eSchedule Pricing, Features, Reviews & Alternatives

eSchedule

Powerful Workforce Management for EMS, Fire and Police

4.74/5 (53 reviews)

eSchedule overview

What is eSchedule?

eSchedule is an online crew scheduling solution for fire departments, EMS/ambulance, air medical, dispatch/911 centers, hospitals, and training centers. The platform provides agencies with timecard management features and a customizable time clock that can handle any type of rotation. Additional features include online forms, certification & CME tracking, fleet maintenance, equipment tracking, group messaging, and more.

The platform’s scheduling module includes customizable schedule templates that allow users to schedule multiple units, stations or departments, as well as set custom shift rotation/recurrence patterns. Users can fill open shifts by availability, shift bids, or by individuals with the least number of hours. Managers can view qualifications on the schedule, as well as manage shift trade/swaps, and sick calls. Email and text message alerts are sent to users (employees, managers, or schedulers) of any scheduling actions.

eSchedule’s time clock module helps eliminate human error and automates the entire timekeeping process. Employees are able to punch in/out online, as well as view their timecard in real time. Managers can keep track of exceptions, PTO/vacation requests, comp time, and hours worked or volunteered based on a schedule. Users can get a variety of reports including attendance and overtime, labor distribution, and more. Organizations can also setup optional biometric (finger scan) hardware to help eliminate “buddy punches”.

Agency and personnel management features include a member database, group messaging, an events calendar, and a document library for uploading and viewing files. eSchedule’s optional add-on modules include an online forms manager, vehicle maintenance, equipment tracking and rewards module.

Pricing

Starting from
$1200/year
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
eSchedule screenshot: Schedule multiple units, stations or departmentseSchedule: The solution to your scheduling & timekeeping problems!eSchedule screenshot: Add fleets and set reminders for preventative maintenanceeSchedule screenshot: Allow members to digitally sign custom online forms prior to submissioneSchedule screenshot: Manage timecards and export to payrolleSchedule screenshot: Customized schedule templates — units / shifts / shift times / departmentseSchedule screenshot: Multiple schedule views: hourly, daily, weekly, monthlyeSchedule screenshot: 24/7 access to schedules from any device with an internet connection

eSchedule user reviews

Excellent
39

Very good
14

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.6
  4.8
Joseph V.

eSchedule simplifies scheduling and provides a great user experience!

Used daily for 2+ years
Reviewed 2020-07-08
Review Source: Capterra

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

Pros
eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them.

Cons
Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Rick L.

Quality Schedulling Software

Used daily for 6-12 months
Reviewed 2020-07-14
Review Source: Capterra

Pleasantly pleased with overall performance compared to previous software.

Pros
Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Cons
Sometime difficult to reach certain individuals inside the company directory for direct questions.

Response from eSchedule


Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Scott F.

Olathe Fire

Used daily for 6-12 months
Reviewed 2020-06-29
Review Source: Capterra

It works but it is more difficult to navigate through then other programs I am familiar with

Pros
Time cards are easier then the manual way we did it before the software.

Cons
On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Response from eSchedule


Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Brad M.

Great solution to combine many functions

Used daily for 6-12 months
Reviewed 2021-02-06
Review Source: Capterra

Pros
eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

Cons
The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Jeff P.

eSchedule is awesome

Used daily for 2+ years
Reviewed 2019-08-31
Review Source: Capterra

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.

Pros
The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

Cons
A few features I would like to see are not currently available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

eSchedule pricing

Starting from
$1200/year
Pricing options
Subscription
View Pricing Plans

Pricing varies depending on number of employees/user accounts and activated modules within the software.

eSchedule features

API
Alerts/Notifications
Customizable Reports
Mobile Access
Reporting/Analytics
Scheduling
Search/Filter

Access Controls/Permissions (158 other apps)
Accounting Integration (144 other apps)
Activity Dashboard (257 other apps)
Billing & Invoicing (255 other apps)
Customer Database (157 other apps)
Data Import/Export (208 other apps)
Document Management (209 other apps)
Electronic Payments (150 other apps)
Inventory Management (264 other apps)
Invoice Management (172 other apps)
Quotes/Estimates (169 other apps)
Reporting & Statistics (291 other apps)
Third Party Integrations (206 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for eSchedule

Key features of eSchedule

  • Absentee & late report
  • Add custom notes
  • AutoScheduler
  • Certification expirations
  • Certifications management
  • Class sign-up via events calendar
  • Create custom fields
  • Create custom groups
  • Create custom “training paths”
  • Create training classes and add instructors
  • Custom file export to all payroll providers incl. QuickBooks
  • Custom reports
  • Custom schedule filters/views
  • Customized schedule templates
  • Dashboard
  • Detailed user profiles
  • Driver’s license expiration report
  • E-mail and text message alerts/notifications
  • Email and text messaging
  • Employee certification
  • Fleet management
  • Flexible shift sign-on / sign-off rules
  • Instructor management
  • Keep track of hours worked/volunteered
  • Manage sick calls
  • Member database
  • Multi-shift scheduling
  • Multiple schedule views
  • Multiple shift bid options
  • Multiple standard reports
  • Online trading
  • Optional biometric (finger scan) hardware
  • Overtime projection report
  • PTO/vacation requests
  • Punch in and out
  • Real-time export to Google Calendar, Outlook, iCal
  • Real-time open shift tracking
  • Rotation scheduling
  • SOG / protocol control
  • Scan/upload and store certification cards
  • Schedule change audit log
  • Scheduling
  • Set custom time rules
  • Shift management
  • Shift trade/swap
  • Split shifts
  • Staff leasing and contract employees
  • Time clock module
  • Track progress toward recertification
  • User access based on permissions
  • Vehicle damage tracking
  • Vehicle maintenance
  • Vehicle repair
  • View qualifications
  • View shift rotations/recurrences
  • Weekly status e-mails
View All Features

Benefits

eSchedule helps agencies be more efficient in scheduling, time and labor management, training and personnel inventory with features that help organize the whole department.

The scheduling system comes with a complete suite of modules that allow organizations to streamline a variety of daily operations.

eSchedule's time clock can handle custom time calculations and the scheduling of any type of rotations or recurring shifts.

Improve shift coverage rates and reduce gaps or holes by allowing individuals to pick-up open shifts, as well as swap/trade shifts online, anytime they wish.

With eSchedule, organizations have the ability to customize the solution to meet their exact needs, especially with the time clock and time calculation features.