eSchedule Reviews

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign...

Read more

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable. One advantage of eSchedule is the software doesn't give admins a ton of options to select for setup - which can get overwhelming. Instead, we tell them what we need to do and they help make it happen.

The look/feel is a bit dated. Also, certain aspects like leave balance tracking are pretty basic with no true audit capability.

Time cards are easier then the manual way we did it before the software.

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

Schedule is easily customized to the organization, time-clock is easy to use, timecards are easy to manage.

The UI remains outdated in some areas; the events calendar cannot be synced with an external calendar.

Being able to set recurring shifts is extremely beneficial. There hasn't been anything our agency has needed that eSchedule hasn't been able to make happen.

If I need to make a change to the format of the schedule, I have to request support. Some of these changes may be a "title" or complete layout change, which we recently did. I will say, however, that the representative from eSchedule stayed in constant contact and "blocked" her schedule for additional time, so we could communicate easily and I felt I was the primary focus during that time.

The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users.

We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Sometime difficult to reach certain individuals inside the company directory for direct questions.

Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

Online time clock and online schedule is what our agency was looking for

The least favorite thing so far would be no mobile app.

In mid to late 2014, our organization began looking for an EMS scheduling software which could perform multiple functions to replace the antiquated methods we were using at that time. We wanted to have online scheduling, timesheet /payroll functionality, an employee records data base and ease of mass communication with staff via text, email and messaging. We found all of this with eSchedule. Within eSchedule, we have been able to have the aforementioned functionality and additionally we have added functions such as daily check lists, incident reporting, education calendars and tracking, vehicle maintenance and tracking, and libraries of important documents that staff can access remotely.

For the most part, there has not been much that we have wanted to implement or develop with our personalized program that the eSchedule staff has not come through for us. Any issues which we have experienced, were quicky resolved and any requests have been promptly addressed. With the addition of the mobile application, we will be even more pleased with this software.

I like the ease of totaling hours for payroll and how responsive they are to meeting our ever-changing needs. I love the multiple reports you are able to run.

On the weekly spreadsheet, I wish you could jump to different weeks easier than using the back arrow. For instance, if I want to look at a week from back in 2021, I have to hit the back button 50+ times where if there was a filter button or a calendar to choose the exact week would speed up that search.I also wish the calendar could update with actual hours when someone take a partial day off. For instance, if [sensitive content hidden] is on the schedule for 24 hours and he submits comp time to take 4 hours off in the middle of the day, once it gets approved, the calendar keeps him on for the other 20 hours and moves him to the PTO section for those 4 hours.

Prior to incorporating this software at my police department, I was using excel spreadsheets to schedule my employees shifts and training, and keeping track of PTO with paper and pen. It was such a time consuming and antiquated process. eSchedule has brought us into the 21st century and has made my job so much easier. My employees love how easy it is to use for submitting time off requests or requesting tour swaps, and how their time cards automatically update their PTO balances in real time. We are now in the process of incorporating the gross payroll report module which is going to make my Chief's job much easier now too. Another excellent feature is how eSchedule is so customizable to suit our specific needs.

I cant really think of any Cons! Of course there is always the learning curve in the beginning when implementing any kind of change, but it was not too bad at all. At this time, there is not a mobile app to download, but I believe one is in the works. However, my employees can still utilize eSchedule on their phones via a web browser. Once the app is introduced, it will be much better.

1. Availability and tracking of availability submission. 2. Log File by User/Date-Time is excellent 3. Uploading PDF of certifications is something we're just starting to use but is excellent. 4. Time clock exceptions are very easy to navigate 5. Emailing membership has gotten extremely user-friendly. 6. Mobile enhancements have made on the go management much easier. An App would be great though.

1. When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent. Conversely, if you mark them absent, it won't let you fully remove them from the shift. 2. There are no user generated reports. Example- How often are crews clocking out late? Need something more robust than just going back to the old records, exporting, and massaging...

Read more

Cody - Thanks for the review! As you know, we're always adding new features. We will take all of your input/ideas and incorporate them into future upgrades. Thank you.

Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it!

I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet!

Thank you, Jeanne! :)

We utilize EMS eSchedule as our main human resource database, as you can see it has various functions from Schedules, Time Management, Training, Assigning Equipment, Tracking PTO, Sick Time, Event/Training Attendance, Certification Management/Maintenance.

CON's aren't deal breakers perhaps more of a versions used, for instance: we've been with EMS eSchedule for quite some time, recently we deployed the EMS eSchedule Platform for another agency, in doing so we've notice new features that aren't currently available in the later version. Perhaps the ability to track wages (Can currently by adding a user defined field), and incorporating a change log that track the hourly wage, when was last updated could be added to the future plan.

Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money!

My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with.

Ease of use, quick response of support staff.

Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable..

Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you.

The simplicity of the system makes it easy for the users.

I am very happy with the product and service that I have received. Anytime I have had a concern about pulling data from a new prospective, the eSchedule team is very responsive and solution focused!

This software allows for employees to make comments on their time clock every time they clock in which allows for our company to track additional information needed for other reporting purposes.Recent updates on the payroll side of this software allows for more detail to be put into the system and allows me to run a full payroll from the system.

The reporting features are not always easy to use. I would like to see the availability of more detailed reports for employee payroll reports.

I like the many features eSchedule has to offer.

Don’t really have any negative comments. Any issues or concerns we have had with the software, eSchedule has worked quickly to resolve.

Donnie - Thank you very much for providing this review and feedback!

The modular aspect! The time clock is a very valuable feature. My staff loves the cloud based system. I have never had product support on any program that has been as responsive as this company's staff has been, they have replied to me within the hour 99% of the time I have called with a question. I also love the weekly open shift reminder to all staff members.

I wish it would have a shift reminder component to remind staff of upcoming shifts. When people logged on for the first time there is a another product with a very similar log on that routed people to an obscure site, this caught about 25% of our staff asking what did I just get everyone into? Maybe allow individuals to set their view up as they like midnight to midnight or 6a to 6a because I can't make everyone happy.

Donald, thanks for taking the time to write this review. Greatly appreciated. As we discussed, it sounds like some of your members were using an incorrect URL which brought them to a different website. Once they used the correct URL, all was well! For the shift reminder suggestion, we recommend using the iCal calendar sync feature. If there is anything else we can do for you at anytime, please let us know.

Easy to use for all access levels, payroll side is a breeze for administrators.

No real dislikes, would like to be able to send out find coverage alerts from the calendar, but we make it work just fine.

Thanks for taking time to give us this great feedback. We're so pleased that you're enjoying your experience with us!

By far the biggest pro for EMS eSchedule is the costumer service!! No matter how many times I have called or emailed they always treat you like a valued costumer and fix any issue that may arise, or find options for features that you are looking for. We are always switching things up and they have always kept up with our demands. It is easy for the employees to clock in and out and keep an eye on their schedules. Can pull multiple reports from the program. definitely getting your money's worth plus more.

Missing a few convenient features, shift give-a-ways for crews, crews cant put up their shift for others to see. Unable to see at a glance who made changes to a shift, and the progression of the shift to what it is real time, on the administration side.

Scott ¿ Thank you for the insight and great feedback! We are working on a trade/drop board feature which has been a highly requested feature. As always, there are many new features coming soon as well as an entirely new look & feel to the scheduling section. Stay tuned!

payroll rpt export of timefile to our payroll software is easy to track and compile. With growth/mergers, the eschedule programming team has been an amazing asset in the transition process to import new employees, create new shifts, create new depts, and all other needed functions in a timely manner. They always make themselves available and go beyond the call of duty. They always make us feel that we are the most important customer.

i have not experienced any cons or heard from staff of any significant issues.

eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

The first thing is that it keeps all of our department documents and vehicle information in one place. It so nice to be able to go to one location and see everything you need. At one point we had several different programs to do what this one product does.

We need to have an App. I have saved the sign on screen to all toughbooks but we still would like a app . The only other change I would make would be to give some flexibility to admins to change some of the things that we have to call you all for. It would free up time and resources for you all and less headaches. Not enough storage space for all the PDF docs.