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CounSol.com

Online counseling practice management software

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CounSol.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

CounSol.com overview

Based on 827 verified user reviews

What is CounSol.com?

CounSol.com is a mental health EHR program with key features that include HIPAA compliance, electronic medical records management, appointment scheduling, confirmations and reminders, electronic payments, and more.

Who uses CounSol.com?

By industry, CounSol.com reviewers are most commonly professionals in mental health care (75%). The most frequent use case for CounSol.com cited by reviewers is mental health EHR (67% of reviewers).

What do users say about CounSol.com pricing?

Most users consider CounSol.com to provide strong value for money, highlighting affordable, transparent pricing and comprehensive features in the base fee. Some reviewers feel extra user licenses and advanced features increase costs, and mention the lack of a free trial.

Starting price

49.95flat rate /
per month

view pricing plans

try for free

Pros & Cons

Billing

Insurance Claims

Client Portal

Video Sessions

Occasional system glitches

Challenging insurance billing

CounSol.com’s user interface

Ease of use rating:

4.7

(827)

CounSol.com pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(198)

5(628)

What do users say about CounSol.com?

Select to learn more

Who uses CounSol.com?

Based on 827 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Mental Health Care

Health, Wellness and Fitness

Individual & Family Services

Hospital & Health Care

Others

Use cases

Mental Health EHR

Mental Health

Therapy Notes

Therapy

Web Based Medical Billing

CounSol.com's key features

GetApp's analysis of 66 verified user reviews collected between February 2022 and August 2024 identifies CounSol.com's most critical features and summarizes user sentiment about those features.

EMR/EHR

4.7

Reviewers appreciate CounSol.com's EMR/EHR capabilities. They report it allows for adding attachment documentation to progress notes and securely messaging clients. They find it follows HIPAA compliance, ensuring all records and communications are stored securely. Users indicate it is robust, easy to use, and helps manage solo or group practices efficiently. They highlight the diverse array of forms available and the ease of making progress notes. They also mention the responsive support for any issues or suggestions for improvement. Of the 18 CounSol.com users who gave detailed accounts of their use of EMR/EHR, 100% rated this feature as important or highly important.

See related user reviews

“It allows for me to add attachment documenation documents to progress notes that support the progress note template but are specialized documentation components”

Leticia M.

Licensed Professional Counselor

“My clients can fill out their intake paperwork and I can securely message them all through Counsol.”

Roxanne N.

Licensed Professional Counselor

Confirmations/Reminders

4.9

Users report that CounSol.com's confirmations/reminders capabilities are highly valuable. They indicate the automated text, email, and phone call reminders save time and reduce no-shows. They find the customization options helpful and appreciate that the reminders do not incur extra costs. Reviewers note that clients love the reminders, which help them stay committed to sessions. They also highlight the read receipts capability, allowing them to know when clients have viewed the reminders. Of the 13 CounSol.com users who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.

See related user reviews

“Counsol offers automated text, email, and phone call reminders. You set the timeframe for the reminders and forget it, Counsol takes it from there. You can also see the notification history in the client's info.”

Evan W.

LPC-S

“Sends out reminders to clients for upcoming sessions, that saves me time and hassle, and as a result I have little to no "no shows."”

Tammy P.

Licensed Professional Clinical Counselor

Appointment scheduling

4.7

Reviewers indicate that CounSol.com's appointment scheduling capabilities are user-friendly and efficient. They report that clients can easily see all available times on one screen, making it simple to schedule or cancel appointments. Users appreciate the calendar sync capability, although they wish for two-way sync and Zoom integration. They find it helpful that scheduling is linked to invoicing, and the system prevents double booking. They also highlight the flexibility for clients to schedule themselves and the ease of accessing the schedule from anywhere. Of the 32 CounSol.com users who gave detailed accounts of their use of Appointment Scheduling, 94% rated this feature as important or highly important.

See related user reviews

“I can schedule with the confidence that I'm not double booking or overlapping because it will give an error message. I can access my schedule from anywhere I have a secure network. I can choose whether the clients can do their own scheduling as well. ”

Misti N.

Licensed Marriage and Family Therapist Supervisor

“I have full control of my availability and my clients have full access to schedule on their own. If I need to move an appointment it is as simple as just changing the date.”

Stephanie M.

Licensed Mental Health Counselor

All CounSol.com features

Features rating:

4.5

(827)

Invoice management

4.8

(9)

Forms management

4.7

(6)

Online booking

5.0

(1)

Patient communications

4.5

(2)

Patient intake

5.0

(1)

Patient portal

4.1

(7)

Data security

4.5

(2)

Payment processing

5.0

(1)

Practice management

4.8

(8)

Customizable forms

4.5

(2)

Credit card processing

4.5

(2)

Client management

4.5

(2)

Billing & invoicing

4.3

(4)

Session notes

5.0

(1)

Secure messaging

5.0

(3)

Scheduling

4.8

(4)

Client database

5.0

(1)

HIPAA compliant

4.9

(87)

For mental/behavioral health

4.8

(102)

Therapy notes

4.6

(43)

Calendar management

4.6

(46)

Document management

4.6

(54)

Activity dashboard

4.7

(7)

Electronic payments

4.8

(53)

Electronic signature

4.7

(44)

Telemedicine

4.0

(4)

Real-Time reporting

4.6

(11)

Treatment planning

4.8

(32)

Client portal

5.0

(4)

Charting

4.7

(31)

Reporting & statistics

4.5

(17)

Workflow management

4.3

(8)

Medical billing

4.5

(36)

Progress tracking

4.3

(3)

Initial assessments

4.6

(29)

Claims management

4.2

(26)

Customizable templates

4.2

(6)

Compliance tracking

4.0

(8)

Employee management

4.6

(5)

Third-Party integrations

5.0

(1)

API

4.5

(2)

Medication management

3.0

(1)

Search/Filter

(0)

Calendar sync

(0)

Booking management

(0)

Task management

(0)

Appointment management

3.5

(2)

Teletherapy

3.0

(1)

Template management

(0)

To-Do list

(0)

Alerts/Notifications

(0)

Web forms

(0)

Website integration

(0)

Activity tracking

(0)

Chat/Messaging

(0)

Role-Based permissions

(0)

Reminders

(0)

Progress notes

(0)

Prescription management

(0)

Data import/export

(0)

E-Prescribing

1.0

(1)

Email reminders

(0)

Patient database

(0)

For group therapy

(0)

Notes management

(0)

Multi-Provider practice

(0)

Multi-Location

(0)

Life Coaching

(0)

CounSol.com awards

CounSol.com alternatives

CounSol.com

4.7

(827)

visit website

Starting from

49.95

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.9

EHR YOUR WAY

4.9

(524)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Sessions Health

4.9

(110)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

TherapyNotes, LLC

4.7

(951)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CounSol.com pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

49.95

Per month

Features included:

Appointment Reminders
Client Billing & Invoicing
Client Birthday Notifications
Client Journal
Client Scheduling & Calendar
Client Treatment Plans / Progress Notes
Custom Client Site
Custom Forms and Questionnaires
HIPAA Compliant
Icalendar Sync
No Long-Term Contract
No Session Limits
No Setup Fees
Online Appointment
Personal Account Manager
Practice Management
Schedule Group Sessions
Secure Client Records & Notes
Secure Messaging
Task List

Standard Plus

59.95

Per month

Features included:

Advertise Your Practice Online at Counselorlisting.Com
Appointment Reminders
Booking & Availability
Client Billing & Invoicing
Client Birthday Notifications
Client Journal
Client Scheduling & Calendar
Client Treatment Plans / Progress Notes
Custom Client Site
Custom Forms and Questionnaires
Electronic Insurance Claim Submission
HIPAA Compliant
Icalendar Sync
Insurance ERA
No Long-Term Contract
No Session Limits
No Setup Fees
Online Appointment
Personal Account Manager
Practice Management
Schedule Group Sessions
Secure Client Records & Notes
Secure Messaging
Task List

Premium

64.95

Per month

Features included:

Advertise Your Practice Online at Counselorlisting.Com
Appointment Reminders
Booking & Availability
Client Billing & Invoicing
Client Birthday Notifications
Client Journal
Client Scheduling & Calendar
Client Treatment Plans / Progress Notes
Custom Client Site
Custom Forms and Questionnaires
HIPAA Compliant
Icalendar Sync
No Long-Term Contract
No Session Limits
No Setup Fees
Online Appointment
Personal Account Manager
Practice Management
Schedule Group Sessions
Secure Client Records & Notes
Secure Live Online Chat
Secure Live Video Sessions
Secure Messaging
Task List

Premium Plus

69.95

Per month

Features included:

Advertise Your Practice Online at Counselorlisting.Com
Appointment Reminders
Booking & Availability
Client Billing & Invoicing
Client Birthday Notifications
Client Journal
Client Scheduling & Calendar
Client Treatment Plans / Progress Notes
Custom Client Site
Custom Forms and Questionnaires
Electronic Insurance Claim Submission
HIPAA Compliant
Icalendar Sync
Insurance ERA
No Long-Term Contract
No Session Limits
No Setup Fees
Online Appointment
Personal Account Manager
Practice Management
Schedule Group Sessions
Secure Client Records & Notes
Secure Live Online Chat
Secure Live Video Sessions
Secure Messaging
Task List

User opinions about CounSol.com price and value

Value for money rating:

4.7

Of 80 reviews that provide robust commentary on CounSol.com's price and value, 87% mention it in a positive light.

Most users consider CounSol.com to offer strong value for money, highlighting its affordable and transparent pricing structure. They indicate that a single monthly fee covers a comprehensive set of features needed to manage and grow a practice, without paying per client, which they find especially cost-effective for expanding businesses. Reviewers appreciate the tiered pricing options, the ability to switch to a lower-cost maintenance plan during business pauses, and the stability of long-term pricing with locked-in rates. They say the inclusion of essential functionalities in the base price, along with referral discounts, adds to the overall value. Some users report that CounSol.com costs less than comparable software without sacrificing quality or usability, and they find it a good fit for both new and established practices. However, some reviewers feel the software becomes expensive when adding multiple users, as additional licenses and certain features require extra fees. They indicate that the per-user pricing model can be a drawback for group practices, and a few mention the lack of a free trial, with only a money-back guarantee available. Some users say the monthly fee may be steep for part-time practitioners or those seeking specific advanced features.

, and

To see what individual users think of CounSol.com's cost and value, check out the review excerpts below.

“After doing careful research, getting a lot of customer support and questions answered, Counsol was obviously the best option, and for the price. Once I had everything set up, [and the options are endless for detailing to your practice's own unique needs] I never ran into any issues, had zero complaints, and have been smooth sailing ever since.”

Michelle W.

LMHC

“I really like the transparency of cost, and since we don't pay per client, it is very cost effective for a growing practice.”

Grace M.

Director

“I also feel the program is a bit pricey, as many features are an "add on" and you have to pay "per user". When you have multiple users and expect to add more to your practice, this can get quite expensive pretty quickly.”

Billie B.

Owner/Director

CounSol.com integrations (9)

Integrations rated by users

We looked at 827 user reviews to identify which products are mentioned as CounSol.com integrations and how users feel about them.

Google Calendar

Integration rating: 4.7 (3)

“It's imperative for me to have all my calendars synced in order to keep me directed and organized. Being able to sync with my primary calendar supports me staying on task daily.”

Dr. D.

Licensed Marriage and Family Therapist

Stripe

Integration rating: 4.0 (1)

“Seamlessly integrates in client payments, allowing me to charge clients' cards or to allow clients to be in charge of their payments.”

Christopher S.

Honorably Retired

Square Payments

Integration rating: 4.6 (5)

PayPal Enterprise Payments

Integration rating: 4.0 (1)

PayPal

Integration rating: 4.0 (1)

Other top integrations

CounSol.com customer support

What do users say about CounSol.com customer support?

Customer support rating:

4.7

We analyzed 409 verified user reviews to identify positive and negative aspects of CounSol.com customer support.

A large number of users highlight the exceptional responsiveness and quick turnaround from customer support, often within hours.

Widespread user sentiment praises having a dedicated representative who knows their account and can be reached directly by email or phone.

Frequently reported by users, support staff are knowledgeable, efficient, and able to resolve issues or answer questions thoroughly.

A significant portion of users appreciate the personal touch, live support, and proactive follow-up from the CounSol.com team.

Support options

Faqs/forum

Email/help desk

Chat

Phone support

Training options

Live online

In person

Documentation

To see what individual users say about CounSol.com's customer support, check out the review snippets below.

“Once I learned the format, everything felt intuitive. Whenever I came across a glitch, or a feature that I felt was missing, I could just email my customer support representative directly and he would email back within 24 hours, or less, making my job easy and reducing the amount of time I spend on hold waiting for answers!”

Jessica D.

Psychotherapist in Private Practice

“He gets back to you in a timely manner and is able to answer all of my questions. If he's unsure, the team gets together and they help problem solve. If the customer representative not available, there is always someone there to take over and answer your questions. ”

Jennifer H.

LMHC / Owner

“My favorite feature of Counsol.com is the attentive, knowledgeable, available and helpful customer service with this product. ”

Howard S.

Psychotherapist

CounSol.com FAQs

Q. Who are the typical users of CounSol.com?

CounSol.com has the following typical customers:
Freelancers, Small Business

Q. What is CounSol.com used for?

CounSol.com is an online practice management system for counselors and therapists, for managing both online and offline clients, with secure chat, live video sessions, online appointment booking, billing & invoicing, custom forms & questionnaires, treatment plans, progress notes, client journals, and more. CounSol.com allows users to create a custom client site, with control over the text, images, colors, and fonts, and embed a link to the secure client portal in their existing website. Clients can login to schedule appointments, view emails, pay bills, fill in their private journal, and take part in online chat and video sessions. Users can set their availability, session types, and appointment lengths, and display available appointment slots by the month, week, day, or hour. Clients can book appointments online for office appointments, phone calls, video sessions, or chat sessions, and can also register for group chat sessions, phone calls, or office appointments. Users can create custom policy agreements, practice terms, and a range of client forms and questionnaires for gathering client information. Client records, notes, and questionnaires are stored securely, with hourly data backups, and the system is fully HIPAA compliant. Client treatment plans can be prepared using the built-in templates with diagnosis axis codes and descriptions, symptom descriptions, current assessments, concerns or issues, treatment objectives and strategies, long-term and short-term goals, and more. Progress notes can also be maintained and updated, with customizable diagnosis descriptions, treatment plan statuses, action plans, and more.

Q. What are the benefits of using CounSol.com?

Users can manage their availability, appointment types, and session lengths, and allow clients to book appointments online, with hourly, daily, weekly, and monthly availability views.

Secure live chat enables instant communication between clients and counselors, with chat sessions automatically stored in admin records.

Client records, treatment plans, and progress notes can be securely stored and managed, and the client journal enables clients to create private journal entries and share these with their counselor as they wish.

Invoice notifications can be sent to clients via email, and payments can be processed through a range of payment gateway integrations, including Stripe, Authorize.Net, BluePay, and more.

CMS-1500 forms can be completed within CounSol.com, and 837 EDI claims can be submitted electronically, with users able to track claim statuses.

Q. What languages does CounSol.com support?

CounSol.com supports the following languages:
English

Q. Does CounSol.com offer an API?

No, CounSol.com does not have an API available.

Q. What level of support does CounSol.com offer?

CounSol.com offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support