BrightSide Rental Management Reviews

How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.

I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.

The software is so simple to understand. Transitioning from another software was an absolute breeze. The Brightside team are very thorough and easy to talk to. They are always willing to help and take suggestions that will help your business.

If there is anything I disliked about the software it was because of my own lack of understanding. A quick phone call explaining my situation always yields a perfect solution. When you have a software company that is available there isn't any reason to dislike it.

Very easy and intuitive to use. Developers always looking for suggestions to improve and are very helpful.

Better texting set up would be nice but overall it's very easy to use

Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars.

At this time, I can not think of anything to report on

I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!

Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.

Being able to see the all our units, availability, rates, and most importantly; holes in occupancy is so easy to see with one click. Additionally, the multitude of reporting options is extremely valuable for helping owners to see the value of digital marketing strategies as well as maintenance and housekeeping expenses.

I think the software could be a bit more modern looking in terms of the user interface that front desk and other users see. I also would like to see it become optimized for all browser sizes (mobile).

Brightside Rental Management is the perfect fit for our company with just about every feature we could ask for!

The only feature that could be better is a mobile app component for our cleaners and maintenance techs.

The ease of use! The BrightSide Rental Management support.

No cons! The support team is top notch! They are quick to respond to any issue I have ever had, which was typically and error on my end!

The software is very user friendly with just about everything you would need for managing and renting properties.

Arranging the unit pictures takes time and would be easier if it were in a grid layout.

BrighSide Rental Management (BS) offers a convenient all-in-one application where you can effortlessly reach guests, process payments, engage in chat conversations, and easily manage bookings. The user-friendly interface of BS makes it accessible for newcomers like myself to navigate through its various functions seamlessly.

As of now, I don't have any specific comments to make about BS. However, I believe that BS holds great potential and I eagerly anticipate future updates that will enhance its convenience as an all-in-one application. It would be beneficial to have features like calling, ticket creation, or even email capabilities for efficient follow-up.

Ease of use and the ability to actually talk with the developers.

The lack of the ability to make across the board changes to rates.

Thank you very much for taking the time to review BrightSide! We appreciate all the ways you've helped us improve the software over the years and are happy to report you can now easily make across the board changes to rates.

Works well with 'real people' you can reach when you have issues.

Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages.

It is very user friendly. Training new employees is a piece of cake. Also being able to access from mobile devices makes it easy to work on the move.

With any software you can always find that "I wish I could do...." with this. We have had those in the past, asked the developers about it and always found a way to get the information we want.

I love the ease of use. I have never worked with this software until about 3 years ago when I started at Bear Camp and from all of the other software, I have used in different places this was the easiest to learn and keep up with. If I ever run into a jam [SENSITIVE CONTENT HIDDEN] are right there to walk any of us through the problem.

To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.

The software is very easy to use and has everything you could think of! We will never use another software as long as we are in business.

Honestly, I have not found anything that I dislike about the software. I can do everything I need to...and more!

Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients.

Housekeeping management is very limited as is customer integration.

These ease of use and training a new user . I also like being able to contact [SENSITIVE CONTENT HIDDEN] and ask for special functions or adjustments in the software. It does literally everything we need it to do.

A bit of a challenge trying to keep up with new offerings. Sometimes we just happen to "find" something we've been waiting for.

The software is very easy to learn and use. If there is anything that it doesn't have or do tech support is responsive in getting it figured out for you. We have made quite a few changes to fit our company and they have taken care of almost everything very quickly.

If you are used to another software you may have to get tech support to make adjustments and tweaks to make it work like you prefer. This can take some time but they are usually able to get what you need done.

Ease of use. Keeps great statistics.Never have double bookings.

I cant think of anything that I would consider a problem with the software.

It has an exceptionally user friendly interface. Options you need are right there at your fingertips.

Nothing. This program gets our job done very efficiently.

I love the fact that we can customize it for the way we need it to work best for the front desk and our guests.

I cannot think of one thing that I don't think is wonderful.

Ease of use and excellent tech support. Our on line reservations have increased due to ease of use for customers.

Inability to differentiate between discount periods.

Easy to use, user friendly, simplifies booking and managing reservations for us

Sometimes it lags a bit, not too often though

Well thought out, user friendly, prompt customer support.

None noted so far. It’s hard to find anything not to like.