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Hotel Effectiveness

4.8
(145)

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Labor management software for hotels

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(1)

Hotel Effectiveness Pricing, Features, Reviews and Alternatives

Hotel Effectiveness FAQs

Q. What type of pricing plans does Hotel Effectiveness offer?

Hotel Effectiveness has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription

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Q. Who are the typical users of Hotel Effectiveness?

Hotel Effectiveness has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Hotel Effectiveness support?

Hotel Effectiveness supports the following languages:
English

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Q. Does Hotel Effectiveness support mobile devices?

Hotel Effectiveness supports the following devices:
Android, iPhone

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Q. Does Hotel Effectiveness offer an API?

No, Hotel Effectiveness does not have an API available.

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Q. What other apps does Hotel Effectiveness integrate with?

Hotel Effectiveness integrates with the following applications:
UKG Ready, Paycom, UKG Pro, ADP Workforce Now, Netchex, WorkforceHub Time & Attendance, Paylocity

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Q. What level of support does Hotel Effectiveness offer?

Hotel Effectiveness offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat

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Hotel Effectiveness product overview

Price starts from

99

Per month

Flat Rate

What is Hotel Effectiveness?

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Key benefits of using Hotel Effectiveness

- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online

Not sure about Hotel Effectiveness? Compare it with a popular alternative

Starting from

99

Per month

Flat Rate

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Pricing range

Starting from

3.49

/user

Per month

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Free trial
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Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Hotel Effectiveness pricing information

Value for money

4.8

/5

145

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hotel Effectiveness features

Functionality

4.7

/5

145

Total features

36

4 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Self Service Portal
Alerts/Notifications
Employee Database
Real Time Reporting
Employee Management
Mobile Access

Hotel Effectiveness users reviews

Overall Rating

4.8

/5

145

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.41/10
Rating distribution

5

4

3

2

1

122

17

4

2

0

Pros
What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.
System is easy to use, on line help is very good and can answer the majority of your questions. Training videos and webinars are also helpful.
The onboarding was very efficient, great visual, the support team has been very responsive to all inquiries.
Cons
I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time.
I think sometimes it can be a little difficult to navigate.
It doesn't go well with my pay periods and shows hours as overtime when they should be regular hours.

Overall rating contenders

JH
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Josh H.

VPO

Hospitality, 201-500 employees

Review source

Overall Rating

Hotel Effectiveness

Reviewed a year ago

Transcript

Josh H.: Hi, my name's Josh. I'm vice president of operations. Hotel effectiveness has a five star rating...

PC
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Pamela C.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotel Effectiveness Rocks

Reviewed 4 years ago

I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!! The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.

Pros

The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

Cons

Completely satisfied - we have no desire to search for other options!!

Vendor response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

LW
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Liz W.

Human Resources, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Hotel Effectiveness Review

Reviewed 4 years ago

Overall pretty good.

Pros

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Cons

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Vendor response

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask. Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion! Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

MB
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Marcelo B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Holdiay Inn Express Simi Valley

Reviewed 4 years ago

All right

Pros

The most I like about this software is: Easy friendly to use

Cons

Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually.

Vendor response

Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful.

ND
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Nancy D.

Hospitality, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Opportunity

Reviewed 4 years ago

I would save neutral. I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Pros

I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Cons

There a few options theta would assist us greatly: 1. Having clocks that are not open for any time punching but rather restricted with grace periods 2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Vendor response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

ML
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Mary L.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly

Reviewed 4 years ago

Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.

Pros

The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.

Cons

I have no cons about the software at this time.

Vendor response

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

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