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Icon
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making the Aging Experience Iconic
Table of Contents
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Icon - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Icon overview
What is Icon?
At Icon, it’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors. Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology.
Key benefits of using Icon
Streamline Communication and Gain Actionable Insights
Provide a Personalized User Experience
Starting price
Alternatives
with better value for money
Icon’s user interface
Icon pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Icon?
No customizable options to meet our community's needs.
Select to learn more
Who uses Icon?
Based on 25 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Icon's key features
Most critical features, based on insights from Icon users:
All Icon features
Features rating:
Icon alternatives
Icon
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No pricing info
SNF Metrics
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StoriiCare
Starting from
No pricing info
Icon integrations (18)
Integrations rated by users
We looked at 25 user reviews to identify which products are mentioned as Icon integrations and how users feel about them.
Integration rating: 5.0 (1)
“Integration with ADT allows expedited communication for our short term residents. ”
Kristen L.
Administrator
Icon support options
Typical customers
Platforms supported
Support options
Training options
Icon FAQs
Icon has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Icon support?
Icon supports the following languages:
English, Arabic, Catalan, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Vietnamese
Q. Does Icon support mobile devices?
Icon supports the following devices:
Android, iPad, iPhone
Q. Does Icon offer an API?
Yes, Icon has an API available for use.
Q. What level of support does Icon offer?
Icon offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)