Kennel Booker Pricing, Features, Reviews & Comparison of Alternatives

Kennel Booker

Mobile & cloud kennel management & online booking software

4.81/5 (36 reviews)

Kennel Booker overview

What is Kennel Booker?

Kennel Booker is a mobile-friendly, cloud-based kennel management and reservations software designed for kennels, catteries, pet daycare, grooming and pet-sitting businesses which offers online payments, one click check-ins, email and SMS reminders, centralized customer and pet records, reporting tools, and more. As a cloud-based solution, Kennel Booker gives users the flexibility to manage their kennels anytime, anywhere, via any internet-enabled device, including smartphones and tablets.

Kennel Booker allows users to manage their kennel’s services and bookings all from one system. The central dashboard provides users with a 360º overview of any bookings or booking requests, as well as their current occupancy. Online requests and automated email and SMS messages help to streamline kennel management, allowing customers to request appointments online at any time, and receive booking confirmations and reminders automatically. Kennel Booker integrates with Stripe so that businesses can accept secure online payments from customers.

Kennel Booker securely stores all customer and pet records, giving users centralized access to all the information they need about customers and their pets. Users can also record vaccination, dietary, and medical information, which helps kennel staff manage pet dietary requirements and stay up-to-date with pet vaccinations with automated expired vaccination alerts. Kennel Booker enables users to create and send quick email postcards, with pictures, to show customers how their pet is getting on while they are away. Reporting tools help give users actionable insight into key metrics to understand kennel performance.
www.kennelbooker.com

Pricing

Starting from
$34.99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia

Supported languages

English
Kennel Booker screenshot: The central dashboard gives users a 360° overview of their current occupancy, and of new bookings entered by staff or requested by customers online from their mobile deviceCreating a KennelBooker AccountKennel Booker screenshot: Using the daily overview screen, users are provided with a one-page view of the customers checking in and checking out, current occupants, and any special feeding and medication requests for the dayKennel Booker screenshot: The booking form is optimized for use on smartphones and tablets, and allows users to create a booking, add additional charges/services, select customers, and set their pricingKennel Booker screenshot: Find all past, present, and future boarding, daycare and grooming bookings all from a single search screen, filter bookings by status, and check in, check out, cancel, and confirm bookings Kennel Booker screenshot: View customer details, names, addresses, contact details and pet names from one simple list screenKennel Booker screenshot: View all the important details about a booking from the details screen, including whether vaccines have been checked for the booking, or if the price has been charged, as well as any additional services/charges the customers has signed up for

Kennel Booker reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.7
  4.9
Andy Fisher

Easy to use, but very powerful.

Used daily for less than 6 months
Reviewed 2018-03-05
Review Source: Capterra

It makes running my cattery so much easier. I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!

Pros
KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration. One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristen Kadis

Kennel Booker Review

Used daily for 1-2 years
Reviewed 2018-10-23
Review Source: Capterra

Great!

Pros
It is easy to use and easy for clients to understand.

Cons
Would like it if a booking reminder could be sent via email - I don’t want to establish a text relationship with my clients and that is currently the only option. Since confirmations show my email I don’t understand why that isn’t an option. I would also like it if there was a way for my clients to see their booking - perhaps by setting up a kennel booker account?

Response from Shanree Solutions


Hi Kristen,

Thanks for the review,

There is a online booking portal that you can add to your website, once set up your customers can log into their accounts, view and edit their data as well as their pets information. They can also add bookings request, sign digital booking waivers, upload pictures of their pets and upload scans of vaccination documents.

You can find all of the settings to set up the booking tool here https://www.kennelbooker.com/kennels/settings_onlinetool.aspx as well as the code you need to add to your website.

At the moment reminders are sent via sms, the open rate of emails is around 40% on average (and are much lower for reminder based emails) where as SMS open rates are nearly 100%. Additionally our rate of reported spam is incredibly low, and our email delivery rate is nearly 100%. We will be looking at sending emails for reminders though a different provider in the future as to not affect the delivery rate of mission critical emails!

Stephen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good support to change the program for your needs

Used weekly for 6-12 months
Reviewed 2018-10-23
Review Source: Capterra

Pros
Good support group to work with to get the software set up the way you operate your business

Cons
Basic reporting is good, but in depth data hard to get. Not good for accrual based accounting.

Response from Shanree Solutions


Hi - thanks for the review and feedback, We do allow kennels to export their booking data into excel of more in depth analysis. Also we can add custom reports into the software if there is a specific way you wish to view your booking data.

We are working on integrations for both Quickbooks and Xero accountancy software packages - which are better suited to handling the complexities of actual based accounting.

Thanks
Stephen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nicole Herzog

Easy to use all around

Used daily for 1-2 years
Reviewed 2018-10-30
Review Source: Capterra

Kennel Booker makes doing business easy.

Pros
We were growing faster than I could keep track of all my pet vaccines and client information. Kennel Booker was a perfect solution for us. Now it is easy to keep track of all our pet and client information and Kennel Booker alerts me when vaccines are out of date. One less thing to look up when booking return clients. I can schedule for my specific site, runs, and services, sending tailored confirmation emails for all. The support we got when setting up for our site was wonderful. They were super attentive and helpful, walking us through each question we had, even adding new features that addressed specific things we wanted!

Cons
The only thing I wish I could do on Kennel Booker is to sort my financial/payment information by payment date, rather than just by booking/stay date. Lots of our clients split payments between drop-off and pick-up. When they are in the same month, its not a big deal, but when it crosses two months, my financial data is off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shana Martin

Purrfect for cat hotels!

Used daily for less than 6 months
Reviewed 2019-05-21
Review Source: Capterra

We noticed that a cat hotel in Southern California was using KB. After having had many demos from competitors that did not impress me because their solutions offered way too much for what we needed, even as we expand, we selected Kennel Booker. We made the absolute right decision. Despite being voluminous information on virtually everything on KB, I tend to take the lazy route sometimes and inquite via Chat. Stephen is highly responsive, informtive, and gracious never missing a beat. He has accommodated suggestions we've had on improving the customer experience which speaks volumes about Kennel Booker's desire to help its customers succeed.

Pros
Very user-friendly, intuitive system. I really like that KB is designed for maximum efficiency while not compromising efficacy. I also really like that I'm not paying 3x as much to use a program that I'm using only 30% of features / functionality - which is a waste. I am used to working with CRM software that has so many features and functionality that go unused. However, what I like the most is that we receive excellent customer service from Kennel Booker. That really makes all the difference in any industry, particularly for small business owners.

Cons
The only downside for us is that we cannot accept Discover payments for customers here in the US. This may be a Stripe issue not a KB issue as I know KB accepts Discover in other countries and Stripe has that option so it may just be that we are in the US. So far none of our customers have complained so not at all fatal. We just have not been able to figure out the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kennel Booker pricing

Starting from
$34.99/month
Pricing options
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

Poodle Package: $34.99/month or $384.89/year for up to 10 runs/rooms and 10 daycare spaces.
Beagle Package: $45.99/month or $505.89/year for up to up to 30 runs/rooms and 30 daycare spaces.
Husky Package: $67.99/month or $747.89/year for up to 100 runs and unlimited daycare spaces.

Contact Kennel Booker for custom pricing for kennels with over 100 runs.

Kennel Booker features

Activity Dashboard
Automatic Notifications
Invoice Management
Reporting & Statistics
Search Functionality

API (179 other apps)
Accounting Integration (103 other apps)
Activity Tracking (102 other apps)
Billing & Invoicing (150 other apps)
Calendar Management (109 other apps)
Customer Database (101 other apps)
Customizable Reporting (123 other apps)
Data Import/Export (120 other apps)
Document Management (105 other apps)
Electronic Payments (120 other apps)
Inventory Management (140 other apps)
Inventory Tracking (108 other apps)
Quote Management (91 other apps)
Reminders (107 other apps)
Third Party Integration (142 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Categories

Videos and tutorials

Additional information for Kennel Booker

Key features of Kennel Booker

  • Photo management
  • Pet birthday tracking
  • Veterinarian list maintenance
  • Pet grooming
  • Facility management
  • Real-time online appointment booking
  • Appointment scheduling
  • Appointment reminders
  • Mobile grooming
  • Recurring appointments
  • Services list
  • Pet postcard emails
  • One click check-in
  • Vaccination information
  • Dietary & medical info
  • Action management
  • Automatic notifications
  • Configuration management
  • Email confirmations
  • Employee management
  • Invoice management
  • Multi-location
  • Full or partial online payments
  • Customer & pet records
  • Search functionality
  • Status tracking
  • Website integration
  • Daily overview screen
  • Real-time availability
  • eReceipts
  • Email & SMS reminders
  • Tags
  • Task management
  • Booking management
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Benefits

Kennel Booker offers a mobile-friendly solution, allowing employees to manage their kennel and service bookings while away from the office on any smartphone or tablet.

Streamline administration tasks with automated email and SMS booking confirmations and appointment reminders, and ensure customers don’t forget about appointments.

Kennel Booker partners with Stripe, enabling businesses to accept secure online payments for appointments and services.

Multi-location support enables businesses to manage multi-unit and franchise locations all from the one Kennel Booker platform.

Kennel Booker supports high-level data security, backing up all data automatically and securing it several times a day with bank-level encryption.