PrimeRx Pricing, Features, Reviews & Comparison of Alternatives

PrimeRx

Pharmacy management software

4.14/5 (43 reviews)

PrimeRx overview

What is PrimeRx?

PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.

PrimeRx offers a complete pharmacy dispensing solution, allowing users to manage patient and provider intake, process claims, labeling and dispensing, as well as inventory, all from the same, central platform. PrimeRx helps users streamline their workflow through automated outbound patient calls, text messages, and emails. Other key features include adherence scorecards and reporting, predictive modeling, and synchronized refills.

PrimeRx supports an automated refill management system, helping users fill electronic prescriptions by looking up existing patient, prescriber and drug inventory data. The automated refill system also syncs all refills to a particular date, and automatically queues up the day’s scheduled refills. Custom workflow and reporting tools enable users to generate electronic orders, manage incoming prescriptions and prescription pickups, as well as check cost comparisons between wholesalers, and more.

The patient status board allows pharmacies to communicate with patients while they wait for their prescriptions, and inform them of where they are in the prescription-processing queue.
www.micromerchantsys.com

Pricing

Starting from
$150/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
PrimeRx screenshot: PrimeRx: Mobile home page screenshotMicro Merchant Systems, Inc. | PrimeRx Pharmacy Management System | Pharmacy Platinum Pages 2019PrimeRx screenshot: PrimeRx: Summary reports screenshotPrimeRx screenshot: PrimeRx: Graphical pharmacy data presentation screenshotPrimeRx screenshot: PrimeRx: Select a pharmacy store screenshot

PrimeRx user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.4
  4.1
Ernie Ng

easy to use and teach- very happy with the product

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Capterra

Pros
support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons
hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems


Dear PrimeRx User,
Firstly, we do appreciate the fact that you took out the time to provide a testimonial.

We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price.
We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required.

This gives you the choice along with the savings.

We value your feedback and will come back to you with a possible solution that may work for your benefit.

Thank you for always supporting us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jenny Lam

PrimeRX Review

Used daily for 2+ years
Reviewed 2020-10-13
Review Source: Capterra

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros
The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons
There's nothing I don't like about this software

Response from Micro Merchant Systems


Dear Jenny,
Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meyer Davidoff

Skrillex-Promises

Used daily for 6-12 months
Reviewed 2020-07-10
Review Source: Capterra

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$

Pros
Lots of options and capabilities. However...

Cons
Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises

Response from Micro Merchant Systems


Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services.
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner.
Hopefully after which you will change your opinion about our products and service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Nicole Wald

Softwar is improving

Used daily for 1-2 years
Reviewed 2020-02-13
Review Source: Capterra

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros
Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Cons
Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Response from Micro Merchant Systems


Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: Support@micromerchantsystems.com
If you need one-on-one training email us at
Support@micromerchantsystems.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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APARNA RATHOD

Highs and lows

Used daily for 2+ years
Reviewed 2019-08-12
Review Source: Capterra

Pros
Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons
Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems


Dear Aparna,
Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you.

Also please use our support resources by sending your queries to support@micromerchantsystems.com.
For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you.
For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner.



Sincerely yours,
Marketing Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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PrimeRx pricing

Starting from
$150/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact Micro Merchant Systems for pricing information.

PrimeRx features

Activity Dashboard
Claims Management
Compliance Management
HIPAA Compliance
Records Management
Workflow Management

API (144 other apps)
Appointment Management (255 other apps)
Automatic Notifications (163 other apps)
Billing & Invoicing (243 other apps)
Calendar Management (156 other apps)
Charting (152 other apps)
Client Portal (144 other apps)
Customizable Reporting (144 other apps)
Document Management (164 other apps)
Reminders (229 other apps)
Reporting & Statistics (241 other apps)
Scheduling (141 other apps)
Self Service Portal (156 other apps)
Third Party Integration (146 other apps)

Videos and tutorials

Additional information for PrimeRx

Key features of PrimeRx

  • 340B Inventory Management
  • Automatic Refills
  • Automation System Interface
  • Bar Code Scanning
  • Barcodes/Labels
  • Batch Verification
  • Character-Based System
  • Compounding
  • Delivery Management Module
  • E-Prescribing
  • EMR / EHR Integration
  • Electronic Signature
  • Insurance Claims
  • Medicare Part B Billing
  • Medicare Part D Functionality
  • Online Refills
  • Pill Database
  • Point of Sale (POS)
  • Prescription Processing
  • Prescription Verification
  • Rapid Refill
  • Retroactive Rebilling
  • Wholesaler Management
View All Features