eSchedule Pricing, Features, Reviews & Comparison of Alternatives

eSchedule

Powerful Workforce Management for EMS, Fire and Police

4.72/5 (47 reviews)

eSchedule overview

What is eSchedule?

eSchedule is an online crew scheduling solution for fire departments, EMS/ambulance, air medical, dispatch/911 centers, hospitals, and training centers. The platform provides agencies with timecard management features and a customizable time clock that can handle any type of rotation. Additional features include online forms, certification & CME tracking, fleet maintenance, equipment tracking, group messaging, and more.

The platform’s scheduling module includes customizable schedule templates that allow users to schedule multiple units, stations or departments, as well as set custom shift rotation/recurrence patterns. Users can fill open shifts by availability, shift bids, or by individuals with the least number of hours. Managers can view qualifications on the schedule, as well as manage shift trade/swaps, and sick calls. Email and text message alerts are sent to users (employees, managers, or schedulers) of any scheduling actions.

eSchedule’s time clock module helps eliminate human error and automates the entire timekeeping process. Employees are able to punch in/out online, as well as view their timecard in real time. Managers can keep track of exceptions, PTO/vacation requests, comp time, and hours worked or volunteered based on a schedule. Users can get a variety of reports including attendance and overtime, labor distribution, and more. Organizations can also setup optional biometric (finger scan) hardware to help eliminate “buddy punches”.

Agency and personnel management features include a member database, group messaging, an events calendar, and a document library for uploading and viewing files. eSchedule’s optional add-on modules include an online forms manager, vehicle maintenance, equipment tracking and rewards module.

Pricing

Starting from
$1100/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
eSchedule screenshot: Schedule multiple units, stations or departmentseSchedule: The solution to your scheduling & timekeeping problems!eSchedule screenshot: Add fleets and set reminders for preventative maintenanceeSchedule screenshot: Allow members to digitally sign custom online forms prior to submissioneSchedule screenshot: Manage timecards and export to payrolleSchedule screenshot: Customized schedule templates — units / shifts / shift times / departmentseSchedule screenshot: Multiple schedule views: hourly, daily, weekly, monthlyeSchedule screenshot: 24/7 access to schedules from any device with an internet connection

eSchedule reviews

Excellent
34

Very good
13

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.8
Jeff Propps

eSchedule is awesome

Used daily for 2+ years
Reviewed 2019-08-31
Review Source: Capterra

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.

Pros
The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

Cons
A few features I would like to see are not currently available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katlyn Beddow

I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company!

Used daily for 1-2 years
Reviewed 2019-09-02
Review Source: Capterra

We have had an excellent experience with eSchedule. We went through several products prior to eSchedule that just didn't do everything we were needing it to. Since eSchedule is tailored to fit the unique dynamic of EMS it is so so much better. I highly recommend any EMS service to use eSchedule.

Pros
Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money!

Cons
My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Burner

Great Support

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

We went to eSchedule because they were the only folks that offered a solution to a new requirement we had - being able to separate labor hours by a particular funding source or budget center. No one else could help us and eSchedule said "no problem." Over the years that requirement went away but many others that don't fit within most canned scheduling/timekeeping packages have come along and eSchedule has always worked with us to find or create a solution.

Pros
It goes well beyond basic scheduling and timekeeping, allowing us to accommodate an every-growing list of requirements. The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it. Most things the software can do already and it's a matter of choosing the best way. By finding ways to work within the existing features, they keep the software cleaner than others by not having an overwhelming set of options and preferences to navigate through - and the personal service from people that understand what we're doing out here is extremely helpful and rare these days. When there's a custom change required, the pricing and turnaround is reasonable and accurate.

Cons
While I really like eSchedule all around, I notice there are things we do with it every day that require more clicks and navigation than they should. Those extra little steps, even though they only take a second each, add up. It "feels" like user interface could be updated to be a little more slick, both visually and functionally, to catch up to what we've come to expect from tech companies and make things a bit more intuitive and reduce extra clicks and navigation. The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Molly Stanley

eSchedule Software

Used daily for 6-12 months
Reviewed 2020-04-10
Review Source: Capterra

Whenever I've had a question or needed guidance, it was extremely fast. I submit an email with my request and I'm answered in a matter of minutes! There is a three hour time difference between us and they still are quick to answer, even at odd hours. They truly know the pulse and scheduling of EMS!

Pros
Integrating into our agency was very simple. The staff at eSchedule are very knowledgeable about their product and explain things thoroughly.

Cons
The least thing I like about eSchedule is not having an app for my phone.

Response from eSchedule


Thanks, Molly! We have plans to create an 'app' in the near future. In the meantime, eSchedule is mobile friendly and can be accessed from any mobile device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg Taflinger

Overall Good product

Used daily for 2+ years
Reviewed 2019-09-07
Review Source: Capterra

Overall it matches our needs I would like to see it progress and communicate with some of our industries other systems that we use on a daily basis.

Pros
Ease and user friendly, the system works well and is easy to maintain and overall use.

Cons
Biggest problem I have is not being able to manipulate the the system to match our needs without having to call the support center and have them adjust it. Giving the administrator the ability to customize and change more of the software would be amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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eSchedule pricing

Starting from
$1100/year
Pricing options
Subscription
View Pricing Plans

Pricing varies depending on number of employees/user accounts and activated modules within the software.

eSchedule features

Customizable Reporting

API (167 other apps)
Accounting Integration (98 other apps)
Activity Dashboard (162 other apps)
Activity Tracking (100 other apps)
Automatic Notifications (123 other apps)
Billing & Invoicing (142 other apps)
Calendar Management (104 other apps)
Customer Database (93 other apps)
Data Import/Export (110 other apps)
Document Management (96 other apps)
Electronic Payments (113 other apps)
Inventory Management (131 other apps)
Inventory Tracking (103 other apps)
Invoice Management (131 other apps)
Quote Management (88 other apps)
Reminders (103 other apps)
Reporting & Statistics (196 other apps)
Search Functionality (108 other apps)
Third Party Integration (126 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for eSchedule

Key features of eSchedule

  • Absentee & late report
  • Add custom notes
  • AutoScheduler
  • Certification expirations
  • Certifications management
  • Class sign-up via events calendar
  • Create custom fields
  • Create custom groups
  • Create custom “training paths”
  • Create training classes and add instructors
  • Custom file export to all payroll providers incl. QuickBooks
  • Custom reports
  • Custom schedule filters/views
  • Customized schedule templates
  • Dashboard
  • Detailed user profiles
  • Driver’s license expiration report
  • E-mail and text message alerts/notifications
  • Email and text messaging
  • Employee certification
  • Fleet management
  • Flexible shift sign-on / sign-off rules
  • Instructor management
  • Keep track of hours worked/volunteered
  • Manage sick calls
  • Member database
  • Multi-shift scheduling
  • Multiple schedule views
  • Multiple shift bid options
  • Multiple standard reports
  • Online trading
  • Optional biometric (finger scan) hardware
  • Overtime projection report
  • PTO/vacation requests
  • Punch in and out
  • Real-time export to Google Calendar, Outlook, iCal
  • Real-time open shift tracking
  • Rotation scheduling
  • SOG / protocol control
  • Scan/upload and store certification cards
  • Schedule change audit log
  • Scheduling
  • Set custom time rules
  • Shift management
  • Shift trade/swap
  • Split shifts
  • Staff leasing and contract employees
  • Time clock module
  • Track progress toward recertification
  • User access based on permissions
  • Vehicle damage tracking
  • Vehicle maintenance
  • Vehicle repair
  • View qualifications
  • View shift rotations/recurrences
  • Weekly status e-mails
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Benefits

eSchedule helps agencies be more efficient in scheduling, time and labor management, training and personnel inventory with features that help organize the whole department.

The scheduling system comes with a complete suite of modules that allow organizations to streamline a variety of daily operations.

eSchedule's time clock can handle custom time calculations and the scheduling of any type of rotations or recurring shifts.

Improve shift coverage rates and reduce gaps or holes by allowing individuals to pick-up open shifts, as well as swap/trade shifts online, anytime they wish.

With eSchedule, organizations have the ability to customize the solution to meet their exact needs, especially with the time clock and time calculation features.