Zoho Billing Reviews

It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions. And yes, as most of the Zoho products - it's very flexible

UI of the checkout pages and emails. It would be good to have more templates available

The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions

I wish subscriptions had a more options of what date the recurring charges would apply. Other than that, no other complaints

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

Good for handling monthly subscriptions

not supporting API integration properly.

The constant and unwavering support. Speedy reports and ability to get help while in the application via an active chat like. The reports are excellent and very fast. The modules are integrated and priced well below the competition

After using Quickbooks for 10 years I am at a loss to find anything negative.

Easy recharge, integrations, automation, and communication

glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

I would like to see Zoho create more options for reporting.

Our customer base is organized in one place in a very coherent manner.

In my opinion, the reporting given could be better.

It's simple and easy to use. It's very user friendly and designed for easy understanding

Certain mandatory features are not available

It is user friendly and could take care of the invoicing needs in my organization.

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

- Provide automation - Easy to integrate with our product - Customer services are good

- Sometimes the system gets buggy - All the options are not there which is in Zoho invoices - Customer services are only via email, chat or direct phone lines are not that responsive

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Lack of a direct Quickbooks integration.

-extremely powerful -subscription renewal an excellent feature

-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

I appreciate multiple integration capabilities.

Having to purchase different packages of features that should already be included

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

There is not enough options or flexibility for hosted pages.

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

Easy to configure subscription plans & discounts.

Hard to customize as per our requirement.

Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Benefit from this in connection with ZOHO CRM But don't use the API yet

At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.

Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.

I have been using this software for more a year now and did not find any issues with this.

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Very responsive support. Integrated with Zoho Books and CRM - a mature product with many users. The API's Able to handle both CC card and non-CC card customers

Still quite a new product in the Zoho family. More custom reporting always helpfull.

1. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.