Provet Cloud Reviews

Connectivity between practice and client and branches

Integration did present us with problems and I feel had the staff doing the conversion visited our sites prior to arriving to do conversion precious time would not have been lost on ironing out issues. I think info we supply prior to conversion should definately be checked thoroughly prior to conversion rather than assumption all correct

Fran, thank you for your review! We appreciate your feedback regarding the integration. We will take this into account in the future. Great to hear that you are satisfied with our support services! Sincerely, the Provet Cloud Team

It is really easy when you start to know it and it's a modern system

Struggling to find forms for IDEXX samples

Thank you very much for your review and welcome to the Provet Cloud family! :) - Provet Cloud team

The colours. All the fields for the animal and person information.

Too many clicks whit the mouse. Too many different sides too read a journal.

Thank you for taking the time to leave a review! Hopefully, over time, you will find that Cloud's clicking is intuitive and efficient. :) The Provet Cloud Team

It is simple, reliable and user friendly software to use. One of the best in the market.

Difficult to follow previous appointment of the same patient

Thank you so much for your kind review! Could appointments linking be the answer to the problem you mentioned? See https://news.provet.info/release-notes-version-1-72-february-19-2020 and "Linked appointments improvements". The Provet Cloud Team

The many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.

When their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it

Hi Dr. Ehnvall, we're glad that you are enjoying Provet Cloud, and as you work more and more with it, we're sure you'll find plenty more to rave about! We are looking into the OCR technology for the invoices and the best way to implement it. Please keep an eye out for out monthly newsletter to hear about new developments as they are released. The Provet Cloud team

Seeing appointments under different doctors

No discrepancy between spaying and neutering in client information

Thank you for your candid review. The difference between spay/neuter will be fixed by the 1Q2020 as it is a localization issue in this case. We just have to fix it so that associated procedures can still function correctly. We're happy that you are otherwise happy with us! Welcome to the Provet Cloud family! The Provet Cloud Team

Appontment calendar view is more developed than the previous version we used in Provet Net.

The overall design and appearance is not user friendly. The system seems to be uncompleted and thus more time consumig to use.

Thank you for your review of Provet Cloud. We're very sorry that we fall short of your expectations. Please do not hesitate to reach out to your sales or even support person to offer suggestions of where we can improve our product for you. The Provet Cloud team

That it`s cloud-based. Nice to build the system for my own preference. Very good support and that the company wants to keep developing the program.

Some features are hard do tune, like making own cerftificates etc.

Thank you so much for your kind review. So glad that you've been able to get so much out of the system, and we look forward to making it even more efficient in the future. Thanks for being a part of our Provet Cloud family! The Provet Cloud Team

The support i awesome. Never any problem solving my issues

A lot of "clicks" . Really annoying sometimes

Hi Emily, Thanks for the kind review! We're always working on ways to make Provet Cloud work more efficiently. We'll keep working on the clicks as we can. Thanks again! The Provet Cloud Team.

The conection between departments of the Hospital

The dificulty to use easly. You have to put one case per time... Sometimes we work with many cases together

Hi Jose, Thank you for your review. Please contact our support team regarding the issue of doing several cases together, as the system will do what I think you are saying you need to. You can contact support@provet.info

Clear screen and logical work flow Client feedback Ability to develop tick box templates for clinical notes

Still struggling with stock levels and batch control Not quite integrated with Covetrus Have to email insurance forms

Hi Sue, Thanks for your review. Sorry for the teething problems, and we're always here to help! We're working on that full integration with Covetrus, and hope to have that out by the end of the month. You'll also see insurance filing coming soon for the UK. Thanks for being part of the Provet Cloud family! The Provet Cloud Team

The programme is flexible and saves time when all data are filled in.

List of diagnosis, especially for large animals, is not optimal. But improvement is promised.

Hi Anna, Thank you for your kind review! We are working on the diagnosis list, so improvements should be coming soon! Happy to hear that Provet Cloud is a time-saver for your clinic! The Provet Cloud Team

It is easy to use, intuitive and has the ability to text clients which clients find really useful.

Can sometimes be difficult to use on Ipad safari but is still useable

Hi Alice, Thanks for your review, glad we are able to meet your needs, and we are working to add more. The Provet Cloud Team

The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS. Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.

Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website. Would like to be able to prescribe medication without having to go via consultation.

Hi Sally, Thanks so much for your kind review. Provet Cloud is constantly evolving and growing based on input from customers like you. We'll continue to look at the integrations you suggested and see if we can make it work in the near future. Thank you again! The Provet Cloud Team

i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients

it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want

Hi Freya, Thank you for your review. We're glad to hear that you find our search function to work for you so well. In order to accommodate different work process, we have several ways to get to certain sections of our system. Feel free to contact one of our support specialists via the in-system chat feature and ask to see if there is an quicker way for you to get to a particular section. Thanks again for being a Provet Cloud subscriber! The Provet Cloud Team

Even the free version has all the basic functionalities. It is not too difficult to use and understand.

There have been some bugs in the software (even customer support needs to look into) and it has limited ability to delete information.

Hi Beika, Thank you for your review. We're glad that you find Provet Cloud easy and intuitive to use. That's our design goal. Admittedly, there have been some bugs, but we do fix those as soon as they are found. Limited ability to delete is a standard now, in order to preserve the client/patient records. We do offer the ability to archive some of the information, so as not to crowd your files. Please feel free to ask if you need any assistance. The Provet Cloud Team

Purchace and start was really easy. Simple to use and good raports for all needs. Customer service excellent!

Web time appointment (clumsy and old looking), I desided not to use it. Waiting for important connections to come...

Hi Piia, Thank you for taking the time to leave a review! Glad to see that you are happy with our customer service and the reports. Please let us know what you'd like to see changed in the online booking feature, as well as the connections that you feel are missing. We are definitely working on more integrations with the insurance companies and pharmacies. Thank you again! The Provet Cloud Team

Easy access to patients and pets. Great to be able to send an invoice straight away by e-mail. Able to access patient and client info quickly.

Unable to give discounts on the final invoice or rounding the amount on the invoice. It would be nice to be able to show on the invoice rounding up or down of the final amount

Hi Flora, Thank you so much for your kind review of Provet Cloud. We're glad that you are enjoying the use of our system. A more robust discount system is in the works right now. It will require some extensive designwork, but we hope to have it released by the third quarter of the year. We'll let you know! --The Provet Cloud team

You can use it anywhere...at work, at home. If ther are days off at work, it is good to see what's coming next day.

The bills you have confirmed you can´t deleted. Sometimes happends that double bills, and it is hard to fix them. Would be better if ther are possibility to delate wrong or double bills.

Hi Dagmar, Thank you so much for your kind review of our product. We're quite proud of it. As for being able to delete bills, that function is not available to users mainly due to complex legal restrictions. However, we are looking into ways to more easily allow you to manage those inevitable mistakes. Watch our email newsletter for more information. Thank you again for being part of our Provet Cloud family!

It's easy to use and I have access to reminders. The technical support is also very good. I usually get a reply within 24 hours despite the time difference!

I would like a prescription template for written scripts but this is now being arranged. I still have the ability to use a discharge template in the meantime.

Nichola, Thank you for your kind review. Yes, we are working on being able to provide scrip templates within the system, and hope to have those released soon. We really appreciate the input from our users, and strive to be the best 'partner' for your practice management. Thank you again for taking the time to review us!

I like the filtering and all the linked items and template for items seems to work well I also think the overall look of the system is nice

I do not think the forms and templates are very user friendly and are extremely hard work to create and maintain - I also don't like the way in which the discharge notes or in our case the report saves into the clinical notes

Laura, thank you very much for your candid review. I am passing your concerns along to our development team. We recognize the weakness in our forms creation and are currently working on making it much more user-friendly. Thank you for being a valuable customer and user of Provet Cloud!

That you can order lab tests directly in the system and the price will attached automatically. It is rather simple, when you get that far, to have the contact with the customers insurance company. I think the system we used before (Trofast) has a lot of more "shortcuts" that saved us a lot of time.

All these "clicks". Everything take a lot more time to do now, earlier I used the system Trofast. I spend a lot of more time at the computor desk today, than with our earlier system.

Thank you for your candid review of Provet Cloud. Our support team is currently in contact with you to address your concerns.

You can send sms. Get test results directly in the journal. Easy to send a email from journal. Attach documents to the journal easily.

Takes a long time when selling, when no black box. To many click to get the information. Difficult and not understandable. Problem with prescription.

Thank you for your review of Provet Cloud. Our support team is currently addressing your concerns.

Simple, correlates with our needs. Helps count the remedies amount and cost.

It`s sometimes difficult to correct the mistakes one has done but it will be easier if you get used to the whole program.

No pros were added to this review

No cons were added to this review

Thank you Gerli for your valuable feedback! It is very nice to hear that you like the product and our service! - Provet Cloud team