Hotel Effectiveness Pricing, Features, Reviews & Comparison of Alternatives

Hotel Effectiveness

Labor management software for hotels

4.79/5 (141 reviews)

Hotel Effectiveness overview

What is Hotel Effectiveness?

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.

Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.
hoteleffectiveness.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Hotel Effectiveness screenshot: Generate reports to understand business performanceHotel Effectiveness Testimonial Summary (with subtitles)HE-testimonial video June 2019 with subtitlesHotel Labor Management Software Overview | Hotel Effectiveness

Hotel Effectiveness reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.7
Rachael Burns

Integration and Ease of Use

Used daily for 2+ years
Reviewed 2019-05-06
Review Source: Capterra

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Pros
Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Cons
If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Timothy Connelly

All-around strong product, saves management time

Used weekly for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data.

Pros
Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

Cons
My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Angelia Jonea

Hotel Effectiveness

Used daily for 1-2 years
Reviewed 2019-12-06
Review Source: Capterra

Keeping track of time and overtime. Telling my employee how many hours they have help them stay on track.

Pros
I can fine out the hours of my employee quickly. When schedule I can see what hours I have and where to use them more effectively

Cons
Sometime it slow and I have to use Google or it won't work. Navigation can some rime be difficult and if I miss a day I find it hard to catch up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Josh Harper

Hotel Effectiveness

Used daily for 2+ years
Reviewed 2019-11-12
Review Source: Capterra

I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.

Pros
Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.

Cons
I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

Response from Hotel Effectiveness Solutions


Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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lorenzo Ramirez

not intended for stay over properties

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

I never liked due the property lay outs and occupancy neither the fact of extended stay properties and the fact of no getting reports easy to read for a supervisor as far as the ones for Hilton. I have worked on 2 different properties and honestly never used since it never worked out for my properties.

Pros
easy to upload and saving time I don't really have much that I could like

Cons
I don't like that is hard to give the same amount of rooms even when I have done all the things possible to do so, A property like this is hard to have someone do 11 check outs plus stay overs or having someone do 30 + stay overs due the amount of people per room and long stay guest I believe the system set up would work great for a non extended stay properties

Response from Hotel Effectiveness Solutions


Dear Mr. Ramirez,
We serve over 400 extended stay hotels today and are definitely able to support your needs. Please reach out to our support team so we can review your configuration and set up your property so that you have the controls you are seeking. Thank you for the feedback and for being our customer.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Hotel Effectiveness pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Hotel Effectiveness features

Automatic Notifications
Employee Database
Employee Management
Real Time Reporting
Reporting & Statistics
Self Service Portal

API (445 other apps)
Activity Dashboard (376 other apps)
Activity Tracking (230 other apps)
Applicant Tracking (286 other apps)
Customizable Branding (277 other apps)
Customizable Reporting (277 other apps)
Data Import/Export (264 other apps)
Employee Onboarding (225 other apps)
Employee Portal (236 other apps)
Employee Self Service (231 other apps)
Performance Management (217 other apps)
Recruitment Management (231 other apps)
Reminders (247 other apps)
Third Party Integration (294 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Hotel Effectiveness

Key features of Hotel Effectiveness

  • Biometric Recognition
  • Budgeting & Forecasting
  • Employee Lifecycle Management
  • Employee Scheduling
  • Front Desk Management
  • Housekeeping Management
  • Maintenance Management
  • Multi-Property
  • Online Punch Card
  • Productivity Analysis
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Single Property
  • Time & Attendance
  • Time & Attendance Management
  • Time Clock
  • Time Tracking
  • Vacation/Leave Tracking
View All Features

Benefits

- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization