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Kitomba Salon and Spa Software Logo

Kitomba Salon and Spa Software

4.4
(73)

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(6)

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Kitomba Salon and Spa Software Pricing, Features, Reviews and Alternatives

Kitomba Salon and Spa Software FAQs

Q. What type of pricing plans does Kitomba Salon and Spa Software offer?

Kitomba Salon and Spa Software has the following pricing plans:
Starting from: $32.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Kitomba Salon and Spa Software?

Kitomba Salon and Spa Software has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Kitomba Salon and Spa Software support?

Kitomba Salon and Spa Software supports the following languages:
English


Q. Does Kitomba Salon and Spa Software offer an API?

No, Kitomba Salon and Spa Software does not have an API available.


Q. What other apps does Kitomba Salon and Spa Software integrate with?

Kitomba Salon and Spa Software integrates with the following applications:
PayPal, Mailchimp, Xero


Q. What level of support does Kitomba Salon and Spa Software offer?

Kitomba Salon and Spa Software offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk

Kitomba Salon and Spa Software product overview

Price starts from

32

Per month

What is Kitomba Salon and Spa Software?

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. A continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Key benefits of using Kitomba Salon and Spa Software

Appointment Book: Book, find and keep track of client appointments with just a few simple clicks. See appointments across your team and get a quick view of the day or week.

Online Booking: Clients increasingly prefer to book online, so give them the flexibility to fill your appointment book, keeping you off the phone to focus on the clients in front of you.

Automated Campaign Marketing: Effortlessly keep in touch with your clients with our Everyday Marketing, where you can set up personalised texts or free emails which are automatically sent to clients. Our integration with MailChimp makes it easy to create and send email campaigns to relevant groups of clients.

Reports: We understand every salon, spa and clinic is different. Kitomba provides a large range of reports for every aspect of your business so you can always see where you’re at.

Digital Client Forms: Go paperless and save time using customisable digital forms. Forms can be completed on any device and they'll be automatically saved to the client card ensuring easy access to the information whenever you need it.

Stock Management: Track stock, create and receive orders and easily work with suppliers.

Staff Management: Organise your team with Timetables and Rotas, where you can specify their availability in your appointment book and easily review and manage staff leave. Motivate your team to achieve results with fully customisable targets, and allow them to track their progress on any device.

Support: Providing exceptional support has always been important to us. That’s why we provide unlimited free phone, email, webchat and online support.

Book a free personalised demo and see how Kitomba Salon and Spa Software can help your business succeed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Knowledge Base
Email/Help Desk

Training options

Webinars
In Person
Live Online
Documentation
Videos

Not sure about Kitomba Salon and Spa Software? Compare it with a popular alternative

Kitomba Salon and Spa Software logo

Kitomba Salon and Spa Software

4.4
(73)

Starting from

32

Per month

Free plan
Free trial
Pricing range

Starting from

30

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Kitomba Salon and Spa Software pricing information

Value for money

3.7

/5

73

Starting from

32

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kitomba Salon and Spa Software features

Functionality

4.2

/5

73

Total features

69

10 categories

Most valued features by users

Reporting & Statistics
Inventory Management
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Mobile Access
Electronic Payments
Customer Database

Functionality contenders

Kitomba Salon and Spa Software users reviews

Overall Rating

4.4

/5

73

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.16/10
Rating distribution

5

4

3

2

1

45

20

3

3

2

Pros
She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful.
The time it frees up it amazing, it offers great reports and a wide range that are extremely useful for any aspect of your business, we love it and wouldnt change it.
Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.
Cons
Dispise kitomba, accounts no response, tech support lack of experience but just keep charging you for a corrupt program.
Still getting clients complaining it’s not working.
Clients unable to leave a review. Cost of text messages is too high.

Overall rating contenders

CT
AvatarImg

Carla T.

Cosmetics, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great All-round Salon/Spa Software

Reviewed 5 years ago

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

LC
AvatarImg

Laurie C.

Fine Art, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

It's okay

Reviewed 4 years ago

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pros

being able to split services over multiple staff through the online booking pin for logging in/out restricted access for certain staff being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name) Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month) tiered pricing/timing

Cons

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having...

DC
AvatarImg

Danielle C.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for small business, but far too basic for big business.

Reviewed 5 years ago

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and...

MB
AvatarImg

Mark B.

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kitomba Reviee

Reviewed 4 years ago

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Pros

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Cons

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

DW
AvatarImg

David W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best product available!!!

Reviewed 3 years ago

Phenomenal is how we would describe our experience with Kitomba. Easy set up, innovative features added regularly, clear reporting and excellent support.

Pros

The ability to monitor not just appointments but key critical business information in stock control, staff hours and KPI’s make this Kitomba number 1. If you couple this with the advanced marketing and integrations and the return on investment disappears. Support is next level, personal and quick.

Cons

I would love to be able to track lead development better, but this does not detract from the overall experience.

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