Hotel Effectiveness Pricing, Features, Reviews & Comparison of Alternatives

Hotel Effectiveness

Labor management software for hotels

4.78/5 (143 reviews)

Hotel Effectiveness overview

What is Hotel Effectiveness?

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.

Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.
hoteleffectiveness.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Hotel Effectiveness screenshot: Generate reports to understand business performanceHotel Labor Management Software Overview | Hotel EffectivenessHotel Effectiveness Testimonial Summary (with subtitles)HE-testimonial video June 2019 with subtitles

Hotel Effectiveness user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.7
Rachael Burns

Integration and Ease of Use

Used daily for 2+ years
Reviewed 2019-05-06
Review Source: Capterra

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Pros
Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Cons
If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Response from Hotel Effectiveness Solutions


We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stefanie Kulla

Excellent!

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

Pros
Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours.

Cons
That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!!

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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lorenzo Ramirez

not intended for stay over properties

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

I never liked due the property lay outs and occupancy neither the fact of extended stay properties and the fact of no getting reports easy to read for a supervisor as far as the ones for Hilton. I have worked on 2 different properties and honestly never used since it never worked out for my properties.

Pros
easy to upload and saving time I don't really have much that I could like

Cons
I don't like that is hard to give the same amount of rooms even when I have done all the things possible to do so, A property like this is hard to have someone do 11 check outs plus stay overs or having someone do 30 + stay overs due the amount of people per room and long stay guest I believe the system set up would work great for a non extended stay properties

Response from Hotel Effectiveness Solutions


Dear Mr. Ramirez,
We serve over 400 extended stay hotels today and are definitely able to support your needs. Please reach out to our support team so we can review your configuration and set up your property so that you have the controls you are seeking. Thank you for the feedback and for being our customer.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Tammi Sims

HE is Great!!!

Used daily for 2+ years
Reviewed 2019-05-08
Review Source: Capterra

We are solving hotel labor issues using HE. It is giving Global a better picture of how our labor costs are impacting us. The reports assist us in knowing clearly where we can make adjustments. It also assists in monitoring labor costs for budget purposes.

Pros
I love the ease of functionality with this software. Everything is right at your hands.

Cons
There is not anything that I dislike about this software... If something exists I have not located it.

Response from Hotel Effectiveness Solutions


Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wanakee Henry

How awesome is this!!

Used daily for 1-2 years
Reviewed 2019-05-03
Review Source: Capterra

My experience was a bit scary at first not knowing if I could correct my errors and just trying to operate the system. After a tad bit of repetitive practice I now am teaching the software to my colleagues.

Pros
The software allows me to easily access the database for everyday use. Tracking hours and making the proper adjustments is also what I like.

Cons
I'm not able to pull up everyone's schedule (I may not have access). However when another manager ask me to complete task for them I'm not always allowed to accommodate them.

Response from Hotel Effectiveness Solutions



We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Hotel Effectiveness pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Hotel Effectiveness features

Automatic Notifications
Employee Database
Employee Management
Real Time Reporting
Reporting & Statistics
Self Service Portal

API (566 other apps)
Activity Dashboard (504 other apps)
Activity Tracking (286 other apps)
Applicant Tracking (328 other apps)
Customizable Branding (326 other apps)
Customizable Reporting (314 other apps)
Data Import/Export (318 other apps)
Employee Onboarding (263 other apps)
Employee Portal (270 other apps)
Employee Self Service (263 other apps)
Performance Management (258 other apps)
Recruitment Management (289 other apps)
Reminders (278 other apps)
Third Party Integration (400 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Hotel Effectiveness

Key features of Hotel Effectiveness

  • Biometric Recognition
  • Budgeting & Forecasting
  • Employee Lifecycle Management
  • Employee Scheduling
  • Front Desk Management
  • Housekeeping Management
  • Maintenance Management
  • Multi-Property
  • Online Punch Card
  • Productivity Analysis
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Single Property
  • Time & Attendance
  • Time & Attendance Management
  • Time Clock
  • Time Tracking
  • Vacation/Leave Tracking
View All Features

Benefits

- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization