eSchedule Reviews

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign...

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Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Sometime difficult to reach certain individuals inside the company directory for direct questions.

Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

Time cards are easier then the manual way we did it before the software.

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

A few features I would like to see are not currently available.

It goes well beyond basic scheduling and timekeeping, allowing us to accommodate an every-growing list of requirements. The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it. Most things the software can do already and it's a matter of choosing the best way. By finding ways to work within the existing features, they keep the software cleaner than others by not having an overwhelming set of options and preferences to navigate through - and the personal service from people that understand what we're doing out here is extremely helpful and rare these days. When there's a custom change required, the pricing and turnaround is reasonable and accurate.

While I really like eSchedule all around, I notice there are things we do with it every day that require more clicks and navigation than they should. Those extra little steps, even though they only take a second each, add up. It "feels" like user interface could be updated to be a little more slick, both visually and functionally, to catch up to what we've come to expect from tech companies and make things a bit more intuitive and reduce extra clicks and navigation. The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

1. Availability and tracking of availability submission. 2. Log File by User/Date-Time is excellent 3. Uploading PDF of certifications is something we're just starting to use but is excellent. 4. Time clock exceptions are very easy to navigate 5. Emailing membership has gotten extremely user-friendly. 6. Mobile enhancements have made on the go management much easier. An App would be great though.

1. When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent. Conversely, if you mark them absent, it won't let you fully remove them from the shift. 2. There are no user generated reports. Example- How often are crews clocking out late? Need something more robust than just going back to the old records, exporting, and massaging...

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Cody - Thanks for the review! As you know, we're always adding new features. We will take all of your input/ideas and incorporate them into future upgrades. Thank you.

Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it!

I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet!

Thank you, Jeanne! :)

Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money!

My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with.

Ease of use, quick response of support staff.

Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable..

Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you.

I like the many features eSchedule has to offer.

Don’t really have any negative comments. Any issues or concerns we have had with the software, eSchedule has worked quickly to resolve.

Donnie - Thank you very much for providing this review and feedback!

The modular aspect! The time clock is a very valuable feature. My staff loves the cloud based system. I have never had product support on any program that has been as responsive as this company's staff has been, they have replied to me within the hour 99% of the time I have called with a question. I also love the weekly open shift reminder to all staff members.

I wish it would have a shift reminder component to remind staff of upcoming shifts. When people logged on for the first time there is a another product with a very similar log on that routed people to an obscure site, this caught about 25% of our staff asking what did I just get everyone into? Maybe allow individuals to set their view up as they like midnight to midnight or 6a to 6a because I can't make everyone happy.

Donald, thanks for taking the time to write this review. Greatly appreciated. As we discussed, it sounds like some of your members were using an incorrect URL which brought them to a different website. Once they used the correct URL, all was well! For the shift reminder suggestion, we recommend using the iCal calendar sync feature. If there is anything else we can do for you at anytime, please let us know.

By far the biggest pro for EMS eSchedule is the costumer service!! No matter how many times I have called or emailed they always treat you like a valued costumer and fix any issue that may arise, or find options for features that you are looking for. We are always switching things up and they have always kept up with our demands. It is easy for the employees to clock in and out and keep an eye on their schedules. Can pull multiple reports from the program. definitely getting your money's worth plus more.

Missing a few convenient features, shift give-a-ways for crews, crews cant put up their shift for others to see. Unable to see at a glance who made changes to a shift, and the progression of the shift to what it is real time, on the administration side.

Scott ¿ Thank you for the insight and great feedback! We are working on a trade/drop board feature which has been a highly requested feature. As always, there are many new features coming soon as well as an entirely new look & feel to the scheduling section. Stay tuned!

The first thing is that it keeps all of our department documents and vehicle information in one place. It so nice to be able to go to one location and see everything you need. At one point we had several different programs to do what this one product does.

We need to have an App. I have saved the sign on screen to all toughbooks but we still would like a app . The only other change I would make would be to give some flexibility to admins to change some of the things that we have to call you all for. It would free up time and resources for you all and less headaches. Not enough storage space for all the PDF docs.

Ease and user friendly, the system works well and is easy to maintain and overall use.

Biggest problem I have is not being able to manipulate the the system to match our needs without having to call the support center and have them adjust it. Giving the administrator the ability to customize and change more of the software would be amazing.

Employees and Watch Commanders along with others who have scheduling responsibilities enjoy the ability to interact through the software to insure proper staffing levels. Last minute shift swaps and changes are easily conducted directly between the involved members guaranteeing no unexpected vacancies.

I understand the eSchedule team is working toward additional customization of the program that will enhance the user interface and allow for shift colors to be displayed.

This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll. I cannot say enough of how this has saved us time and money in our new operation.

There are none in my opinion! It is a easy to use.

Dan: Thanks for the 5-star review! We are thrilled that you're so happy with our software and that it's making such a positive difference for you.

Makes our payroll process a breeze. Scheduling is simplified and open slots can be filled quickly through the bid process. Allows quick and easy dissemination of information and allows us to upload a full library of our documents and standing orders.

No cons were added to this review

Mike ¿ We're so glad you're happy with eSchedule. Thank you for being a long-time customer and supporter!

The ease of adding employees to the system, credentialing and setting up schedules.

The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity.

- Customer service is the best I've ever encountered - The product is very versatile and can be customized to fit specific business rules - The end-user experience is very smooth - Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of

As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software.

I honestly love the ease of use.

I have not ran across a con i couldn't have fixed for my needs.

Integrating into our agency was very simple. The staff at eSchedule are very knowledgeable about their product and explain things thoroughly.

The least thing I like about eSchedule is not having an app for my phone.

Thanks, Molly! We have plans to create an 'app' in the near future. In the meantime, eSchedule is mobile friendly and can be accessed from any mobile device.

Easy to use for all access levels, payroll side is a breeze for administrators.

No real dislikes, would like to be able to send out find coverage alerts from the calendar, but we make it work just fine.

Thanks for taking time to give us this great feedback. We're so pleased that you're enjoying your experience with us!

Ease of scheduling and payroll. Users info is great also.

Nothing it is a good product. I am not sure what else you are looking for

Functionality and ease of use. Ability to log in from multiple places.

Mobile version is pretty limited. Have to select full version when logging in from iPhone.