Clockwise Reviews

Pros
The is software is super easy to use. Our employees log in to record their hours, request time off, and supervisors approve time sheets. All of it is very easy to understand and accomplish. The Administrative side is easy to set-up and make changes to. Clockwise support staff is quick to respond to our problems and assist as needed.

Cons
The app still is not very user-friendly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software fits our needs where employees are able to input their timesheet via cell phone. They are able to take a photo of their receipts and attach it to their timesheet so that their expenses are current. We use it as an import/export with the accounting software GMS. Being able to upload paystubs is a great help.

Cons
1. Reports that we could create ourselves, the standard reports might miss an item needed. 2. You have to open a new timesheet to get to the date range you want, then click the arrows back. 3. Would like to see an easier way to open attachments, if they were on the first screen also it would be easier. 4. If new hire entry could be stream lined, as a copy another employee's basic coding then add the individual employees information.

Rating breakdown

Likelihood to recommend: 10/10

Pros
...,??? The jury is still out on this one. I do somewhat like that blank forms can be uploaded for employee use.

Cons
Dollars are to easily lost, as you can only clock in once you reach you off, assuming you can log on without error or a bunch of ad-ware is not blocking you from getting to Clockwise. Then you better not have a brain fog and forget you password, ( As you are already required to remember other passwords which have to be reset every 90 days or so). In addition, don't accidentally hit "Log In" instead of Clock In, now you have to start over. Additionally, you now have management adding all kinds of uncompromising and unnecessary rules for signing in/out or forgetting to sign in/out, (Mainly because it doesn't affect them). Yes, I think Clockwise might work in an ideal situation but because you have humans using the software it's not so ideal. Now, obviously I'm not management so let's just put it out there. I don't need my time micro-managed. If I'm doing my job ease off!! For those who are not doing their job and spend less time on the job than away from the job, deal with them. I don't want to suffer for their ineffectiveness. Also, just my opinion, if someone is slacking on the job find out where they learned it from and go from there. It's probably something they observed in the work place.

Rating breakdown

Likelihood to recommend: 3/10

Pros
The simple tool and it's easy access via the web was complemented by the prompt and outstanding support received when there was a need to call the HelpDesk. Whenever I needed telephonic support, the HelpDesk representative, who was extremely knowledgeable, stayed with the issue to resolution. I have to point out that almost all of my calls revolved around me enter some data or configuration incorrectly and not because of some fault with the GHG system.

Cons
While the system is easy to use and gets great support, the only thing I wish was done a little better would be error diagnostic tools prior to having to call support. That would reduce the number of calls I would have had to make, even though the support was great once I did call.

Rating breakdown

Likelihood to recommend: 10/10

Pros
For 11 years Clockwise has been easy to use for salary, hourly and workers with non-traditional schedules manning a 24x7x365 help desk. The customer service team members really listen to how your business runs and provides solutions to achieve our desired end state. There has been nothing they could not accomplish for me and if ever there is an import issue to our accounting software - they quickly figure it out! Great team!

Cons
Nothing really. Hourly worker time clock can be a little tricky if they clock in and out multiple times on same day. One quick phone call always fixes any issues.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to setup new employees. Easy for entering hours worked. Fairly easy to run necessary reports. Tech support is awesome! They are always available, friendly and able to resolve any issues that need to be addressed. Tech support has helped with any kind of tracking of PTO, Vacation, Sick hours. Representatives is the best!!

Cons
A little limited on reports available but their customer tech support is great! Always available, friendly and able to resolve any issues that need to be addressed.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I like most about this software is the easiness to use and the excellent technical support I receive if I need assistance or have questions. Purchasing this software was the best decision I made. Prior to purchasing this software, I spent numerous hours processing the timesheets and the payroll. This software eased the payroll process tremendously. I am a happy and satisfied customer.

Cons
What I like least about this software is there is no option to export one timesheet within a group that has multiple employees. I wish there was an option to export one employee's timesheet within a group rather than exporting all the employees' timesheets within the same group.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our team of employees are located in multiple locations in different states. The web based system allows our team members to log on and input their time and attendance. Android tablets are used by our employees and desktop computers are used by our administrative staff to complete the weekly timecard operations. The process is seamless and very efficient. We will be rolling out the new Clockwise app to our employees in August 2019. We anticipate the app will allow be even more efficient.

Cons
There is a small learning curve that our team experienced. It's important to spend time training your administrative staff on the software first followed by the employees. We developed a train the trainer approach with the administrative staff. The trainers then train the employees and assist with getting through the learning curve.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We have used this for many years and we are satisfied with the company and the time keeping system and the customer service is awesome !

Cons
Nothing about this software is a problem .

Rating breakdown

Likelihood to recommend: 10/10

Pros
The feature I like the most is the ease of the software and the ability to navigate easily between pages, tabs and fields.

Cons
When you have to edit in the time keeping fields and need to type in the comment the reason why, the process would work it would work better/quicker if you could type the reason for the edit in just one field for multiple days and not type in the same information for each individual day for that week.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Clockwise provides the best value that I was able to find for a small startup govcon company. Their efforts towards DCAA compliance are just what we needed and the tech support, either live or through online user's manuals can't be beaten. Clockwise meets all of my needs and is scalable as I grow.

Cons
There is not much that I do not like about this product but if I had one is that some of the more complex features (e.g. link to QB Desktop) require tech support from Clockwise. However, the team at clockwise turn this "other" into a positive by being responsive, timely and knowledgeable.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This software is easy to implement and use. The on-boarding team helped us figure out how the software works with our accounting system (Quickbooks). It saves me time and is less costly than other programs. Clockwise is also very "forgiving" with mistakes. It is easy to fix issues or mistakes. The new app for phones is very convenient too.

Cons
The "Leave Request" area still has a few bugs to work out. If our employees request a solid block of time, the PTO is logged for weekends as well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Clockwise is a fairly easy to use, intuitive system. I had a brief call with the implementation team, then I was off and running! I have also found it very reliable, no glitches to speak of at all. I work for a mid-sized (300 employees) privately owned company. The system offers all the features I needed; it actually offers much more than I needed.

Cons
The user training could be beefed up some. When I find myself calling support it's usually for things I don't do often (such as creating new departments and cost codes). A detailed user guide would be helpful.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cost - only pay for exactly what you need Ability to customize Meets government contract requirements Technical support is fantastic, responds quickly by phone or email or chat! Custom reports Mobile App is wonderful and helps Instruction manuals and resources

Cons
Look is a little dated Because it is so flexible, configuration can be time consuming Crosswalk between systems can be complicated

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use and ability to see employee's timesheet and PTO request within a couple clicks.

Cons
Software is very easy to use, would like to see more Admin reports.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We have been using this software since 2009, and have zero complaints. The best feature of this software is the compatibility with QuickBooks. I have never had any issues with downloading the time sheets. It makes my job so much easier. The staff at Clockwise area all very helpful and always available.

Cons
I just have one little thing that I wish could be added or changed in the software. It would be great if the Leave Report could be downloaded into an Excel spreadsheet.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is available 24/7 for employees to log into system. Whether they are looking at paystub(s) or last years W2 form, the information is easily available.

Cons
Original setup of software will not be quick. You must answer all of your company's protocols and employee information before this system is operational. Well worth the time spent but of course, everyone always wants a quick software setup.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use and learn. The audit trail on the timesheets has come in handy many times. Convenient that it can be used on any computer.

Cons
I do not like how we cannot make our own custom reports and have to contact customer service for that. Customer service knows that they are doing and has made me any requested reports but it would be a lot easier to be able to have that function available on the front end.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The reports are fantastic and very comprehensive

Cons
Very user friendly, but not as easy on the employee set-up end.

Rating breakdown

Likelihood to recommend: 10/10

Pros
DCAA compliant, easy to use for employees, easy for admins to set up and modify charge codes.

Cons
No mobile app yet. Mobile app would permit those employees who work at sites without internet access to easily complete timesheets as soon as they walk out the door.

Rating breakdown

Likelihood to recommend: 10/10

Pros
User friendly, professional, options, stability

Cons
No default settings available for categories used often

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use for employees and administrator. Great way to communicate with employees through the "News" feature.

Cons
Program is not compatible with Microsoft. It would be much easier to be able to copy and paste a document into the "News" area of the program instead of having to type it in every time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
THE EASE OF UPLOADING AND EXPORTING THE EXCELLENT IT CUSTOMER SERVICE

Cons
NEEDS TO HAVE AUTOMATIC UPDATES SOME OF THE REPORTS ARE COMPLICATED TO STRUCTURE

Rating breakdown

Likelihood to recommend: 8/10

Pros
The software is easy to use and easy to demonstrate to employees.

Cons
Some of the report functions are difficult to use.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Software is intuitive and easy to use. The customer support folks, when there are questions, are terrific, know their stuff and very helpful.

Cons
The error messages can be a bit cryptic at times but customer support has always solved quickly when we had something off in our data generation.

Rating breakdown

Likelihood to recommend: 10/10