Kitomba Pricing, Features, Reviews & Comparison of Alternatives

Kitomba

Salon and Spa Software. Making you more successful.

4.45/5 (64 reviews)

Kitomba overview

What is Kitomba?

Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.

Packed with powerful features like :

Appointments, automatic reminders and online booking

Client management

Comprehensive reporting and business tracking

Unique benchmarking tool to compare your business within the industry

Point-of-sale, vouchers and cencessions

Stock management

Marketing and automated client messaging

Staff management, wages and commissions

Business and staff targets to measure success and motivate your team

Personalised score board and daily appointment list for staff

Security to control access to settings, reports and features

Online access and daily data back-ups

Free, industry-leading phone, web and email support

Ongoing training
www.kitomba.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Australia, United Kingdom

Supported languages

English
Kitomba screenshot: With a range of message templates, users can email and SMS their clients automatically and remind them of their appointment

Kitomba reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.2
  4.3
  4.5
Carla Thompson

Great All-round Salon/Spa Software

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros
We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons
The cost, however, we are totally happy paying the cost as we receive so many benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Laurie Carter

It's okay

Used daily for 6-12 months
Reviewed 2019-11-06
Review Source: Capterra

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pros
being able to split services over multiple staff through the online booking pin for logging in/out restricted access for certain staff being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name) Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month) tiered pricing/timing

Cons
It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing? K1 should have the ability to bring up pricing for services and put sales through In general seeing pricing should be easier than setting up a quote

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Danielle Crow

Good for small business, but far too basic for big business.

Used daily for 2+ years
Reviewed 2019-08-04
Review Source: Capterra

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros
I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons
Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

Minimize review

Mark Birmingham

Kitomba Reviee

Used daily for free trial
Reviewed 2019-11-08
Review Source: Capterra

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Pros
The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Cons
For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Leigh Jackson

Fantastic Customer support

Used daily for 2+ years
Reviewed 2019-08-04
Review Source: Capterra

Pros
I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for. The customer marketing tools are very good

Cons
Kitomba does not have the ability to create re-occurring bookings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kitomba pricing

Pricing options
Subscription
View Pricing Plans

Kitomba has a variety of packages to suit your salon, spa or clinic.
Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Kitomba features

Customer Database
Customizable Reporting
Electronic Payments
Reminders
Reporting & Statistics

API (170 other apps)
Accounting Integration (100 other apps)
Activity Dashboard (166 other apps)
Activity Tracking (102 other apps)
Automatic Notifications (127 other apps)
Billing & Invoicing (145 other apps)
Calendar Management (107 other apps)
Data Import/Export (116 other apps)
Document Management (99 other apps)
Inventory Management (138 other apps)
Inventory Tracking (107 other apps)
Invoice Management (134 other apps)
Quote Management (91 other apps)
Search Functionality (109 other apps)
Third Party Integration (133 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Kitomba

Key features of Kitomba

  • Booth rental
  • Loyalty program
  • Payroll & commissions
  • Point of sale (POS)
  • Gift card management
  • Appointment reminders
  • Online booking
  • Referral program
  • Room / equipment management
  • Branded website
  • Marketing and automated client messaging
  • Staff management
  • Wages management
  • More than 65 reports
  • Access control & security
  • Data backups
  • Staff performance reports
  • Client records
  • Task management
  • Vouchers and rewards
  • Retail products
  • Scanning
  • Sales and transaction tracking
  • SMS and email loyalty rewards
  • Two-way rebooking reminders
  • Referral thank-yous and personal birthday greetings
  • Email templates
  • Email analytics
  • Stock management
  • Services menu customization
  • Business reports
  • Website integration
  • Facebook appointment booking
  • Benchmarking
  • Visual reports
  • Credit card processing
View All Features

Benefits

Industry focused appointment booking software
Efficient Point-of-Sale
Online Booking
Everyday & Campaign Marketing
Industry leading Reporting
Effective Stock Management
Customisable Loyalty Programme

Exceptional support - Kitomba gives you the all the features you need, along with the unbeatable service and support you want. Our dedicated support team provides unlimited free support so you can get the most out of Kitomba. We’re here to support you and help your business be the best it can be.

We partner with the best (Geo)
Logos:
PayPal
MailChimp
Xero
Oxipay
Payment Express (AU)
EFTPOS (NZ)
Apple
Windows

Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.