BrightSide Reviews

It is so easy to use and very user friendly. I think it is easier than some other systems I have used.

Sometimes it takes time to come up and little hard at changing numbers in payments screen

It's very user friendly. Easy to use and understand.

Sometimes adjusting prices in reservation can be a bit cumbersome.

Hi Paula, thank you for providing us with your feedback! We put a lot of thought into how to make our software easy to use and remain a powerful tool at the same time. Our development team is always listening to everyday users, so your opinion matters. Improvements have been made to the Extend Stay tool, making it easier to add days at the beginning or end of reservation without impacting the current rates. Please reach out to our support team with any specifics that you find cumbersome so we can improve it.

Ease of implementation, ease of use and incredibly easy to train people.

Could use a little work on rate management.

BrighSide Rental Management (BS) offers a convenient all-in-one application where you can effortlessly reach guests, process payments, engage in chat conversations, and easily manage bookings. The user-friendly interface of BS makes it accessible for newcomers like myself to navigate through its various functions seamlessly.

As of now, I don't have any specific comments to make about BS. However, I believe that BS holds great potential and I eagerly anticipate future updates that will enhance its convenience as an all-in-one application. It would be beneficial to have features like calling, ticket creation, or even email capabilities for efficient follow-up.

Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars.

At this time, I can not think of anything to report on

Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients.

Housekeeping management is very limited as is customer integration.

Being able to see the all our units, availability, rates, and most importantly; holes in occupancy is so easy to see with one click. Additionally, the multitude of reporting options is extremely valuable for helping owners to see the value of digital marketing strategies as well as maintenance and housekeeping expenses.

I think the software could be a bit more modern looking in terms of the user interface that front desk and other users see. I also would like to see it become optimized for all browser sizes (mobile).

Hi Todd, thank you for sharing your experience with BrightSide. We appreciate hearing how we succeed and how we need to improve. I must admit, BrightSide is not always the best looking software, but it works, as you kindly said. Having said that, since you submitted your review, our developers have been working on the mobile responsiveness of BrightSide. While it is not all responsive yet, we have made great improvements in several areas. Rest assured, we are working diligently to make it look better and be more responsive in mobile.

Works well with 'real people' you can reach when you have issues.

Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages.

Hi Jeanie, we are so grateful to have you as a user of BrightSide. Our team took your recommendations to heart and decided to make them a reality for you and all our users. You may now upload images to maintenance issues so you can have a visual record as you requested. Great suggestion! Recently, we added the ability to have multiple contracts instead of just one. You can have a separate contract...

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Brightside Rental Management is the perfect fit for our company with just about every feature we could ask for!

The only feature that could be better is a mobile app component for our cleaners and maintenance techs.

Thanks for leaving such a glowing review, Bryce! We are thankful to have you as a BrightSide user. Since you left this review, we have been working on the mobile responsiveness and are making regular improvements. While BrightSide is not completely mobile responsive, we are working toward that end.

Very easy and intuitive to use. Developers always looking for suggestions to improve and are very helpful.

Better texting set up would be nice but overall it's very easy to use

Thanks for the review, William! Since you left your review back in 2021, we have changed our texting service and upgraded it significantly. We appreciate you letting us know that it was something you thought needed improvement. Our team listened. You can set up automated text messages, send texts from the communications tab in the reservation, and receive notifications on your BrightSide home screen when you receive a new message.

The software is so simple to understand. Transitioning from another software was an absolute breeze. The Brightside team are very thorough and easy to talk to. They are always willing to help and take suggestions that will help your business.

If there is anything I disliked about the software it was because of my own lack of understanding. A quick phone call explaining my situation always yields a perfect solution. When you have a software company that is available there isn't any reason to dislike it.

I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!

Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.

Hi Jennifer, thank you for giving us great feedback! You are kind to say we are "Simply the Best!" We think so too, and we work hard to provide personal customer service and listen to our users. We heard you, and went to work to improve our unit photo features. Now you can upload photos in bulk, view them in a grid or list view, drag and drop to reorder them, and elect to show specific photos on OTAs, your website, or both. You can also add descriptions and ALT text for SEO. In addition, we went to work and created a new Knowledge Base and FAQ on our website. You can get information, watch a video, or get step by step instructions for many tasks in BrightSide. Thank you for helping us improve BrightSide!

The software is very user friendly with just about everything you would need for managing and renting properties.

Arranging the unit pictures takes time and would be easier if it were in a grid layout.

Hi Catie, thank your for leaving us a review with all those five stars! We are very grateful. You mentioned that we are constantly updating and making improvements, and I wanted to say that since you left your review, we have made significant improvements to the unit photos. You may now upload photos in bulk, view them in a grid or list layout, drag and drop them into order, add ALT text and descriptions for SEO, and designate which images show up on your website and online travel agencies, or both. Our development team put a lot of thought into how the photo feature needed to work and came up with a great solution. Thank you!

The software is very easy to learn and use. If there is anything that it doesn't have or do tech support is responsive in getting it figured out for you. We have made quite a few changes to fit our company and they have taken care of almost everything very quickly.

If you are used to another software you may have to get tech support to make adjustments and tweaks to make it work like you prefer. This can take some time but they are usually able to get what you need done.

I love the fact that we can customize it for the way we need it to work best for the front desk and our guests.

I cannot think of one thing that I don't think is wonderful.

Ease of use. Keeps great statistics.Never have double bookings.

I cant think of anything that I would consider a problem with the software.

The software is very easy to use and has everything you could think of! We will never use another software as long as we are in business.

Honestly, I have not found anything that I dislike about the software. I can do everything I need to...and more!

I love the ease of use. I have never worked with this software until about 3 years ago when I started at Bear Camp and from all of the other software, I have used in different places this was the easiest to learn and keep up with. If I ever run into a jam [SENSITIVE CONTENT HIDDEN] are right there to walk any of us through the problem.

To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.

The ease of use! The BrightSide Rental Management support.

No cons! The support team is top notch! They are quick to respond to any issue I have ever had, which was typically and error on my end!

How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.

I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.

These ease of use and training a new user . I also like being able to contact [SENSITIVE CONTENT HIDDEN] and ask for special functions or adjustments in the software. It does literally everything we need it to do.

A bit of a challenge trying to keep up with new offerings. Sometimes we just happen to "find" something we've been waiting for.

Easy to use, user friendly, simplifies booking and managing reservations for us

Sometimes it lags a bit, not too often though

It is very user friendly. Training new employees is a piece of cake. Also being able to access from mobile devices makes it easy to work on the move.

With any software you can always find that "I wish I could do...." with this. We have had those in the past, asked the developers about it and always found a way to get the information we want.

Ease of use and excellent tech support. Our on line reservations have increased due to ease of use for customers.

Inability to differentiate between discount periods.

It has an exceptionally user friendly interface. Options you need are right there at your fingertips.

Nothing. This program gets our job done very efficiently.