Kitomba Salon and Spa Software Reviews - Pros & Cons, Ratings & more

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Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. Our continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Kitomba Salon and Spa Software

Web-based

Windows

Salon Support Coordinator

She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful.

Owner

Dispise  kitomba, accounts no response, tech support  lack of experience  but just keep charging you for a corrupt program.

Salon Owner

The time it frees up it amazing, it offers great reports and a wide range that are extremely useful for any aspect of your business, we love it and wouldnt change it.

Manager

Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.

As always amazing support- Help Desk staff are fantastic. Easy to use many different functions.

director

The best part about Kitomba is that its so easy to use. It has more futures than you will use, but its great to know that you have it there encase you ever need it.

Director

I love the features, easy to use and follow and the customer service is amazing.

Business Owner 

The easy use front end for the Therapists, but the powerful tools in behind to help run the business successfully. The remote access was also key,  full access via Kitombaone make life simple.

We love how extensive the system is- we can run reports on every thing we need, plus more. The customer service is great- they always answer our calls or emails very quickly.

The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.

We most love Kitomba for its easy booking options from booking ourselves to clients online booking and changing appointments on their own.

Its ease of access means less downtime for therapists. Great reports which can be easily adapted to personal salon needs.

Owner 

Still getting clients complaining it’s not working.

Clients unable to leave a review. Cost of text messages is too high.

The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes.

Putting appointments into program, sending wrong messages to clients that hadn't made an appointment.

Love the new Kitomba 1 frequent rebook button. Kitomba 1 access for team viewing.

Massage & Beauty Therapist 

I am new to the business ownership world so Im nt sure yet if anything is missing but I highly doubt it.

It’s ok i

Horrible. I can't wait for the contract to be over so I won't be ripped off. 

DO NOT RECOMMEND - OVERPRICED 

Kelly Kitomba 

The customer service is good and the staff try hard to help us but they are only as good as the programming and this is too slow. Business is moving so fast as is our customer's needs. We have to keep up with them otherwise we lose them.

Behind the times

Dispise  kitomba, accounts no response, tech support  lack of experience  but just keep charging you for a corrupt program. E.g.. putting appointments into program, sending wrong messages to clients that hadn't made an appointment. 

Program and tech support ru b8sh

Love it!

In last few months of signing up for Kitomba it's been amazing. I can't really say much about the overall use of functions & availability of what a salon or general business would need but I can see with Tutorials, Step by Step guides, amazing team support no matter how big or small the problem, so much support options "Kitomba University" & tools. As far as I can see & have been shown it has just about everything available in one package deal a business could need. I am new to the business ownership world so Im nt sure yet if anything is missing but I highly doubt it.
I just know from the short time I've been signed up, its the best software program I could have signed up to. 

Beginner Learner

Keeps the salon on track. 

Recent Update

Haven’t really had any issues it wud be good to have onsite training with all my staff. I would like more as a business owner I brought the salon and there is a lot of stuff on there that I feel I am not getting full use out of because of lack of knowledge 

Aesthetic Industry 

love it 

The targets are a great incentive for our staff to focus on and have definitely influenced sales. 

Changed our business for the best

I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy.

Love kitomba

Review for Kitomba 

The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes. 

Easy Kitomba 

For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved. 

Loyal Customer 5+ years 

Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving 

Best salon softwear I’ve used 

We have had kitomba for 5 years. It is easy to use, has all the reports you need and great support.

I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.

Getting Better Every Time

A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty

We have had excellent service from all of your staff.

This platform has been a game changer for our business and support is 2nd to none. 

The customer service has always been fantastic, always happy to guide me through any issues 

I have been using Kitomba for over 6 years  in our business and absolutely love it

Kitomba is a great system to use with great functions and easy to get the hang of. Only downside is the price. 

Kitomba Salon and Spa Software Reviews

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75 reviews