Rivet Pricing, Features, Reviews & Comparison of Alternatives

Rivet

Medical practice management software for handling payments

4.11/5 (9 reviews)

Rivet overview

What is Rivet?

Rivet is a medical practice management software designed to help healthcare providers handle payments, estimates, patient communications, contracts, claims, and more on a centralized platform. Administrators can automatically detect underpayments and verify patients' eligibility for health benefits.

Rivet allows supervisors to retrieve, organize, and gain visibility into contracts, fee schedules, and other business metrics on a dashboard. Organizations can collect payments from customers via mobile payment platforms and utilize the smart machine learning system to create and review estimates based on billing rules, contract details, and medical practice data. Managers can communicate with customers via emails, texts, or printed letters whilst maintaining compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.

Rivet enables healthcare providers to streamline payment transactions and improve accounts receivable (A/R) processes on a unified platform. The software also facilitates integration with various third-party systems. Administrators can also track profit or loss impact on practices' revenue metrics based on medical categories such as chemistry procedures, vaccines, toxoids, diagnostic radiology, and more.
rivethealth.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Rivet screenshot: Rivet billing codesRivet: Introducing the solution that gets practices paidRivet screenshot: Rivet impact by category

Rivet user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.7
  4.9
Sara Carlin

Rivet Review

Used daily for 1-2 years
Reviewed 2020-07-22
Review Source: Capterra

Absolutely wonderful! They are so easy to work with and are always available for help

Pros
Very user friendly! Estimates almost to the penny of reimbursement

Cons
We ran into a few problems with the integration with Athena, but we have seemed to figure it out as we went along.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tonia Bateman

Feedback

Used daily for 6-12 months
Reviewed 2020-09-01
Review Source: Capterra

It's been great and I really appreciate all the work that the team has done per our request. They make sure that we are getting everything out of the product and they take our feedback and put it to use.

Pros
The estimates are amazing even though that's not why we purchased it in the first place; however probably 50% or more of the business office uses the estimates for many functions. I also liked the reports and the ease of use. It wasn't as difficult as the previous product we were using. The ability to chat with someone right away about an issue you might be having.

Cons
The BCBS issue was a bear but hopefully now that is fixed. There isn't really anything about the software it's just making sure that all the information and data is correct so that the underpayments showing are true underpayments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Luke Weston

Rivet

Used daily for 6-12 months
Reviewed 2020-09-03
Review Source: Capterra

Pros
It is good to upload contract info to see allowed amounts

Cons
They don't have as many features as I would need to completely do my Job, but they are growing and getting bigger and adding things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stacy Geddes

Rivet Review

Used daily for 1-2 years
Reviewed 2020-09-14
Review Source: Capterra

Pros
The software seems user friendly. It is nice that developer are open to our suggestions on improving functionality and data.

Cons
The initial goals changed during our time in the developmental stages. We are still missing some functionality that we had in previous systems.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shelby Espinoza

Rivet Review

Used daily for 6-12 months
Reviewed 2020-09-01
Review Source: Capterra

Pros
I like how you can filter mostly anything on Rivet, there are so many options to choose from that is very user friendly. The customer service is also amazing! There is always someone available to help no matter the time of the day.

Cons
I feel as though there can be more options to pull claims. By paid status, denied, codes, etc

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rivet pricing

Pricing options
Subscription
View Pricing Plans

Contact Rivet Health directly for pricing information.

Rivet features

Activity Dashboard
Billing & Invoicing
Claims Management
HIPAA Compliance
Third Party Integration

API (129 other apps)
Appointment Management (230 other apps)
Automatic Notifications (152 other apps)
Calendar Management (148 other apps)
Charting (145 other apps)
Client Portal (140 other apps)
Compliance Management (168 other apps)
Customizable Reporting (132 other apps)
Document Management (142 other apps)
Document Storage (124 other apps)
Records Management (201 other apps)
Reminders (219 other apps)
Reporting & Statistics (210 other apps)
Self Service Portal (139 other apps)
Workflow Management (153 other apps)

Videos and tutorials

Additional information for Rivet

Key features of Rivet

  • Bill Payment
  • Claims Scrubbing
  • Customizable Dashboard
  • Customizable Invoices
  • Eligibility Verification
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Verification
  • Invoice Creation
  • Mobile Payments
  • Multi-Office
  • Multi-Physician
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Quotes/Estimates
  • Secure Messaging
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