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HelloShift

Hotel Guest Messaging - Staff Collaboration - Housekeeping

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HelloShift Pricing, Features, Reviews and Alternatives

HelloShift product overview

What is HelloShift?

HelloShift helps you transition your hotel into a digital hotel.

Key benefits of using HelloShift

Connect with guests by sending automated, routine messages at helpful points in the Guest Lifecycle

Get real-time visibility on the status of hotel tasks and checklists

Handle guest packages and track Lost & Found items easily

Schedule and assign rooms for cleaning and inspection

Measure, log, and manage custom readings for pool, boiler, spa etc

Create custom inspections and checklists and schedule them on recurring basis

Digitize all important hotel information in a hotel knowledge base

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Documentation
Webinars
Live Online
Videos

HelloShift pricing information

Value for money

4.7

/5

51

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HelloShift features

Functionality

4.7

/5

51
Total Features28 3 categories

Most valued features by users

Online Booking
Reporting/Analytics
CRM
Housekeeping Management
Inventory Management
API
For Vacation Rentals
Predictive Maintenance

Functionality contenders

HelloShift users reviews

Overall rating

4.8

/5

51

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

40

11

0

0

0

Pros
This was introduce to us a while back and ever since we love it so much that we been using it now for over a year now. Totally awesome platform and they best part is that it is available on mobile.

JA

Jaime A.

For me, the best part is that it helps me get tasks done. I also love how there's an app -- I can always go on HelloShift when on the go.

HT

Heather T.

Our hotel has been using HelloShift for a year, and the tool has been of great help. It makes easier the proper functions of the hotel and the communication.

MG

Marié G.

Cons
The only negative aspect of the program is that is hard to find previous information.

VM

Viri M.

As to my knowledge there is no way to delete a comment made by mistake.

KH

Kadin H.

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL.

MM

MONIQUE M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great For Both In Stay / Post Stay

Reviewed 3 years ago

Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Pros

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Cons

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A new user who found it very user friendly

Reviewed 6 months ago
Pros

The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.

Cons

No software complaints as of yet. Not saying I am looking for any.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Basic CRM but it gets the job done.

Reviewed 5 years ago

Program is great for what it is. Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled.

Pros

Ease of use

Cons

Building contracts in the system would be amazing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential Tool for Hotels

Reviewed 6 months ago

Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.

Pros

This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.

Cons

I dislike that users are unable to delete posts if needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Hospitable Software

Reviewed 6 months ago

This software improved how information gets to the guests and reduced the time of check-in as the front desk agent has a lot of information to pass to the guest on check-in. With the software, all that is done is send a message which contains other details on a guest stay.

Pros

It gives room to organise activities of the day and track To-Do lists.

Cons

Non availability of integration with website and social media

HelloShift FAQs and common questions

HelloShift has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


HelloShift has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


HelloShift supports the following languages:
English


HelloShift supports the following devices:
Android, iPhone, iPad


Yes, HelloShift has an API available for use.


HelloShift offers the following support options:
Phone Support, Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Email/Help Desk

Common HelloShift comparisons

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