App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Icon
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making the Aging Experience Iconic
Table of Contents
Is this product right for your business?
Find out with a
Icon - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Icon overview
What is Icon?
At Icon, it’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors. Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology.
Key benefits of using Icon
Streamline Communication and Gain Actionable Insights
Provide a Personalized User Experience
Starting price
Alternatives
with better value for money
Icon’s user interface
Icon reviews
Overall rating
4.7
/5
25
Positive reviews
96
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.88/10
5
4
3
2
1
19
5
0
1
0
Marie A.
Executive Assistant
Maggi B.
Resident Services Director
wayne B.
Executive Director
Jacqueline T.
LNHA
Abelee G.
Director of Social Services
Angela S.
Property Manager
Who uses Icon?
Based on 25 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Icon's key features
Most critical features, based on insights from Icon users:
All Icon features
Features rating:
Icon alternatives
Icon
Starting from
No pricing info
MatrixCare Skilled Nursing Facility
Starting from
No pricing info
myUnity Home Care & Hospice
Starting from
No pricing info
Health Cloud
Starting from
350
Per month
Icon integrations (18)
Integrations rated by users
We looked at 25 user reviews to identify which products are mentioned as Icon integrations and how users feel about them.
Integration rating: 5.0 (1)
“Integration with ADT allows expedited communication for our short term residents. ”
Kristen L.
Administrator
Icon support options
Typical customers
Platforms supported
Support options
Training options
Icon FAQs
Icon has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Icon support?
Icon supports the following languages:
English, Arabic, Catalan, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Vietnamese
Q. Does Icon support mobile devices?
Icon supports the following devices:
Android, iPad, iPhone
Q. Does Icon offer an API?
Yes, Icon has an API available for use.
Q. What other apps does Icon integrate with?
Icon integrates with the following applications:
MatrixCare Senior Living Facility, RealPage, eMenuCHOICE, WelcomeHome, UKG HR Service Delivery, Eldermark, PCC, ADP GlobalView Payroll, Paychex Flex, MatrixCare Life Plan Community, Paylocity, MatrixCare Skilled Nursing Facility, ALIS, isolved, Yardi EHR, Aline, Salesforce Platform, HubSpot CRM
Q. What level of support does Icon offer?
Icon offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
