Hostfully Guidebooks Reviews

Ease of use and very helpful for assisting guest

No cons were added to this review

Hello Sophia, Thank you for your review! We're delighted to hear that you find Hostfully guidebooks easy to use and very helpful for assisting your guests. Thank you for choosing Hostfully!

We do own more properties and it is great to have this tool. There is no need to rewrite a manual as you can easy select which items you would like to use for the different properties.It is pretty easy to use and the helpdesk is there in case you need them.

Don't know. Maybe it is possible to have some functions of the guidebook available om my website so people can see some recommendations before the book a stay?

Thank you for your wonderful feedback and recommendation, Hugo! We're thrilled to hear that Hostfully Guidebooks has been a fantastic tool for managing multiple properties. Your suggestion about having guidebook functions available on your website for guest recommendations is a great idea and something we'll consider. We appreciate your support and are here to assist you whenever you need. Thank you for Choosing Us!

Inexpensive guidebook and it does the job

If you prefer something slightly better and more control with the interface, then this might not be the product you would like.

Thank you for your feedback, Eddy. We're glad to hear that our guidebook served its purpose and was inexpensive for you. If you have any further feedback or suggestions on how we can improve our products, please feel free to let us know. We appreciate your input and are always working to enhance our offerings. Thank you for giving our guidebook a try!

Easy to set up and found everything I needed to compile a comprehensive guide book for our guests at our holiday rental. The guests all love this feature.

The main picture on the opening page obscures some of your information - you need to know what to do to to minimise this

Thank you for your positive review, Kathy! We're thrilled to hear that setting up a comprehensive Guidebook for your holiday rental was easy and that your guests love it. We appreciate your feedback regarding the main picture on the opening page obscuring some information. We apologize for any inconvenience this may have caused. We're glad to hear that the Guidebook has been helpful to all your guests. It's our goal to provide a great experience for both hosts and guests. Thank you for your support and for choosing our platform :)

Organizing all the key details for our guests

I’m happy with the product. No issues to report.

Hello Lenny, Thank you for your review! We're glad to hear that Hostfully is your go-to solution for organizing all the key details for your guests. It's great to know that you're happy with the product and have no issues to report. We appreciate your positive feedback and hope that more guests find and use the guidebook. Thank you for choosing Hostfully!

Has an option to put all of the information you might need to share with your guests. From security and safety to fun activities during their stay and everything in between.

Lots of guests are too old school to actually use it or find the information they needed. We had to basically have a printout of the same guide available onsite.

Hello Blake, Thank you for your review! We're glad to hear that you find Hostfully's digital guest guidebook comprehensive, covering everything from security and safety to fun activities for your guests. We appreciate your feedback regarding some guests preferring a printed guide. We understand the need to accommodate different preferences and will consider this in our ongoing improvements. Thank you for choosing Hostfully!

Easy to use. Modern approach to the old fashioned paper based guidebooks we've all seen in guest houses over the years. Can be sent in advance of stay so that the guest is better prepared.

Nothing to dislike, even if technophobe this was easy.

Hello Sara, Thank you for your review! We're delighted to hear that you find our guest guidebooks easy to use and appreciate the modern approach compared to old-fashioned paper-based guidebooks. It's great to know that sending the guidebooks in advance helps guests be better prepared. We're glad you found the transition easy, even for technophobes, and that you have nothing to dislike. Thank you for choosing Hostfully to replace your previous paper-based guides and for recognizing the benefits of keeping everything up to date.

I love:The map feature.The ability to customize colors and branding.The ability to capture guest info.

-price is high for what is offered-probably works much better if used in conjunction with Hostfully (I use Owner Rez)-The UI has not changed in 2 years. The menu is clunky and the side menu blocks. Aesthetically could use a refresh.

Hello Brent, Thank you for your detailed feedback! We're glad to hear that you love the map feature, the ability to customize colors and branding, and the capability to capture guest info. We appreciate your constructive comments on pricing and the user interface, and we’re always looking for ways to improve. It's helpful to know that using Hostfully in conjunction with other systems might present challenges, and we value your insights on this. We're committed to making our platform even better and will take your suggestions into account for future updates. Thank you for choosing Hostfully, and we hope to enhance your experience further.

Simple templates and easy to customize to target to the guests detailed recommendations and information

Easy and shareable in an easy way also it has useful categories

Hello Aly, hank you for your review! We're glad to hear that you find our templates simple and easy to customize for your guests' detailed recommendations and information. It's great to know that you find the categories useful and that the guidebooks are easy to share. We appreciate your feedback on improving your guidebook to encourage more frequent use by guests. Thank you for choosing Hostfully Guidebooks for its ease of use and shareability!

You’re able to provide a low cost professional guidebook with recommendations, how to videos and lots more.

I can’t think of anything I dislike about hostfully guidebooks. Perhaps there could be more icons available.

Hello Mark, Thank you for your superb review! We're thrilled to hear that you find Hostfully guidebooks to be a low-cost, professional solution that allows you to provide recommendations, how-to videos, and more. It's great to know that you enjoy building the guidebooks and regularly receive positive comments from guests. We appreciate your suggestion for more icons and will consider this for future updates. Thank you for choosing Hostfully for its polished finish and online capabilities!

Ease to setup. Local attractions integration. Ability to add images, video, links and written instructions.

The house manual section could use more organizing with sub categories. When you get a lot of manuals, things can get lost.

Hello Rick, Thank you for your review! We're thrilled to hear that Hostfully has become your primary tool for arrival, stay, and departure instructions. It's great to know that you appreciate the ease of setup, local attractions integration, and the ability to add images, videos, links, and written instructions. We appreciate your feedback on the house manual section and will consider adding more organization with subcategories to prevent things from getting lost. It's wonderful to hear that your experience has been very positive, from setup to server reliability, and that there have been no guest complaints about the manual not working on any device. Thank you for choosing Hostfully!

This software provides needed information about my vacation rental including rules and policies, amenities, appliances, "how to's", as well as information about local activities, events, places of interest,, etc. The software is very usable, and attractive and helps my vacation rental to stand out from others who don't use such a tool. It is a time seizure as well Because it helps to answer questions before my guests even ask them.

Really, I can't find anything to complain about regarding this software. I would like to be able to self-brand it but that may be a feature available at higher levels of account membership, though I am not sure.

Thank you so much for taking the time to leave such a fantastic review, Donald! We are delighted to hear that our software has been able to provide you with all the necessary information about your vacation rental and help it stand out among others. We're glad to hear that our Guidebook feature has been easy to set up and that you've received great customer support during implementation. Regarding the branding feature, it is available at higher levels of account membership, and we'll be happy to provide more information if you're interested. Once again, thank you for choosing Hostfully, and we look forward to being a part of your vacation rental success in the future :)

This has been a brilliant addition to our holiday rental. All our guests love it. It’s a great manual about the accommodation so guests can refer to it rather than have to message to ask questions. I have all the information they require about the local area from supermarkets, medical care facilities to days out. It’s brilliant and very easy to navigate.

I don’t have any negative comments. I have found it perfect.

Thank you so much for this incredible review, Ann! We're thrilled to hear that our Guidebook feature has been a brilliant addition to your holiday rental and that your guests love them. It's great to hear that it has provided all the necessary information about the accommodation and the local area, and that it's been easy to navigate. We're glad that it has been incredibly useful to you and your guests, and we appreciate your recommendation to others. Once again, thank you for choosing Hostfully :)

I currently only use this software for the electronic guidebook feature and I love how easy it is to create new recommendations/cards! Love how I can customize my own pictures for each restaurant/attraction/location that I add. I have the QR code in a frame for our guests staying at our home, in addition to sending them our custom link immediately after they book with us!

Integration and the ease of use is amazing. I truly don't have any areas for improvement to suggest on behalf of Hostfully's electronic guidebook feature.

Monica, thank you so much for the amazing review! We're delighted to know you love your experience and manage everything with ease. It's awesome to know your guests are exceptionally impressed too! Thanks again :)

It's been almost 2 years I I ve been using Hostfully guidebooks and I think this is the first software I am using all the tools. This guidebook is incredible and super well designed. All my customers are very happy, they love it.

Nothing, as someone said, I must right something but I do not have anything to complain. Everything is great. love it and recommend at 100%. Even translations are very good.

Hello Jacky, Thank you for your outstanding review! We're thrilled to hear that you've been using Hostfully guidebooks for almost two years and find them incredibly well-designed and feature-rich. It's wonderful to know that your customers love the guidebooks and that you're using all the tools available. We appreciate your positive feedback and your recommendation. We're also pleased to hear that the translations are very good and that our customer service and support have met your expectations. Thank you for choosing Hostfully and for your high praise!

Hostfully is a brillant addition to our small 5 bed guest house in England. It was very easy to write the content. The links to recommended restaurants and attractions etc. work seamlessly and it works wonderfully for our guests. It's also very easy to update. We send each guest a link to the guide book a week before they arrive and we also have a link to the guidebook as the home page for the internet on our in-room smart TV's. Our guests love it. On the few occasions that I have needed help I have found the customer service (Phung usually answers my queries) to be excellent. I just can't fault this product and would wholeheartedly endorse it.

Can't think of any. It does what it is supposed to do.

Hello Malcolm, Thank you for your fantastic review! We're thrilled to hear that Hostfully has been a brilliant addition to your 5-bed guest house in England. It's great to know that writing content was easy, and that the links to recommended restaurants and attractions work seamlessly for your guests. We're delighted that our guidebook has been well-received by your guests, both through the pre-arrival link and the in-room smart TV home page. It's wonderful to hear that you find it easy to update and that our customer service, especially Phung, has been excellent. We're glad Hostfully has provided a 100% no-contact solution, which was particularly beneficial during Covid. Thank you for your wholehearted endorsement and for choosing Hostfully!

Makes looking after guests a breeze! Highly recommend to any host that wants to make their job a little easier.

I guess if i had to write what I liked least about this software, its that I don't get to talk personally to all my guests, as they have no questions!!! Most come and go and I haven't had to talk to them at all. Occasionally they do have questions and I enjoy the interaction with the wonderful people that visit my properties.

Hello Sasha, Thank you for your 5-star review! We're thrilled to hear that Hostfully has made looking after your guests a breeze and that you highly recommend it to other hosts. It's great to know that our platform allows you to automate the process and feel confident that you’ve taken care of each guest. We appreciate your lighthearted "con" and are glad that you still get to interact with guests occasionally. Thank you for choosing Hostfully!

The software is very easy to set up and to update when necessary, with many options to enrich the added information. The structure is perfect for the content needed and demanded for a Holiday Rental, with friendly "Cards". One of the favourite is to be a able to put the name of the recommended business and the platform displays the map automatically. It is a good tool to share information with our customers in a browser environment rather than an app. This can be used but almost every guest.

There are no Cons. We haven't had a problem or a negative issue since we started using this platform.

Hello John, Thank you for your review! We're thrilled to hear that you find our platform easy to set up and update, with many options to enrich the added information. It's great to know that the structure and friendly "Cards" meet the needs of a Holiday Rental, and that you appreciate the automatic map display feature. We're delighted that sharing information with your guests in a browser environment has been effective and problem-free. Thank you for choosing Hostfully!

I'm not sure how I found out about the Hostfully Guide, but it couldn't have come around at a better time. I had my own personalized guide, but every time it needed updating it was a major time consuming project. What I like the best is the ease in which I can update and how my guests can access it on their phone, laptop, tablet or computer. Plus they can also pass it along to other family members...

Read more

There isn't anything I don't like about it.

Hello Marilyn, Thank you for your wonderful review! We're thrilled to hear that Hostfully Guidebooks have made managing and updating your guide so much easier. It's great to know that your guests can conveniently access the guide on various devices and share it with others staying at your home. We're glad you appreciate the integration of the house manual with local tips and recommendations. It's also fantastic to hear that you've been promoting Hostfully to other vacation rental managers and owners. Thank you for highlighting the value and ease of use, especially with the free option for single properties. We're pleased that your overall experience has been positive!

I liked how fast you can build a web handbook for your rental. It guided you to fill every possible detail about the property and its context.

I would like the option to be ad-supported instead of payment-supported. Local commerce could be interested in being advertised...

Hello Juan-Carlos, Thank you for your review! We're delighted to hear that you find Hostfully easy to use and very useful, especially appreciating the fast setup and detailed guidance for creating a web handbook for your rental. We appreciate your suggestion about having an ad-supported option instead of a payment-supported model. This is a valuable idea, and we will consider it for future enhancements. Thank you for choosing Hostfully to manage your apartment handbook across Airbnb and other channels.

- How easy it is to use - Very helpful for Airbnb guests - Works very well on mobile phones

- The design is a little like "mic word". Not too modern/professional

hello Taros, Thank you for your review! We glad to hear that you find the guidebook easy to use and helpful for Airbnb guests, and that it works well on mobile phones. We appreciate your feedback about the design and will consider this for future updates to make it more modern and professional. Thanks for sharing your thoughts!

We use Hostfully for our Guidebooks when customers rent our country house. We love how they work, the ability to have bilingual contents and how they help our property shine. Simply a great tool I recommend. If you want to build a welcome guide for your rental property, try Hostfully.

Nothing. It delivers exactly how we expect it to.

Hello Paul, Thank you for your review! We're thrilled to hear that you love using Hostfully for your Guidebooks when customers rent your country house. It's great to know that the bilingual content and the way our tool helps your property shine have been beneficial for you. We appreciate your recommendation for others looking to build a welcome guide for their rental properties. Thank you for your positive feedback and for choosing Hostfully!

That it continues to improve & takes into consideration my needs as an Airbnb host. I like the quality of the layout & pictorial functions. My guests appreciate the helpfulness of the guidebook I’ve created.

I would like more ability to create more in depth travel guides for guests. I need to explore if I better personalize recommendations.

Hello Beth, Thank you for your review! We're delighted to hear that Hostfully continues to improve and meets your needs as an Airbnb host. It's great to know that you and your guests appreciate the quality of the layout and pictorial functions of the guidebook you’ve created. We appreciate your feedback on wanting more ability to create in-depth travel guides and personalize recommendations. We will consider this for future updates. Thank you for choosing Hostfully after finding Airbnb’s guidebook function limiting. We're glad to meet your needs for an informative and professional guidebook.

I like the way the final product presents to our Short Term Rental Guests, and the way you can apply changes or add features across multiple properties easily.

That it doesn't give a very good printed version of the Guidebook

Hello Mark, Thank you for your review! We're glad to hear that you appreciate how the final product presents to your short-term rental guests and the ease of applying changes or adding features across multiple properties. We understand your concern about the printed version of the guidebook and will take this into consideration for future improvements. It's wonderful to know that your guests respond positively to the guidebooks and find them easy to navigate. We're also pleased that the additional features, such as custom categories, have been beneficial. Thank you for choosing Hostfully!

The ability to make changes in real time anytime I need to. I sent the link with the guidebook to all of my guests before check-in and we keep a hard copy of the guidebook in our rental as well. Anytime we make changes, I print a new copy of whichever page I updated and swap it out on my next visit to our rental. But I love that, because it's available online to my guests, they can see my changes that way if I haven't been able to change them in the physical book yet.

Nothing to dislike but I'll keep writing because there's a text minimum.

Hello Ali, Thank you for your review! We're thrilled to hear that Hostfully has been a godsend for you as a vacation rental owner. It's great to know that you appreciate the ability to make real-time changes and share the guidebook link with guests before check-in, as well as keeping a hard copy in your rental. We're glad that the online availability helps guests stay updated even if the physical...

Read more