PrimeRx Reviews - Pros & Cons, Ratings & more

Winpharm

Health Cloud

IntakeQ

PioneerRx

BestRx

Opus

Liberty

PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Users can also manage patient and provider intake, process claims, and more, conveniently online.

PrimeRx

Android

Linux

Web-based

Windows

iPad

iPhone

Pharmacy Tech

What I like best about PrimeRx was our trainer [sensitive content hidden. They were both very nice and understanding.

Manager

The ease and flow of the program is superior to other programs. It’s a great system to have.

Pharmacy manager/owner

The worst part of their software is whenever they update the version it has tons of issues and they have the worst customer service ever.

Excellent the support staff is knowledgeable and great at working out kinks.

manager, PIC

This system is user friendly in maneuvering through and good for retail and mail order pharmacy clients.

owner

There's a love/hate relationship with it. Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.

The worst customer service. The worst technical support.

Pharmacy Owner

The fact that integrates with everything is amazing. They have a POS system, they also have a Delivery module, specialty module just to name some.

pharmacy tech

Best software i can use easy to learn great teamwork.

Pharmacist

Ve used best rx but I like the simplicity of primeRX.

Overall very happy with product, would recommend.

Lead Tech

Overall, great experience. Easy to use and easy to understand.

VP Operations

Ease of use for technicians and the ability to export raw data for reporting.

PharmD

Ease of use, helpdesk has fast turn around time. Computer tech that comes to store is the best.

manager

And  great supporting staff when needed. Software updated frequently, price schedule and third party processing information.

Manager Compounding Specialist

The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's.

Owner

My experience with PrimerX has been decent overall. The software offers a solid range of features that meet many of my needs, particularly in terms of functionality and integration with other tools.

Pharmacist in charge

Not compatible with some scanners and no option to edit rx notes.

Rx30

Microsoft Teams

Computer-Rx

It took me only a couple of weeks to learn the essentials!

Dear PrimeRx User,

Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.

Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.

Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for  customization - hence this should be addressed as well.

Thank you,

I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves

MMS is THE system of today & tomorrow

Gretchen,
Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training. 

We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017.

Thank you,
Michele Daniels
Maketing & Commincations Manager

Requires extra work on many topics. Processing is normally ok with exceptions

Sometimes ARGG!

I've had a wonderful experience with PrimeRx. Even when the whole Change healthcare scenario happened, the agents stayed in touch and emails were sent regularly, giving us clarity on how to proceed.

PrimeRx is one of the BEST!!!

Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups.

We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us.

If you ever need further assistance, don’t hesitate to reach out at support@primerx.io. We're always here to help!

Thank you for choosing PrimeRx, and we look forward to continuing to serve you!

excellent customer service very courteous and considerate

health america pharmacy review

Stephanie<
Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly.

Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at support@primerx.io.

Best regards,
The PrimeRx Team

Very good , once you get the hold of it first time the rest of the experience is smoothe sailing

A lil fine tuning in UX needed

Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you.

We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team>

Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you!

I loved all their detailed functions and all the nice updates. Best system that I can pass it to my friends.  

pharmacist

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years.

Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out.

Thank you again for your support!
Michele Daniels
Marketing & Communications Manager

Westgate Pharmacy

Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting.

We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding

Experience about PrimeRx

Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible.

Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours.

Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!

Overall very happy with product, would recommend 

Amazing Product

Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs.

We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience.

Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out!

Best regards

It has worked very well. Has been convenient with training and easy to work with.

The use of PrimeRx

Sugiti
Thank you for your feedback! We're glad to hear that you find the software user-friendly and easy to navigate, and that it's been convenient for training purposes. We understand that customization can sometimes be challenging, and we appreciate your input on this. 

We're always looking to improve, so if you have any specific customization needs, please let us know—we’d be happy to assist or pass your suggestions along to our development team. Thanks again for sharing your experience.

Thank you
Michele Daniels
Marketing and Commications Manager

Very smooth phone calls all the time.  Support is there when we need them

Excellent support 

Hi Vivian<
Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience.

We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at support@primerx.io!

Best regards,
The PrimeRx Team

very good all the colors there so nice and bright love love love

pablo chavez 

Hi Pablo,

Thank you for your enthusiastic review! We’re thrilled to hear that you love the bright colors in our software—it’s wonderful to know that they enhance your experience.

We appreciate your feedback about the inability to have two pages open simultaneously, and we’re always looking for ways to improve our user experience. Your input is invaluable as we continue to develop PrimeRx.

If you have any other questions or suggestions, please don’t hesitate to reach out. We’re here to support you at support@primerx.io

Thank you for sharing your review of PrimeRx! We’re pleased to hear that you find our software easy to use and appreciate the remote updates and reliable technical support.

We apologize for the issues you've experienced with the add-ons and the drug interaction feature. We understand how frustrating it can be when drug names change or get cut short after updates, leading to confusion and errors. Your feedback is invaluable to us, and we are committed to addressing these concerns to improve our service.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding.

It’s great, anyone can learn so fast plus it has all useful tools

Pharmacist 

Dear Snehal,
Thank you for your feedback! We're thrilled to hear that you find the system easy to navigate, quick, and effective, with useful tools that make learning fast for users. Your note about the duplicate tabs and occasional slowdown is valuable to us. We're always looking for ways to streamline and enhance the user experience, and feedback like yours helps us improve. If you have any specific suggestions on how we can further optimize, feel free to share! We're committed to making sure PrimeRx continues to deliver the best for our users.

Best Regards,
The PrimeRx Team

primerx  review

Thank You for Your Review!

Dear Sarfaraz,

Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service.

If you need any further assistance, please feel free to reach out. We're always here to help.

Thanks again for your support!
Michele Daniels
Marketing and Communications Manager


best software i can use easy to learn great teamwork 

Hi Pranavkumar,
Thank you for taking the time to review our software! We're thrilled to hear that you find it easy to use and learn, and that it promotes great teamwork.

We appreciate your feedback on the performance issues you've encountered. Our team is continually working on optimizing the software to ensure smooth and efficient operation. Rest assured, we're dedicated to providing a reliable and effective solution, and the easy backup option is there to ensure your data is always safe.

Thanks again for your support and insights!

great. Always respond and call tofollow up. Technicians are professional and knowledegeable in their  area of expertise.

Issues with recurring pop up

Angela,
Thank you for taking the time to share your feedback! We’re glad to hear that you appreciate our prompt responses and follow-ups regarding unresolved issues. Our technicians strive to be professional and knowledgeable, and it's great to know their expertise has been helpful to you.

We also appreciate your input about communication challenges; we will work to ensure our team is as clear and understandable as possible. Your experience is important to us, and we’re committed to improving wherever we can.

If you have any further questions or concerns, please don’t hesitate to reach out to support@primerx.io

Best regards,
The PrimeRx Team

It is easy to look things up in different ways

Its ok

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. 

To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. 

Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

I contacted [SENSITIVE CONTENT]so many Times and he never calls or at least acknowledge my emails.  Very careless..
I was going to switch to another software, he started to call me to convince me to stay, now again  I'm having  issues getting my problems taking care off..

Bad customer service

Hi Azzam,
I am sorry you are going through issues with MMS. I have read your comments. How can I help?

Lots of bumps in the road.  And a big learning curve.  This last update has improved many things that were safety and quality concerns.  Software is improving with time.

Softwar is improving

Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: Support@micromerchantsystems.com
If you need one-on-one training email us at 
Support@micromerchantsystems.com

slow  update

Dear Sir,
Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at mdaniels@micromerchantsystems.com

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$

Skrillex-Promises

Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services. 
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. 
Hopefully after which you will change your opinion about our products and service.

It is pretty easy to use, their support is really good.

Dear PrimeRx user,

Do appreciate your comments.
We are not sure what do you mean by Drug prices needed to be entered manually in the software?

This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this.

Please email us at support@micromerchantsystems.com if you encounter any issues.

We really appreciate your support.

Thank you,

PrimeRx Reviews (2025)

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