Gingr Reviews - Pros & Cons, Ratings & more

DaySmart Pet

Kennel Link

Goldie

PetExec

Kennel Connection

Pawfinity

Made by pet lovers, for pet lovers. Gingr is the top pet-care software. Features include: Pet Parent Mobile App + Portal, Multi-Location Functionality, Online Bookings, Automated Reminders, Marketing Campaigns, Pet Report Cards, Staff Scheduling, In-Depth Reporting.

Gingr

Android

Web-based

Windows

iPad

iPhone

The reporting is terrible, the customer support is terrible, and it doesn't integrate with Quickbooks. You can't talk to anybody.

Company Owner

All of the reports are useful. And I love that you can customize it to what fits your business.

President

GINGR has made owning and operating our business a pleasure. The GINGR folks are always available and responsive to our questions and needs WITHOUT charging for the customer support, kudos.

Owner

I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information.

Our favorite part of Gingr is the ease of use along with outstanding customer service. We switched software after 8 years in business and a customer base of over 6000.

But if you want a sleek, full-featured offering with new features and well thought out execution coupled with terrific support, then you will want to try Gingr. It is hands down the best I've seen.

I have been using the software over the last few months and it has been fantastic. The ease of use for our staff and our customers makes service delivery seamless from check-in to check-out.

Having retired from the IT industry, I appreciate the customer service and quick releases. We are very pleased with GINGR and look forward to a long relationship built on mutual benefit.

owner

I love how all the services are integrated together for ease of use.

General Manager

Easy to use which makes it very user friendly. Organized and detailed, you can tell the quality of work that went into this software.

Game Developer

Several components of this curriculum deserve appreciation. Excellent for keeping track of clients' schedules, money, and inventory at a daycare or grooming business.

Groomer

It is very good for the daycare aspect of the pet business. Being able to have the customers fill out everything on their side is easy so they can do it from home.

Receptionist

Rapid response for chat support, accessable anywhere, user friendly for both clients and users, and so many other new and exciting features.

The best investment for my new and growing business.

It has a lot of features and I love how customizable everything is. There are a lot of details put into this software.

It’s very confusing with the payment side of things.

Veterinary technician

So many good thing to say about this program. So easy to keep track of grooming and daycare reservations, payments, inventory, etc.

Cannot due this from an iphone or iPad, get your laptop or desktop back out. Hours of data input and we decided as a team, not friendly and cut losses.

PocketSuite

Vonigo

It paid off to take my time setting up the software's preferences. The customer service response time is quite good. Everyone who has worked with me or purchased from me has been delighted.

My opinion using Gingr

We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough. 

Couldn’t run our business without it

Like the software very much hate the lack of customer service.

Laura,

We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call.

In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running. 

Please let me know if you have any concerns moving forward.

Michelle Ober
Director of Operations



I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.

Long Time User - I Highly Reccomend!!

Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use. 

Booking with ease 

Overall the software is easy to use, customer friendly, and not that expensive. Out of other comparable software we feel that this one has more functionality and more customization options.

Great Appointment Scheduling Software

I’m beyond disappointed and frustrated.

Don’t do it

Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally.

1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company.

Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff.  This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come.

Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact.

Our private FB group is open to positive & constructive contributions for fellow Gingr users.

great experience.

I thought it was a fantastic program, however the setup should have been simpler. I appreciate the flexibility and adaptability. The staff's disinterest really put me off. When you've paid your dues, the relationship is over.

The Benefits and Drawbacks of Gingr

We've been using Gingr for so long that it's practically become an extension of ourselves. The live chat service has simplified both the initial installation and subsequent use.

A mix of joy and frustration with Gingr

The ability to log in from any location is crucial for me. The program is extremely comprehensive, offering numerous configuration possibilities.

Complete pet care management system

Worth the value! 

I love how I can keep a good eye on everything that's happening within our facility from wherever I am. With the tools in Gingr we've restructured our daycare rates and packages and have seen an overall increase of 25% in daycare revenues. It's a tighter system than the one we had before, and revenues don't fall through the cracks as with the old system. It's so easy to customize in so many ways. The manner in which they strive to add additional features and make existing ones even more usable continues to impress me. Built in communication tools are everywhere so that all the information is readily available for whoever needs access to it. It's state of the art and they strive to keep it so.

An EXCELLENT Decision - Gingr Continue to Impress Me!

Fantastic system is great to work with easy to search, everything's in front of you I love how you can put employee notes I love how we can put incident reports I love how we can upload pictures I think your is system is awesome overall I give it a big fat 10 hands down the best if I could give you better than a 10 I would please work on the tips.

Searching for clients,  tip report

Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.

It has given us the extra time needed to  run the office more efficiently

Saved time and money immediately!  Their customer service is outstanding! We absolutely LOVE Gingr!

We can not say enough good things about Gingr! Best. Decision. Ever.!!!

Originally we were a pen-and-paper business, and we were doing well. With Gingr we are able to do even better. I was surprised at how much more information we have about our clients, our business and so forth.  The entire business is much more precise- we can set more accurate goals, predict more accurately our future revenue, and take reservations much further in advance. With online registration and a unified, simple way of receiving information we have been able to be more agile as well- capturing business from out-of-town clients that other daycares in the area have to pass up because they have no system of getting owners to sign agreements while they live in other states, etc. Gingr won't make or break your business, but it does make running a doggy daycare much easier, and gives you a wide suite of tools to use in order to make that happen.

Wonderful Custom Software For Our Insdustry

I have been doing my scheduling and invoicing the same way for 15 years.  To say the least it was cumbersome and hard to teach.  I used Kennel Connection ONLY for scheduling and then I used QuickBooks for invoicing.  It was a lot of work and if you weren't careful you could easily make mistakes and have missed revenue.  I was constantly double and triple checking EVERYTHING everyday and sometimes several times a day!

I went back and forth on changing to Gingr.  First, I would say I was going to do it and then I would change my mind.  Why break what is already working??  One day I just finally thought, it's time.  I contacted Gingr and signed up.  My onboarding person was Rep.  I had about a week of watching videos about Gingr before our first call and I could tell this process was going to be daunting.  In a previous life, I built databases and one database I built was for inventory control for chemical plant that moved millions of pounds of product daily.  So, Gingr should be a breeze...LOL.  Gingr is a breeze if you put the work in!!  If you are not committed to HOURS upon HOURS of work  then I think you would not get the same satisfaction that I got from working within this product.  Once I began to understand Gingr, I was addicted to getting everything perfect.  Rep was wonderful and very helpful.  I was so happy he was my onboarding specialist and will miss our weekly phone chats.  We have been live for 1 week and it's the best decision I have made in years!



Great Product.

I am co-owner of K9 Loft, a multi-location daycare, boarding, grooming and pet supply business in Los Angeles. I also handle the IT for K9 Loft.  When it comes to POS software for this industry, I've tried it all and this is my takeaway:

If you want to be stuck in the 90's and take your chances with a legacy product, there are dozens of options. But if you want a sleek, full-featured offering with new features and well thought out execution coupled with terrific support, then you will want to try Gingr.

It is hands down the best I've seen. It resides in the cloud and therefore handles multiple locations with ease and provides us with assurance that our data is safe as opposed to spinning on a solitary hard drive at each location.  I've had hard drives fail in the past. Even with backups, it is not a fun experience to restore and get back up and running. Gingr takes that potential risk away for good!

Have you been to the Apple store? Do you want to offer your customers that type of experience? Gingr will allow you to do just that - have your staff check customers in and out with a tablet or iPod touch and get them away from behind the registers and engaging with your customers. Or, if you want, use a desktop/laptop. Both options work beautifully.

Other great features include integrated credit card processing, PCI compliant credit card storage and tokenization, emailed receipts, customer signatures on a tablet or iPod touch, no more paper receipts (unless you want that!). If you're a business owner, you know how important these things are and how they can make your day to day operations so much smoother.

For the busy grooming shop that is constantly on the phone calling customers to let them know their pet is ready for pick up, Gingr offers text/email notifications to customers with a simple click. No more missed phone calls or full customer voicemails.

Gingr also does the basics extremely well: grooming commission reports and many more, daycare package tracking, holiday rates, boarding black out dates, reorder reports for inventory, incident reports, feeding/medication logs, vaccination logs, specialized rates for customers, deposit tracking, and so much more.

I realize this is a long review, but I write this because I know what it's like to struggle with the current software offerings and am so happy I found Gingr.  Maybe you will read this, try out Gingr, and it will be the beginning of a new start to your business.

Pleasure To Use, Full of Features and Future Proof

it has saved us a lot of time and anguish over our old legacy database software.  

We transitioned a large business to Gingr this year, and their support team was superb. 

My overall experience with Gingr and their customer service team has been great!

We have the software on every computer and iPad in our facility. Our staff logs-in whenever they use it (from wherever they are) to: check-in dogs, take notes during the day along with pictures which are automatically sent to the owner as report cards upon check-out, track feeding and medication, addition internal notes, etc.  Because our staff logs in, any notes, reports, pictures that are input are stamped with who made the entry along with date and time.  This is a powerful program but does get easier to use once you work with it a while.  As I mentioned earlier, this is an extremely comprehensive package so there's a lot to learn and it does take some time.

The customer support is excellent.  I was originally concerned the the support was online, but that has proven to not be a problem.  I get timely responses and everyone I've worked with is very knowledgeable.  Now that we've been operational for a month, we don't need the support as often, but we know it's always there.

The majority of our clients book online and purchase packages online.  

Excellent software to run a dog daycare and boarding facility

We are a small boarding boutique that offers boarding, daycare and minimal grooming.  I went from keeping track of everything on a written calendar to Gingr.  We try to offer our clients the best of everything and when it came to Gingr we knew it was an investment we would see a return on.  Our clients love how simple, clean and accessible the software is.  They are instantly impressed with our "mom and pop" business when we send them their registration email and link to Gingr.  It has streamlined everything and we couldn't be happier.  Past all the glitz and glamour, Gingr's support team has been nothing but amazing!  We signed up with them when they were really starting to explode as a company.  Well, my business was doing the same so it was very easy to take a step back, be patient and allow them to do what they do best, just like our clients did for us!  We can't say enough great things about this program and what it has done for us.  It just took us to the next level and that's what we wanted for our clients.  Now I spend less time in the office and more time with the dogs, which is why we are all here isn't it? We love Gingr! 

The best of the best! 

Ease of use
Website integration
Registration and reservation 
Credit card intergration
;

Excellent interal customer service. The interaction online has improved our bottom line.

Clarity and ease at which a new hire can begin to understand Gingr is rough. Overall, I would give Gingr 3/5 stars which is being generous.

Gingr Review

Thanks for your review Kieren.

Please note that you CAN customize all email and SMS templates. Please let our support team know how to best help you with that.

Definitely check out our custom ICONS, which really help track those 'smaller' aspects of pet care, also Gingr's easy to use feeding- and medication- reports, as well as the custom notes functions!

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