BestNotes Pricing Plan & Cost Guide

BestNotes

Cloud based electronic health records solution for clinics

4.3/5 (62 reviews)

BestNotes Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available

$50 per user per month for first 10 users
$20 for every additional user

Extra for add-on services

View Pricing Plans

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Pricing model: Subscription

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TherapyNotes

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BestNotes Pricing Reviews

Pros

  • If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.Christine M.Read the full review
  • As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.Christina B.Read the full review
  • Likes include ease of access, ability to navigate, ability to print information as needed.Sharon S.Read the full review

Cons

  • As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.Sharon S.Read the full review
  • The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.Jessica C.Read the full review
  • Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.Jay W.Read the full review
93%
recommended this to a friend or a colleague

10 reviewers had the following to say about BestNotes's pricing:

Ari L.

Has become pure garbage

Used occasionally for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”

Pros
It’s cheap. It was great to use years ago. They were also a much better company years ago.

Cons
Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.

Response from BestNotes


Hi Ari,
It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the way we train employees and carefully watch forecasting metrics, so we can hire new teammates before we need them.
In addition, we have never stopped improving BestNotes by adding new features and improving the overall workflow. Unfortunately, we didn't do a good job communicating these new enhancements to end-users. Today, we are sending regular emails to System Administrators about updates, promoting new enhancements on the login screen and provide a live view of everything we are working on through a public facing Trello board.
I hope we can earn your trust back someday.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Sam C.

It gets the job done

Used daily for less than 6 months
Reviewed 2016-11-16
Review Source: Software Advice

I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros
Price Simplicity It just works

Cons
Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Joe R.

Phenomenal Customer Service!

Used daily for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

Our experience with BestNotes has been phenomenal. The best part of the experience has been the customer service. Customer executives are always available, extremely knowledgeable, and super-fast to respond. We are very excited about BestNotes Fresh!

Pros
Very intuitive, easily customizable, reasonably priced, unbelievable customer service.

Cons
API limitations, inability to auto-schedule report exports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle D.

You Get What You Pay For

Used daily for less than 6 months
Reviewed 2019-06-05
Review Source: Capterra

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros
The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons
As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Response from BestNotes


Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Jay W.

Superb Customer Support

Used daily for 2+ years
Reviewed 2020-10-21
Review Source: Capterra

The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

Pros
Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

Cons
Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Response from BestNotes


Hi Jay! Thanks for your review! I will pass on your kind words to our support team :)
I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Micah B.

Customizable, Great Tech Support

Used daily for 2+ years
Reviewed 2019-11-16
Review Source: Software Advice

Best Notes is affordable and helpful.

Pros
The costumer service with Best Notes is always both really helpful and available. They are available to walk you through a problem or educate on new features, without this- I would probably not recommend.

Cons
It's difficult to organize the chart and transfer records. When other programs are all using the same large MAR's the coordination of records is difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Chris M.

Best EMR System I Have Ever Used

Used daily for 1-2 years
Reviewed 2019-07-18
Review Source: Capterra

I am able to manage clients across three mental health facilities all on one platform.

Pros
The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!

Cons
None, I have yet to come across a need that the team was unable to meet.

Response from BestNotes


Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dominic T.

Great product!

Used daily for 2+ years
Reviewed 2018-06-02
Review Source: GetApp

Pros
Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Cons
I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenneth T.

Looks Outdated, Works OK

Used weekly for 6-12 months
Reviewed 2019-11-10
Review Source: Capterra

This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.

Pros
The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.

Cons
The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

Response from BestNotes


Thanks for your feedback, Kenneth! We agree, our interfacing is aging but we have two exciting developments underway that will help. First, at the beginning of the year we will be releasing an update that will significantly improve the look and feel of BestNotes. Second, we're working on a brand new version from the ground-up. Once it's released, current customers will be grandfathered-in on pricing and enjoy all the new technology and workflow enhancements. We can't wait for you to see it!

As a reminder, you have unlimited training and support with BestNotes. If you're experiencing a problem with the workflow navigation - we would love to help. Send us an email at team@bestnotes.com or call our support line: 866-543-6646. Thanks again for your time and thoughts, Kenneth!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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sheri n.

Best Customer Service and Easy to Use

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros
After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons
I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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