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BestNotes Pricing
Pricing overview
Value for money rating
4.5
/5
85
Price starts from
55
/user
Per month
Pricing details
What users say
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Pricing model
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Reviewers who mentioned pricing said:
Ari L.
Mental Health Care, 1-10 employees
Used other for 2+ years
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Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”
It’s cheap. It was great to use years ago. They were also a much better company years ago.
Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.
Hi Ari, It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the...
Clarissa J.
Hospital & Health Care, self-employed
Used weekly for less than 6 months
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I am able to move quickly through a note while I am with a patient with very little effort and this allows me to focus more on the content of the appointment, and less on charting. My patients are navigating the patient portal with ease, and I love the way their answers to questions during registration auto-populate into the note! The combination of comprehensive content, and the feature of integrating DSM-V criteria into my diagnosis, makes my note look amazing!
I find BestNotes very easy to use, and it makes both common and clinical sense when you navigate the system. I have used six different EHRs while working various Locums Tenens jobs, and they are often complex to learn without added benefit for use. For my Private Practice, I evaluated several EHRs that ranged from moderate to expensively priced and there were pros/cons to all of them. One of...
I think that there are always improvements that every EHR can make, however BestNotes is a robust and easy to use system. I appreciated their openness to hear input about how they could make changes, and their eagerness to let me know what changes are already in the works! More focus on the billing/clearinghouse integration would be beneficial, however this appears to be coming in the future.
Thank you for your positive feedback. We're glad to know that you have been enjoying BestNotes and find it easy to use. We work closely with our users and regulators to make sure that our software is compliant with the highest standards in the behavioral health and addiction treatment industries. Additionally, we include unlimited training and support in every license agreement and keep our prices low, so that you can be confident using our software!
Michelle D.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge...
The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).
As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own...
Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development,...
Jay W.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!
Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.
Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files
Hi Jay! Thanks for your review! I will pass on your kind words to our support team :) I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!
sheri n.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.
After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.
I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.
Chris M.
Mental Health Care, 1-10 employees
Used daily for 1-2 years
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I am able to manage clients across three mental health facilities all on one platform.
The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!
None, I have yet to come across a need that the team was unable to meet.
Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!
Kenneth T.
Mental Health Care, 1,001-5,000 employees
Used weekly for 6-12 months
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This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.
The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.
The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.
Thanks for your feedback, Kenneth! We agree, our interfacing is aging but we have two exciting developments underway that will help. First, at the beginning of the year we will be releasing an update that will significantly improve the look and feel of BestNotes. Second, we're working on a brand new version from the ground-up. Once it's released, current customers will be grandfathered-in on pricing and enjoy all the new technology and workflow enhancements. We can't wait for you to see it! As a reminder, you have unlimited training and support with BestNotes. If you're experiencing a problem with the workflow navigation - we would love to help. Send us an email at team@bestnotes.com or call our support line: 866-543-6646. Thanks again for your time and thoughts, Kenneth!
Jesse W.
Hospital & Health Care, 1-10 employees
Used daily for 6-12 months
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Excellent!! We started a small practice and this software saved us time, money, and helped with formatting documents to meet regulation and accreditation requirements
This service has been extremely easy to navigate compared to the more known EMR’s I have used. It provides all the documents I could need and the support team is incredibly responsive and helpful in setting up and solving any issues
It takes some time to get use to, but overall is just as simple as any other software I have used
Dominic T.
Computer Software, 1-10 employees
Used daily for 2+ years
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Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!
I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!
John M.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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Overall our organization has had a positive experience with best notes.
Software has a lot of features and when needed things print well. A good overall system for individuals notes
could be slightly smoother for documenting groups and interface could use an update. Nothing too negative overall.
Renee A.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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This has been one of the most difficult onboarding and I’m familiar with zencharts, theranest, and KIPU. However, the difficulty was offset with the price and the best staff! [SENSITIVE CONTENT], was the most patient and understanding man I have ever met. Whenever I call for questions, everyone is amazingly patient and they don’t make you feel like your questions are too simple or like they don’t have time. That’s the only reason this is a 5 star product, is your personnel.
Economics was a HUGE factor. We are a smallCompany just starting out.
It’s busy. Visually, it’s quite busy. The content and where you create formsIs everywhere. Medical is in one area.New forms is another area. Group notes another area. Small print. Same colors. Appears unorganized like an overstuffed closet.
Sam C.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.
Price Simplicity It just works
Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)
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