EchoSpan Flexible 360 Pricing, Features, Reviews and Alternatives

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

No pros were added to this review

No cons were added to this review

Maria, we sincerely appreciate your feedback. It is important to us that our clients are completely satisfied with their experience with EchoSpan. We do understand that, due to the complexity and timing of some of our client¿s reviews, they require a more dedicated support approach. We have an Enterprise support program that can be opted into that provides clients with onboarding assistance, phone and email support from a dedicated senior client manager, and a 2 hour support request response time. In addition, we conduct a weekly training webinar on Mondays and a weekly Q&A webinar on Wednesdays for our clients so they have direct access to our Support team.

The software has more options than I even know what to do with, making for a highly customizable survey that had many choices that I and my team could choose from. If stumped, we used the training and support resources available and the customer support was out of this world.[SENSITIVE CONTENT] specifically was a dream to work with.

I honestly think the only gap we saw was more questions/reading topics for diversity and inclusion, specially since this is the name of the game these days. Otherwise, none come to mind.

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.