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Octorate

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Cloud-based property management and hotel operating system

(2)

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Octorate Pricing

Pricing overview

Value for money rating

4.0

/5

31

Price starts from

30

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

No contractual obligations, advance payments or penalties.

What users say

Very good back office and support. Price/quality just perfect.
The price is excellent for the product features. In our case, connectivity with OTAs has worked very well.

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Reviewers who mentioned pricing said:

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Sabri O.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best App ever to manage your B&B

Reviewed 5 years ago

I work with that app for about 9 years now. They’re flexible and always helpful when I needed some support. I had a look around and couldn’t find another party that offers the same services at a reasonable price.

Pros

It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect

Cons

Nothing There isn’t anything I dislike actually

AR
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Verified reviewer

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lots to complain about

Reviewed 5 years ago

If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.

Pros

It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.

Cons

Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up...

AV
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Alfredo V.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unsynchronized channels and Overbookings everyday

Reviewed 5 years ago

My day by day with this PMS was the worst experience ever. I checked my bookings manually every 5h to ensure that overbooking was not happening. Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow. After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked. I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales.

Pros

Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done.

Cons

PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day.

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Toboganes D.

Hospitality, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The worst in every way

Reviewed 6 years ago

We have been trying to implement Octorate software for 4 months, however when we understood it was not the best decision we made, we no longer have the money back. What disappointment

Pros

Unfortunately two things captivated us, the user iterface seemed the correct one and the price. But when we used it we began to think, ¨we had made a mistake hire Octorate¨, why, it did not have a great development. Your experience is like the programs or user interfaces 1998, very badly designed.

Cons

THE experience with Octorate has not been the best. 1.Our experience with the software to get ideas, booking.com is our best reference, Octorate only handles texts to show users or guests the characteristics of the rooms, it is absurd to create a text platform when time ago it is graphic and icons to make the experience of the host more pleasant. 2. The second is the tools they have to remove or put the photos that describe the room, the manual tells you can do it, the technical support continues telling you the same thing and finally does not work and you lose hours and days of work, worst. 3.Finally, the payment gateway, they tell us that they will end up with a client and will continue with our implementation of payments, lies, delays. They make you waste your time.

HD
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Horacio D.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good product at an excellent price

Reviewed 5 years ago

A good product to manage the inventory of rooms, with a good channel manager, but with very basic reports.

Pros

The price is excellent for the product features. In our case, connectivity with OTAs has worked very well. It is easy to use and, above all, among the different products evaluated (within this price range), it is one of those that allows greater configurations for rooms and rates.

Cons

Although in the last two months they have improved somewhat, the reports are basic and the information provided by the system for analysis is very basic. On the other hand, some of the statistics generated by the system are wrong.

FC
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Fernando C.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excelente opción

Reviewed a year ago

Lo que quizás más me guste es que la atención es muy rápida y muy eficiente, además de profesional. Me ayudaron mucho para configurar todo y siempre con acierto y profesionalidad.

Pros

Es una magnifica opción para establecimientos hoteleros y extrahoteleros independientes. Tiene todo lo necesario para introducirse en el mercado con una herramienta muy util, además de los extras que ofrece.

Cons

Tengo aún que comprobar la bajada de precios de Price Labs a Octorate y de ahí a las OTA´s, con el fin de que sea riguroso y exacto. Lo visto hasta ahora no me cuadra, y por eso quiero hacer un doble chequeo.

Showing original review in Spanish. See translation

Vendor response

Estimado Fernando, Gracias por su detallada revisión y sus amables palabras sobre nuestro servicio al cliente, puntual y profesional. En cuanto a su preocupación por la precisión de los cambios de precios de Price Labs a Octorate y hacia las OTAs, agradecemos que nos lo haya hecho saber. Entendemos perfectamente lo importante que es la precisión de esta información para su negocio. Estamos aquí...