Quadient Accounts Receivable by YayPay Reviews

Simplicity of use and overall design. Seamless integration to our accounting system (QBO).

No much to complain about. There is definitely an on-boarding process that takes some time to get going, but once you get everything setup it becomes a big time saver.

Customizable workflows, unlimited template ability and bulk actions capability

Search function isn't accurate when searching by customer name, no ability to filter customer by payment method for visibility and for bulk actions. For example, you want to know which customers pay by credit card. For bulk actions... being able to select only the customers who have a credit card saved on file and sending a bulk message advising we will be implementing a credit card processing fee.

I like the dashboard because it shows all of the pertinent aging information (DSO, total payments collected for the month, total outstanding invoices, etc) with ease of access to the details of that data. Website is bright and easy to navigate. Very simple.

I would like to search an invoice in the search bar and have the account pop up without having to drill into the window. I would like to be able to send notices on the individual invoice contact level. Right now we are only able to send on an account level.

This software is extremely user friendly. You can customize it to your own liking and to your ability based on your company

So far have not found anything that we dislike about it just yet. Setting our company up within yaypay has been a long process so we are hoping it all works out exactly the way we want it to

It is intuitive. I like that they are a true business partner, not just a vendor. I appreciate the reliability of the tool and the customizable fields we are able to bring over from our ERP system.

The fact there is not a universal search or consolidated reporting, dashboarding and aging capabilities. It is segmented by billing subsidiary.

Since going live the YayPay team has stayed diligent at helping us improve or add features. Every time we have a request they are able to work with us quickly to get the request implemented and live.

The go live was a little shaky. We chose to use csv integration, but I think if we could go back and do it again we would use api and have the YayPay team work a little more helping us integrate.

The software is great. It can handle many accounts, have billing history, and make auto emails. Its makes it as well easy for customers to way via ACH or card.

Nothing really! The app is great and it would be cool to see a iPhone app.

I love the ease of use. I'm able so see my aging, run reports , send invoices and contact clients on one screen.

I have no complaints about Yay Pay. It does everything I need. The ease of use makes it breeze to train new employees on.

I love that it gives our customers 24/7 access to their accounting and statements, as well as the ability to make payments directly and manage their AR.

There are some limitations that don't suit our industry well.

it's pretty easy to navigate. The customers like the system say it's easy to make payments.

It emails on weekends and holidays and the customers do not like this.

The software is very user friendly and has a great potential to be a very robust system that can stand out amongst a sea of dunning apps. I do like the support and direct line I have with our Account Manager, since this gives a more on-hand care touch, which I hope doesn't change as they scale.

There are challenges with the partners YayPay has partnered with such as credit card merchants, it seems the partners are not very flexible with terms and have a very "our way or nothing at all" attitude and are care more about their bottomline than having a good partnership and thus has prevented us from using YayPay to its fullest capabilities.

The software is easy to implement and the Yaypay team does most of the heavy lifting! The User Interface is easy to use, even for our Collections Specialists in other global regions. The self service customization makes updating or changing communications and workflows easy and immediate. The Yaypay team is helpful, professional and knowledgeable. They are open to feedback and improvements and continue to seek ways to better serve their customers!

Some of the functionality isn't there yet or doesn't work with our instance of our ERP. It's scaled for Global use but is still very US centric, common business practises in EMEA as an example (date format) cannot be localized.

The ease of having visuals on one dashboard solely for collections. Being able to empower customers with a link to their statement, account details and invoices. Auto workflow notices.

I would like to be able to run more aging reports for print out use with notes.

The software auto emails our customers. The customers are happy with the auto invoices.

Nothing! What a great software app. We use it everyday.

There is a lot of functionality that allows you to get useful work done and recorded. What I like most about this company is that they are continually putting out new features that are really useful.

There are bugs here and there but the team is very good at fixing them quickly.

I like the ability to customize workflows and view/track communications.

Not being able to pull information on what has been sent out and what has not.

I love the ease and accessibility of using YayPay. Very fast and super simple!

Honestly, I can't really think of a con here. Accessibility and ease of use sets YayPay apart from other applications and services.

Streamlining of entire Account receivable process, dynamic payment routing, using ML, AI in processes

I think all the features are upto the level and constantly innovating will keep yaypay in leader of AR

I don't use it often, but when I do it is easy to use and easy to find the information I need. I think that its clear and concise on how to use it. I mostly use it to review customers overdue invoices and the features are simple.

At this time, I don't have anything that I like least. It looks like you've made many improvements throughout the 1+ that AuptiX has been using YayPay.

Yaypay is very intuitive and friendly to use that allows anyone to easily view and understand the data. It is capturing more features all the time and well versed with tight integration to our other systems.

There are a few more features we would like however, they are quickly capturing more features and continuing getting more feedback.

Auto-dunning/chasing and custom email templates have greatly increased our team's efficiency. Being able to customize what customers are seeing and also ensure they are receiving invoices is a huge win for us.

Recurring problems with invoice PDF's not being sent to customers, issues with customer contacts not updating between YayPay and Intacct, not being able to easily audit the system, etc.

Automated workflows make collecting easy.

Customization to integrate with non-collections workflows were tricky at first but achievable via reporting.

Helps create process in the accounting department, which as a startup is very important. Staff at Yaypay are agile and respond to customer needs.

As it is a new product, some features are still being created.

I enjoy how user friendly the software is and how easy it is to analyze data

The system has no cons in my opinion

My collectors like the tool and it is easy to use for all.

What I least like about the software is the reporting functionality. Would like to see better reporting function.