From start to finish, the team helped us walk through the system. As we continue to use, Azzly continues to work with us to help us create what we need.
Pros
It is now a 1 stop shop for everything!
Cons
The Scheduler. Would like it easier to know if clients need interpreters, what programs they are in and what payment is needed.
Thank you for your review, Melissa! This is how we keep getting better. We're glad to hear about your successful implementation.
Rating breakdown
Likelihood to recommend: 10/10
We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.
Pros
Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.
Cons
The only thing that I find challenging is the printing of medical records.
Thank you, Nathan. We're so glad to have been a value to your company.
Thank you for your review. Your feedback is important to us. It's how we get better.
Rating breakdown
Likelihood to recommend: 10/10
For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.
Pros
I can access my work from any internet connection
Cons
It is not user friendly and frequently causes decreased productivity.
We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.
Rating breakdown
Likelihood to recommend: 3/10
Pros
I have worked with several EMR programs though out my career and most feel like are developed by programmers and the clinical staff have to adapt to conform what the software is capable of. Azzly has worked closely with our team to help develop an intuitive EMR that feels like it was developed by and for Clinicians. The process has been very supportive and they have worked diligently to implement special requests, making the software feel like our own.
Cons
I do not believe any EMR will meet 100% of an agencies desires, but I am unable to nail down any significant cons due to the technical support they provide and the lengths they have gone to help customize the system to our specific needs.
Thank you for the glowing review, James! We're glad to hear that the system meets your needs and feels like your own.
I spoke with Traci who has worked closely with your team and I want to give kudos to you for your investment in your team's success with AZZLY. We're thankful for our continuing partnership.
Rating breakdown
Likelihood to recommend: 10/10
Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!
Pros
Tracks authorizations
Staff communication is built in
Secure email and fax direct from azzly
Cons
No sorting option for payments recieved for each therapist/doctor
There is not a box for patient name in the SEOB tab when entering insurance payments
Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever!
UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.
Rating breakdown
Likelihood to recommend: 9/10
AZZLY Rize is offered in three different packages: basic, premium, and enterprise. It is a bundled service with a monthly subscription fee based on the size of organization, number of users, number of locations, customizations required, and more. Contact AZZLY for an analysis call to determine your organization's needs.
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