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Macaw
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
With Macaw AMS, you may not need a physical office any more.
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Macaw - 2026 Pricing, Features, Reviews & Alternatives
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Macaw overview
What is Macaw?
Macaw AMS is a cloud-hosted Insurance Agency Management platform that supports end to end functions of Brokers, MGAs & Lloyds Coverholders. Both Retail and Wholesale Broking can be supported with Macaw AMS.
Macaw AMS has an in-built CRM.
It supports New Business and Renewals comprehensively.
Highly complex Rating and Underwriting logic can be embedded.
It supports Claims Intimation and Tracking.
It comes with a detailed Billing and Payables component that caters to Carrier Extracts as well.
The system has built-in Document Management System, Rules and Workflow components, and an engine to report, visualize and analyze operational data.
Integrations are available with OFAC checker, Payment Gateway, eSign, email marketing.
Macaw AMS enables the Customers, Producers as well as Carrier Partners to self serve with the help of the specialized portals.
With Macaw, the cost per policy is guaranteed to reduce by at least 30%.
The best part of adopting to our system is our capabilities to do with transformation and support. We work with our Customers’ teams on our Customers’ business problems and work out solutions; then we implement and support. We have never dropped a customer half-way through the implementation, come what may.
Key benefits of using Macaw
In today's environment, a sell can start in one channel, and can complete using another channel. For example, a retail customer for an auto policy can come across an advertisement in social media, click there and fill up an e-form that is submitted by email, and then receive a personalized link for quotation that takes the customer to a screen where a rough quote is presented for a standard risk profile of a compact car. Once the customer finalizes the options in his / her mobile phone, the eSign and payment takes place resulting in a Policy.
It is possible to get the single opportunity processed through all these different touch-points without manual intervention, unless a referral is involved due to some special feature of the risk.
Macaw facilitates this with its architecture and anytime-anywhere capabilities.
This MGA had a portfolio of high-volume and low ticket-size Policies. At renewal, they were used to get a lot of calls that required attention of the customer support team. As a result, a lot of effort was needed to maintain a good renewal ratio.
The customer support team resolved the issue using the single customer view facility of Macaw. This facility enabled the team to get all the data relevant for the customer at one place including the opportunities, quotations, policies, claims, service requests and contact details with a view of the consolidated portfolio.
One of our Customers had a policy portfolio that was distributed across customer segments and different lines of insurance. Due to heavy competition from aggregators as well as other carriers / brokers, they had to depend heavily on the outgoing calls at the time of renewal and spent a lot of time and effort in the process.
With Macaw’s automated renewal process, they could identify the renewals well in advance between 90 and 180 days, they could categorize the renewals into low-touch and manual, they could adopt different channels across the segments (fully digital workflow for the low-touch segment and auto-allocation to customer service agents for manual segment), they could organize drip campaigns by email and sms, and could reduce effort involved by automatic issuance of policies. The renewal ratio could be improved and customer service team was spending less effort.
One of our Customers, an MGA, had a complex set of products for which the underwriting and rating was manual due to the inherent complexity. This had two implications, key persons were needed to work the quotations and it was very difficult to maintain uniform criteria.
With Macaw’s automated underwriting, rating and surplus lines tax and fees components, the MGA could deliver automated underwriting and rating for all its products, resulting in a significant reduction of time to produce a quote.
It takes a lot of effort to execute accounting activities separately from the Agency Management System, possibly through usage of spreadsheets.
With Macaw, where the invoicing and commissions processes are fully automated and integrated with the policy management functions, the MGA could achieve the same objectives with lower time and effort.
One of our Customers, an MGA, had a process of extracting data / reports from the system, and was manually analysing the same for reporting the business results. This was a significantly complex process requiring significant time.
With Macaw’s Explorer facility, which provides the ability to consolidate operational data, to automate reporting and to create visualizations, the MGA could significantly improve.
6.
Starting price
Alternatives
Macaw’s user interface
Macaw reviews
Overall rating
3.6
/5
22
Positive reviews
55
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend5.59/10
5
4
3
2
1
2
10
9
1
0
Felicia H.
Account Specialist
Micheil G.
Lead account specialist
Harrison H.
Cloud Administrator
Dana H.
Sr Underwriter
Samantha J.
Account Executive
Bob C.
sales
Who uses Macaw?
Based on 22 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Macaw's key features
Most critical features, based on insights from Macaw users:
All Macaw features
Features rating:
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Macaw pricing
Value for money rating:
Starting from
No pricing info
User opinions about Macaw price and value
Value for money rating:
To see what individual users think of Macaw's price and value, check out the review snippets below.
Felicia H.
Account Specialist
Micheil G.
Lead account specialist
Macaw integrations (7)
Integrations rated by users
We looked at 22 user reviews to identify which products are mentioned as Macaw integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
Macaw support options
Typical customers
Platforms supported
Support options
Training options
Macaw FAQs
Macaw has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Macaw?
Macaw has the following typical customers:
Mid Size Business, Small Business
Q. What languages does Macaw support?
Macaw supports the following languages:
English
Q. Does Macaw support mobile devices?
Macaw supports the following devices:
Android, iPad, iPhone
Q. Does Macaw offer an API?
Yes, Macaw has an API available for use.
Q. What other apps does Macaw integrate with?
Macaw integrates with the following applications:
PayPal, Google Analytics 360, Docusign, Microsoft 365, Act-On, Mailgun, Docmosis
Q. What level of support does Macaw offer?
Macaw offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep)