PrimeRx Pricing Plan & Cost Guide

PrimeRx

Pharmacy management software

4.14/5 (43 reviews)

PrimeRx Pricing

Pricing model: Subscription

Contact Micro Merchant Systems for pricing information.

Competitors Pricing

Avalon Laboratory System

Starting from: 15000.00
Pricing model: One Time License

SimplePractice

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

ALIS

Starting from: 8.00/month
Pricing model: Subscription
Free Trial: Available

PrimeRx Pricing Reviews

Pros
  • The software is great with respect to reconciliation of claims and getting real-time profitability & performance. Integration with our app is flawless for refills.Anthony V.Read the full review
  • This last update has improved many things that were safety and quality concerns. Software is improving with time.Nicole W.Read the full review
  • Very easy and friendly to use, we loves the windows and all the nice functions.Scott H.Read the full review
Cons
  • POS is non existing, double billing is a pain, compound billing is a nightmare, perpetual inventory no matter what is done is error prone, crashing systems.ram m.Read the full review
  • Boxed error messages that come up sometimes which show flaws in programming. Dual billing insurances are a two step process.Vasant M.Read the full review
  • You have to manually pull report of what was filled in last month and go through it and refill again. EDI set up for ordering medication is horrible.Raja A.Read the full review
87%
recommended this to a friend or a colleague

8 reviewers had the following to say about PrimeRx's pricing:

Diana M.

It is very user friendly but has a lot of flaws if you need to maintain same patients monthly

Used daily for 2+ years
Reviewed 2018-05-17
Review Source: Capterra

it is low cost for the start up.

Pros
it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports.

Cons
it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system.

Response from Micro Merchant Systems


Dear PrimeRx User,

While we appreciate the comments on ease of use, we do want to address the other comments.

The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis.
We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies.
I can assure you that we can address your issue, and have another training session scheduled to take you through these options.

Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients.

Thank you,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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ram m.

Low cost

Used daily for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

Pros
low cost, customizable, ease of use, customer support (you have to get to the right person to get the issue resolved)

Cons
POS is non existing, double billing is a pain, compound billing is a nightmare, perpetual inventory no matter what is done is error prone, crashing systems

Response from Micro Merchant Systems


Thank you for the star review!

I apologize for the trouble with PrimePOS.

We do have one-on-one training that can help you. Please email mail us at support@micromerchantsystems.com and ask to have a one-on-one training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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andrew s.

It was easy to use and great supporting staff

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Capterra

training time was reduce since staff can pick-up easily

Pros
easy to learn system. most features are self explanatory. and great supporting staff when needed. software updated frequently, price schedule and third party processing information.

Cons
there may be some glitches after update but resolved quickly. Sunday afternoon support can be difficult since it routed to on-call support.

Response from Micro Merchant Systems


Sir,
We appreciate your reviews and comments.
On Sunday, our timings are from 10.00 am to 5.00 pm and we are half staffed on that day since most pharmacies are closed. However we will review the call logs to determine the number of calls coming in and will re-staff appropriately.
Our Support Managers will be looking in to that so that we can support you efficiently on any day and given time.

Thank you for supporting us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jahid H.

It is pretty easy to use, their support is really good.

Used daily for 2+ years
Reviewed 2018-05-18
Review Source: Capterra

Pros
Overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing, the are available 24/7.

Cons
Drug prices needs to be entered manually into the software. Also extra charge for customer sign log is kind of unfair.

Response from Micro Merchant Systems


Dear PrimeRx user,

Do appreciate your comments.
We are not sure what do you mean by Drug prices needed to be entered manually in the software?

This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this.

Please email us at support@micromerchantsystems.com if you encounter any issues.

We really appreciate your support.

Thank you,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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JIN C.

excellent

Used daily for 2+ years
Reviewed 2018-05-19
Review Source: Capterra

Pros
easy to use, overall quality is premium, a little expensive. easy access to resources , teamviewer is hlepful

Cons
functionality, lack of some function with the most current practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Ernie N.

easy to use and teach- very happy with the product

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Capterra

Pros
support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons
hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems


Dear PrimeRx User,
Firstly, we do appreciate the fact that you took out the time to provide a testimonial.

We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price.
We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required.

This gives you the choice along with the savings.

We value your feedback and will come back to you with a possible solution that may work for your benefit.

Thank you for always supporting us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dmitry R.

Primerx Review

Used daily for 2+ years
Reviewed 2018-08-31
Review Source: Capterra

Pros
Hot keys, a lot of information at your fingertips.

Cons
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.

Response from Micro Merchant Systems


Sir,
We will have an analyst reach out to you asap to understand the glitches that you are referring to.
With every release we do provide a comprehensive list of updates and changes in our release notes.
It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to.
In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx.
Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever.
If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction

Thank you

Team MMS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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muhammad s.

its good

Used daily for 2+ years
Reviewed 2020-05-18
Review Source: Capterra

good

Pros
it works good- easy, to the point, good customer service

Cons
expensive- to much per transaction charge compare to other companies,

Response from Micro Merchant Systems


Dear Muhammad,
Thank you for taking the time to leave us 4-star review, We are glad that you find PrimeRx easy to use. Our customer service department is available 24/7.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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