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Zoho Billing Logo
Zoho Billing

End-to-end billing solution built for every business model.

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(22)

Zoho Billing Reviews

Overall rating

4.5

/5

88

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10

Reviews by rating

Pros and cons

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well.
Speedy reports and ability to get help while in the application via an active chat like. The reports are excellent and very fast.
I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.
They charged me for two consecutive years after I had cancelled and I had to despite it with my CCrd company.
This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products.
I see no reason to ever stop using this software.
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88 reviews

Recommended

AG
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Ari G.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Top Notch Subscription Service

Reviewed 5 years ago

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Pros

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Cons

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

JB
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Joe B.

Consumer Electronics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good Subscriptions solution

Reviewed 3 years ago

When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations

Pros

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Cons

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Vendor response

Hi Joe, Thanks for taking the time to review Zoho Subscriptions! Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here: https://www.zoho.com/subscriptions/api/v1/ If you have any other questions, feel free to get back to us at support@zohosubscriptions.com Regards, Harikrishna The Zoho Subscriptions Team

AL
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Ashley L.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and efficient

Reviewed 5 years ago

We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Pros

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Cons

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

CD
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Chris D.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Potential but a Few Key Failures

Reviewed 5 years ago

We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Pros

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Cons

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

bs
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bhishm s.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All-in-One Subscription software

Reviewed 4 years ago

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly. This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.

Pros

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface. Subscription management is also very easy.

Cons

It should have post payment, landing page feature.

MC
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Mike C.

Information Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Subscriptions hits the sweet spot!

Reviewed 5 years ago
Pros

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Cons

Lack of a direct Quickbooks integration.

TM
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Thomas M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software- easy...

Reviewed 4 years ago

Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this software.

Pros

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

Cons

I really do not have any cons to this software!

GC
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Glenn C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Executive Director

Reviewed 5 years ago

Overall, a positive experience in respect to CRM manangement

Pros

-extremely powerful -subscription renewal an excellent feature

Cons

-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

TC
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Taryn C.

Publishing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An excellent, automated software with great customer service

Reviewed 5 years ago
Pros

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Cons

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

SS
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Sergio S.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Subscriptions is great

Reviewed 5 years ago

Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.

Pros

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

Cons

I would like to see Zoho create more options for reporting.

AT
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August T.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly Recommend!

Reviewed 5 years ago
Pros

The software is easy to setup and has a great deal of customization options to suite any business.

Cons

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

KB
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Katryn B.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mostly Satisfied

Reviewed 5 years ago
Pros

I appreciate multiple integration capabilities.

Cons

Having to purchase different packages of features that should already be included

BV
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Bishal V.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Satisfaction

Reviewed 4 years ago

I am a happy customer.

Pros

I am satisfied for my journey with ZOHO.

Cons

Support and its timezones. No prompt responses when urgencies.

JL
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Janardhanam L.

Internet, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User frinedly product...

Reviewed 5 years ago

earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..

Pros

it has many options by default which i required, easy to use..

Cons

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

BS
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Betim S.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good solution for SAAS business model

Reviewed 5 years ago
Pros

Good support Good software integrated with other payment system like Gocardless, Stripe, etc. Full solution with their Zoho CRM

Cons

More detailed dashboard with more stats.

kk
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kevin k.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 5 years ago

Very good

Pros

Like all the options available and easy to use

Cons

Can't think of any reason right now but will let you know

DA
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Danilo A.

Entertainment, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome

Reviewed 5 years ago
Pros

I really like the system and the features. Easy to use and I adapted very fast.

Cons

Perhaps more options for communicating with the client, in addition to sending e-mails.

ML
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Michael L.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very good, it does what it needs to do without being a hassle. From time to time it bugs.

Reviewed 5 years ago
Pros

It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.

Cons

Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.

EG
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Eric G.

1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple and convenient service for mailing

Reviewed 6 years ago
Pros

This tool is capable of much. I use it in everyday work, studying analytics. But he copes with many tasks in an automatic mode. This is an assistant you can trust. He will do all the work and do not have to constantly adjust it.

Cons

Security, of course, first of all, but with authorization in your personal cabinet you need to do something. To tolerate it further simply it is impossible. Through time to come it is possible only with the third attempt.

JP
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Jacob P.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Product

Reviewed 5 years ago

Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website

Pros

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Cons

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

AF
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Alex F.

Consumer Goods, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent way to easily start a small subscription business

Reviewed 3 years ago

Good experience. Add subscription service to even a WordPress site (using their supplied embed code, a button/link, or wordpress plugin) with minimal effort.

Pros

Zoho Subscriptions is easy to start, especially if you're already in the "zoho software ecosystem". You can create a new Product and define your Plans, and have them ready for clients all within an hour. The "hosted pages" keeps all the tricky technical aspects including customer & billing info off of your application/site.

Cons

Like most Zoho products it has a slightly "unpolished" feel to the UI, but the features are all there.

RG
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Ryan G.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does what we need it to do

Reviewed 5 years ago
Pros

Integration with Zoho Books and Zoho CRM, test environment

Cons

It took a while to get setup, when we set it up we didn't find much resources available to help us implement.

SF
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Scott F.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Subscriptions made it fast and easy to add a subscription based billing product to my site.

Reviewed 6 years ago
Pros

Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.

Cons

I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.

SM
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SHELLEY M.

Hospitality, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RECURRING CHARGE SCAM

Reviewed 5 years ago

BAD BEWARE non responsive and not honest. If you cancel you better watch your account for years afterward. I finally just canceled my card to get them off of my back

Pros

It was easy to use and has many very nice features. I actually did like the software just do not ty to ever cancel

Cons

They charged me for two consecutive years after I had cancelled and I had to despite it with my CCrd company. What a scam. they never answer the phone and it takes days to get a call back

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Matthew V.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for automating payments from clients

Reviewed 4 years ago

Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.

Pros

Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services. The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver. It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again. When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.

Cons

The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well. Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.

Vendor response

Hi Matthew, Good to hear from you! Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us. Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey. Cheers, Harikrishna