App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Availity
5
58
4
45
3
19
2
6
1
23
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Revenue cycle management & EDI tool for healthcare industry
Table of Contents
Availity - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Availity overview
What is Availity?
Availity is designed to help businesses in the healthcare industry manage medical benefits, insurance claims, and payment authorizations on a unified platform. The integrated revenue cycle management system enables healthcare professionals to log and track revenue from initial appointments to final payments.
The platform allows administrators to capture and store patients’ details in a centralized repository, submit claims in bulk, and receive real-time notifications for status updates. Features of Availity include HIPAA compliance, communications management, analytics, collaboration, permission management, and more. It offers a provider portal, which enables insurance providers to collect information related to insurance premiums, payments, payers, and more in real-time.
Availity offers an API, which lets businesses integrate the system with several third-party medical practice management, electronic health record (EHR), and hospital information systems (HIS). It also helps imaging centers to access patients’ contact details or clinical records, configure workflows, and view real-time estimates based on contract rates or discount programs.
Starting price
Alternatives
with better value for money
Pros & Cons
Insurance Management
Ease of Use
Patient Information
Phone Support
Security and Access Control
Availity’s user interface
Availity review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.6
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Availity?
Users report that Availity streamlines insurance verification, claim management, and eligibility checks by consolidating multiple payers into one platform, saving significant time and reducing manual effort. They find it generally user-friendly and convenient for accessing patient and payer information, with many appreciating the ability to handle high volumes efficiently and discuss financial details with patients. Some value the chat feature for payer communication and the ease of submitting claims electronically.
Reviewers indicate frequent frustrations with inconsistent information, system outages, and limited claim details for certain insurers. They feel customer support is often slow or unhelpful, and some experience glitches, confusing navigation, and regular maintenance interruptions.
Select to learn more
Who uses Availity?
Based on 151 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Availity's key features
Most critical features, based on insights from Availity users:
All Availity features
Features rating:
Availity alternatives
Availity
Starting from
No pricing info
Caspio
Starting from
300
Per month
Net Health
Starting from
No pricing info
eHospital Systems
Starting from
No pricing info
Availity integrations (8)
Integrations rated by users
We looked at 151 user reviews to identify which products are mentioned as Availity integrations and how users feel about them.
Other top integrations
Availity customer support
What do users say about Availity customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Availity customer support.
Select users appreciate that customer service is easy to reach via chat and responsive when contacted.
A few users mention that support staff are kind, helpful, and account managers are great to work with.
A large number of users report extremely long wait times, unhelpful responses, and difficulty reaching effective support.
Widely noted by reviewers, customer service is often described as unresponsive, unprofessional, or nearly nonexistent.
Support options
Training options
To see what individual users say about Availity's customer support, check out the review snippets below.
“Very user friendly, customer service is very easy to reach via chat.”
Amber B.
Prior Authorizations
Availity FAQs
Q. What level of support does Availity offer?
Availity offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
