OwnerRez Reviews - Pros & Cons, Ratings & more

Hostaway

Lodgify

Guesty

Guesty For Hosts

OwnerRez is the powerful, flexible way to manage many vacation rental properties without a large staff. Put down the spreadsheets and turn off the clunky software. Get the booking management, automation, widgets, and reporting that give you the control to do more in less time.

OwnerRez

Android

Web-based

iPad

iPhone

Owner

Exceptional Customer Service, Outstanding Onboarding Training, Competent and Very Professional Employees very pleasant to Work with, the best company I've dealt with in a LONG TIME.

Manager

Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others.

Principal

It's a great product with great customer support at a fair price. To me, this is a must-have as a vacation rental operator.

We've had an amazing experience with OwnerRez, and have been thrilled with the ease of use on a daily basis.

VP Operations

They are just an overall complete solution. Great Price, Great Support, Great Feature set.

So, my own frustration was my biggest enemy. I quickly asked for help when I was lost and always quickly received a response.

Everyday, we feel like we find a new feature that we didn't know about before, that makes running our business easier, and they are adding more all of the time. The customer support is superb.

They are always quick to respond, care that you have the best solution possible and are always open to suggestions.

OwnerRez has been great. The support I have received has been fantastic.

The impressive, timely support team. SO HELPFUL and inquisitive.

The Boss

Seamless and professional so far and really quite a pleasure to deal with.

It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective.

Owner / Operator

I find OwnerRez to be very intuitive for me to use. After a couple weeks, I really felt like I could navigate and accomplish everything necessary to run my business.

Small Business Owner

Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced.

Would be lost without Owner Rez and their customer service.

Before using the application I was strongly considering selling my properties, I grimaced every time the business line rang, and on more than a few occasions I inadvertently double booked.

Short Term Rental Operator

The features & integrations OR provides (security deposit, rental agreement, etc.) really help me to start my Airbnb last year.

In most cases a warning will present if you create a clear conflict.

CiiRUS

Smoobu

Excellent! The platform integrates and automates everything that we use in our short-term rental business seamlessly. Customer service is TOP NOTCH. 

So impressed with OwnerRez

Weekly seminars are helpful, but would prefer topics for each week so we know if we need to tune in or not. Some areas we are stronger than others and would not need to watch, but some topics we could use a strong & very specific training on.

[sensitive content hidden] is Phenomenal!

very dependable
personal
excellent
quick response 

excellent costomer services

Thankful to have OwnerRez for our short term rental business. Worth every penny- especially for their Pro-Connect service.  

Don't know what we'd do without OwnerRez!

Exceptional and I am happy that I decided to go this route for my rental.  Hopefully my rentals will grow and they will all run through OwnerRez.

One stop shopping!

Amazing, would highly recommended.10+ star if possible 

Exactly what I needed!

I had low expectations when I first started the free trial of this company service for my 3 year old Airbnb rental business. Everything felt a bit intimidating to start with. But boy once I got assigned by the onboarding team I was blown away by their reps' efficiency in email responses and especially the complimentary training by Adrielle. She is so sharp, competent and knows the products in and out. I attended their free webinars, watched and read so many training tutorials Adrielle sent me. Everything was so well documented and it completely boosted my confidence that I can do this thing. The one thing drew me to try this product is the direct booking website, since I am really struggling with my Airbnb bookings and I am trying to cut cost and be more competitive in pricing by eliminating the Airbnb platform fees. Adrielle walked me through on how to set up the website and she even sent me a customized tutorial video after I sent them an email with more questions. I tell you this company works like a well oiled machine. What surprised me and also impressed me is that they have some very experienced property managers on the team who are not your typical young tech guys but older ladies who know a lot about the hospitality industry and are so tech savvy. I can't tell you how pleased I am with everything they do. I even looked up if they are publicly traded company, as I am prepared to buy their stocks if they are. That's how impressed I am by this company and its employees.  I highly recommend them to anyone who has a rental business. They will help you to succeed. No doubt!

BEST Tech Company for Short Term Rentals Highly Recommend It

Awesome. It took a few weeks for me to get everything set up, but it has saved me so much time over the last few years that I cannot imagine running my vacation rental without it. You also get special perks, like being able to collect security deposits and process your own payments 

The only one worth having 

Very excited to see how this impacts my season - the automation should be time saving 

Highly recommend

Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon.  I look forward to continuing to grow with and learn more about OR and everything it has to offer.

3 years and going strong with OR

Fantastic! I'm very new and still learning a lot, but overall very happy with the capabilities. I just need more practice with all the settings.

1:1 today with [sensitive content hidden] was "above and beyond"

OwnerRez is Great!

Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer.

Sophisticated & Comprehensive PMS, perfect for small operators

Best property mgmt software out there

Short term rental property management software

it works but needs a lot of improvement 

We recommend OwnerRez to other vacation rental hosts who use multiple booking platforms. 

Vacation Rental - Customer Service

This is the only way to not only scale but to provide a GREAT guest experience and build your direct bookings.  I strongly suggest the use of OR to everyone I interact with as my success is ties to it.

If you want to be VRBOutstanding....you NEED this, even with just 1 property!

Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business. 

OwnerRez a MUST for newbies or seasoned professionals to use for STR's

OwnerRez has the features and support!

Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that’s day or night.

Owner Rez completely simplified how we run our business

We've had an amazing experience with OwnerRez, and have been thrilled with the ease of use on a daily basis. Customers are seamlessly searching our listings on multiple booking sites, making their reservations, paying for them, signing our Renters Agreement, and followup with us with positive reviews, all made so so simply by OwnerRez (we're especially fond of the automatic email trigger systems, which have automated the majority of guest interactions). I highly recommend OwnerRez.

OwnerRez Integration Leads to 50% Increase in Gross Revenue, Better Reviews and So Much Time Saved

I cannot say enough about their customer service. Always quick to help and always goes beyond what is required.  

Superb Customer Service

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

	*Templated communications send automatically with triggers
	*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.
	*The emails I send through OR allow me to see if the guest has opened them
	*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees
	*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future
	*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function
	*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically
	*Having OR has allo

Best thing I've done for my business

A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property.  At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb.  The first year was very good.  When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent.  In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me.  I knew this would mean I needed a way to manage my calendar, present rates and allow online booking.  For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit.

OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions.  Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace.  Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit. 

Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO.  More than 50% of my business comes directly through my website.

I cannot recommend OwnerRez highly enough!


Perfect software for a Vacation Rental Owner Manager

The absolutely best software for vacation rental owners to manage bookings, emails, etc. 

Sheron:                                                I'm Sheron, I'm an owner of a business. I give OwnerRez a five out five rating, and for more reviews, click the link below.
                                                       I save a lot of time in my business using OwnerRez. I have vacation rentals and taking the reservations, they're instant, they can make their payments online, the calendar, I keep up to date online through OwnerRez. I have my emails automated so that they go out at programmed times, so it saves a huge ton of time. And one of the biggest things, it syncs all of the calendars between the OTAs, so I never have to worry about double bookings.
                                                       The thing I like most about OwnerRez is the simplicity. I am not a real computer-literate person, so the way it's set up, I can go in and make changes. So it's simplified, and the amount of time it saves me, and if I do run into a problem, I can just get on the chat box or send an email and I almost immediately have a response and get the help I need.
                                                       There really is nothing I would like to change. I'm still learning. Every week they have weekly webinars, and anyone is invited to log in and watch it and in the chat section ask questions. So I love it. There's nothing that I would change as far as my business is concerned.

OwnerRez has ben a great boon to my business!

Speaker 1:                                             My name is Sheron, and what I really like about OwnerRez is it has saved me some very costly mistakes. It has prevented double bookings with all the different calendars I have. It coordinates all of them. It sends out all of the letters for me on a timely basis at the timing that I choose. So guests receive the welcome letters, they receive a request for review. All of those things. 
                                                       But one of the main factors that I really like about OwnerRez was the ability to purchase the accidental damage insurance for everyone that rents. So other booking sites I started out purchasing it for $29.00, then it went to $49.00 and then $59.00 for the exact same coverage. Through OwnerRez, I can get it for $27.00. And if I want to charge the $59.00, it's just an additional income stream. But I know that my homes are protected against accidental damages. And it's amazing how many small claims you can have that really, really add up. So click below to find out how OwnerRez stacks up against the competition. 
                                                       We had three vacation rental homes here on the farm, and it got be really a struggle trying to juggle all the calendars with the different websites, listing sites. Trying to make sure that we didn't have double bookings, that all the payments got collected on time. And I realized pretty quickly that I really needed some type of professional help to kind of streamline things and make things a lot faster and more certain that I didn't have major problems due to my forgetting something. 
                                                       I am not a technically savvy person. So I depend on other people. I am a member of Matt Landau's Inner Circle, and a lot of his people are really, really tech savvy and they're kind of pros in the vacation rental business. A lot of them had tried out, test driven, a lot of the different management software programs. So I read the reviews, I listened to them, and I chose one that was easy, that had the features that I needed. I'm not big like people that have 100, so I didn't need a huge program. OwnerRez has some features that I really, really wanted. I needed something that was easy to use. So that's why I chose them; it was on the recommendations of others that had tried and changed programs and I sure didn't want to do that. 
                                                       For me, and when I say I'm not tech savvy I mean I'm not tech savvy. It was easy. My web guy put it on for me. I didn't attempt to do that. But then they have very, very easy videos, how to set up the different newsletters. I did have a problem with one or two little issues that was my problem, pilot error, but they quickly emailed and walked me through it. They even resolved one of them themselves. So it has truly, really been easy. 
                                                       I would say you can't go wrong. I have really, really appreciated the tech support. It's been quick, it's been fast. Everything has been resolved. And another thing I really like about it when I do have a question they'll always answer that question and get me straightened out, but they also have suggestions of things that they have noticed about the website. So little other things that I can do to tweak and make things better. So I really appreciate that. 

OwnerRez Reviews

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