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PrimeRx Pricing, Features, Reviews and Alternatives

PrimeRx product overview

What is PrimeRx?

PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Phone Support
Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Documentation
Live Online
In Person
Webinars
Videos

PrimeRx pricing information

Value for money

4.0

/5

43

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PrimeRx features

Functionality

4.2

/5

43

Total features

46

2 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Billing & Invoicing
Reminders
Alerts/Notifications
Claims Management
Multi-Location
Document Management

Functionality contenders

PrimeRx users reviews

Overall Rating

4.1

/5

43

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.84/10
Rating distribution

5

4

3

2

1

19

15

7

0

2

Pros
The software is great with respect to reconciliation of claims and getting real-time profitability & performance. Integration with our app is flawless for refills.

AV

Anthony V.

This last update has improved many things that were safety and quality concerns. Software is improving with time.

NW

Nicole W.

Very easy and friendly to use, we loves the windows and all the nice functions.

SH

Scott H.

Cons
POS is non existing, double billing is a pain, compound billing is a nightmare, perpetual inventory no matter what is done is error prone, crashing systems.

rm

ram m.

Boxed error messages that come up sometimes which show flaws in programming. Dual billing insurances are a two step process.
AvatarImg

Vasant M.

You have to manually pull report of what was filled in last month and go through it and refill again. EDI set up for ordering medication is horrible.

RA

Raja A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

easy to use and teach- very happy with the product

Reviewed 4 years ago
Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Vendor response

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PrimeRX Review

Reviewed 2 years ago

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons

There's nothing I don't like about this software

Vendor response

Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Its ok

Reviewed 4 years ago

It is easy to look things up in different ways

Pros

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Vendor response

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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i have been using this software for over 25 years and have had no issues with it.

Reviewed 4 years ago

A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.

Pros

The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.

Cons

the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software

Vendor response

Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Softwar is improving

Reviewed 2 years ago

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros

Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Cons

Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Vendor response

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com

PrimeRx FAQs and common questions

Q. What type of pricing plans does PrimeRx offer?

PrimeRx has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of PrimeRx?

PrimeRx has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does PrimeRx support?

PrimeRx supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Swedish, Turkish, Vietnamese


Q. Does PrimeRx support mobile devices?

PrimeRx supports the following devices:
Android, iPad, iPhone


Q. Does PrimeRx offer an API?

Yes, PrimeRx has an API available for use.


Q. What other apps does PrimeRx integrate with?

PrimeRx integrates with the following applications:
Capture


Q. What level of support does PrimeRx offer?

PrimeRx offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base

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