HelloShift Pricing, Features, Reviews & Comparison of Alternatives

HelloShift

Communication platform for hotel staff and guests

4.79/5 (42 reviews)

HelloShift overview

What is HelloShift?

HelloShift is a collaboration & communication platform for hotel staff and guests. Accessible in the cloud through any web-enabled device, HelloShift enables hotel teams to communicate across shifts and departments via a Facebook-like interface with apps available for iPhone and Android devices.

With HelloShift, all hotel staff are kept in the loop and accountable, and managers have real-time visibility into operations. The HelloShift 'wall' provides a newsfeed of what's happening in each department. Task lists help to ensure that no one is sitting idle by telling each team what needs doing next. Recurring checklists enable the scheduling of routine, preventive maintenance and help hotels to avoid costly repairs to assets.

HelloShift also provides tools for hotel staff to track guest issues, problem resolution and guest satisfaction. Integrated text messaging enables guests to communicate with the front desk without having to install an app.

A sales CRM helps hotels to sell more rooms and the software's flash reporting capabilities enable the tracking of portfolio performance. Managers can compare business performance (ADR, RevPAR, Occupancy, and other key metrics) across portfolio hotels.

HelloShift is used by independent hotels, hotel management companies, hotel staff, hotel owners, and brands including Ramada, DoubleTree by Hilton and Holiday Inn Express.
helloshift.com

Pricing

Starting from
$228/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
HelloShift screenshot: The HelloShift wall is a newsfeed of what's happening in a departmentHelloShift screenshot: A task list tells teams what needs doing nextHelloShift screenshot: Schedule recurring checklists for front desk, sales, preventive maintenance, and moreHelloShift screenshot: Users choose how to receive notifications - desktop, email, iPhone app, and/or Android appHelloShift screenshot: Track portfolio-wide operations with summary reports and quickly drill downHelloShift screenshot: Get insight into what hotel teams are working on in just a clickHelloShift screenshot: Daily business report (FTD, MTD, YTD) compared to last year and forecastHelloShift screenshot: Compare business performance (ADR, Occupancy, RevPAR and other key metrics) across portfolio hotelsHelloShift screenshot: The HelloShift sales CRM interfaceHelloShift screenshot: Compare sales performance across portfolio hotels and best marketing channelsHelloShift screenshot: Prevent costly repairs with routine maintenance and trackingHelloShift screenshot: Track guest issues from problem resolution to verification and guest scoreHelloShift screenshot: Navigate through the HelloShift mobile appHelloShift screenshot: Create deadlined tasks and alert the necessary teamsHelloShift screenshot: Add notes and create tasks via the HelloShift mobile appHelloShift screenshot: View the status of ongoing and overdue tasks, notes, maintenance jobs, guest requests, and more

HelloShift reviews

Excellent
33

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.7
Alex Velazquez

Great For Both In Stay / Post Stay

Used daily for 1-2 years
Reviewed 2019-01-17
Review Source: Capterra

Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Pros
We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Cons
If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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brittany rucker

great service

Reviewed 2016-11-15
Review Source: Capterra

a great way to connect Works very well with clients as well as all staff members Has a very warm rapport with everyone she comes in contact with Follows up with clients to ensure no one feels forgotten or lost in the process Clearly enjoys the 'people' aspect of his position Consistently answers the phone with a smile and a friendly hello Readily admits when she doesn't know the answer to a particular query Outlines the steps that she will take to resolve a problem Receives ongoing positive feedback from clients'both verbally and in writing Has become the 'go to guy' for clients who seek his advice to solve problems Excels at providing timely feedback to even the most difficult customers Consistently gains necessary approvals and authorizations Is able easily to switch from English to Spanish and back again Is an empathetic and focused listener Skillfully overcomes customers' objections Deals with challenging customers without becoming aggressive Has developed a loyal customer base and a high rate of repeat business Enjoys identifying 'out-of-the-box' solutions for clients with special needs Skillfully manages all but the most challenging customer situations Knows when to ask for additional support from team management Is able to redefine the customer service process to meet clients' changing needs Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores Does not manage customer expectations by explaining reasons for delays Has difficulty saying no or tactfully telling customers that they must wait their turn Refers too many customer queries to management for final resolution Has received numerous customer complaints for failing to follow up as promised Cannot yet demonstrate sufficient knowledge of company products Misses opportunities for cross-selling and overcoming initial objections Is unwilling to adapt his tone and personality to fit a particular caller's style Argues and uses inflammatory language with customers Becomes frustrated when customers ask too many questions Displays sarcasm and alienates those looking for help Demonstrates condescending behavior when dealing with overly demanding callers Has little patience for customers with 'dumb questions'

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Glen Lang

Basic CRM but it gets the job done.

Reviewed 2016-11-16
Review Source: Capterra

Program is great for what it is. Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled.

Pros
Ease of use

Cons
Building contracts in the system would be amazing

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Claudine Williams

This software has helped us improve information sharing and issue tracking tremendously.

Used daily for less than 6 months
Reviewed 2017-07-07
Review Source: Capterra

Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Pros
HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Cons
There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher Brooke

There have been good moments and bad moments

Used daily for 2+ years
Reviewed 2017-08-02
Review Source: Capterra

Pros
You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Cons
Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Response from HelloShift


Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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HelloShift pricing

Starting from
$228/month
Pricing options
Subscription
Free trial
View Pricing Plans

Staff Collaboration: $1 per room/month*

Guest Engagement: $2 per room/month**

*pre-paid annual discount (min $49/month)

***pre-paid annual discount (min $98/month)

A 30 day free trial is available.

HelloShift features

API (78 other apps)
Activity Dashboard (70 other apps)
Automatic Notifications (54 other apps)
Availability Management (58 other apps)
Billing & Invoicing (59 other apps)
Booking Management (135 other apps)
Calendar Management (87 other apps)
Channel Management (73 other apps)
Credit Card Processing (70 other apps)
Discount Management (51 other apps)
Electronic Payments (67 other apps)
Inventory Management (61 other apps)
Invoice Management (59 other apps)
Online Booking Integration (85 other apps)
Price Management (57 other apps)
Promotions Management (57 other apps)
Reporting & Statistics (88 other apps)
Reservations Management (116 other apps)
Room Booking (81 other apps)
Third Party Integration (68 other apps)

Additional information for HelloShift

Key features of HelloShift

  • Maintenance Management
  • Vacation Rental
  • Extended Stay
  • Multi-Property
  • Guest Experience (GEM)
  • Single Property
  • Housekeeping Management
  • Front Office Management
  • CRM
  • Guest communication management
  • Customer profiles
  • Bulk guest import
  • Event logs
  • File attachments
  • Notes
  • Sales reporting
  • Task & maintenance scheduling
  • Template responses
  • SMS marketing
  • Team calendars
  • Maintenance scheduling
  • Vacation / leave tracking
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Benefits

Create virtual logbooks for late checkouts, lost & found items, waitlists, and more using #tags, then communicate these across departments.

Get real-time visibility on the status of hotel tasks and checklists.

HelloShift's in-app translation removes language barriers between hotels, departments, staff and guests.

Schedule routine maintenance and tracking to avoid costly repairs.

Quickly search & print old records; HelloShift offers unlimited file storage.

Monitor multiple portfolio hotels through one HelloShift login with integrated reporting.

Message guests from booking through check in, hotel stay and beyond. HelloShift's integrated text messaging enables hotels to respond to guest needs and communication preferences.

HelloShift offers a Facebook-like user interface for ease of use and maximum user adoption.

Track guest issues from problem resolution to verification and guest satisfaction.