Zuora Pricing

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products.

The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking...

Read more

That it’s in English? Not many I can think of.

It’s so PAINFULLY slow. I can’t count the amount of times I was on the phone with the prospect trying to build them a quote and it would just stop working. It may be good for a 1-line item business with no price customization, but as soon as you enter more than 2-3 products and, God forbid, change the price or something, forget it. It’ll die on you. To generate a PDF takes 30minutes. Can you afford to keep the customer with a credit card on the phone for 30 minutes? Yeah, a lot of them might just say “call me back when it’s working” - and good luck chasing them.

Our company uses this software daily. We use it to submit invoices, to email out notifications, to set up accounts, etc.

The things I like least about this software is that it offers much more functions for our day to day process but it cost extra. Support is extremely hard to get in contact with, it would be really nice to have some sort of a chat option. Some of the settings are not accurate.

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Because of its robustness, it does take time to learn all the functionality of the software.

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.

Expensive pricing structure. Long implementation time.

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.