Page 2 | Scout Reviews - Pros & Cons, Ratings & more

Time To Pet

Precise Petcare

Mindbody

DoTimely

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

Scout

Android

Web-based

iPad

iPhone

Business Owner

Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Owner

Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.

It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app.

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients.

Small Business Owner

Genuine staff that care about their customers. Easy billing, easy navigation, and greater transparency for all dog owners.

I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Owner & pack leader

They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can.

Very easy to use and understand and set up. Best part was the customer service.

Very little bad to say, they always listen to input.

Owner/Operator

I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.

Dog Walker

Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more.

Founder

Ease of use and set up, scheduling, billing and invoicing.

Pet Care Professional

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Pet Sitter / Dog Walker 

At a meet and greet a client also tried to input their payment information and kept getting an error message.

Pet Sitter Plus

Setmore

Excellent! Very easy to use and great customer support.

Scout 

Makes my life easier and gives such a good impression with our clients.   Thanks

Feels like Apple

Very pleased so far and so are my clients. Excited to see the updated version. 

PPSVA

Scouts is awesome 

The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Limited, buggy, poor & grumpy support

Hi Natasha, thanks for your candor!

I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. 

I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole.

Given your treatment of myself and my team over the past few months, I think this split is best for both of us.

Regardless, I do wish you all the best.

This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Awesome Software from and Awesome Team

Awesome App, FANTASTIC customer service

Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Scout was a great choice for my business

Implementation, day to day use and support are excellent 

Perfect for our small business 

Overall I would give Scout 100 gold stars if I could. 

The best pet sitting software I previewed! 

Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again. 

The best decision for my business!

I was already using software similar to Scout, but the customer service was so poor, I decided to shop around. I wish I'd done so earlier. I'm a one-person company, but I'm treated like I'm one of Scout's most lucrative clients. Whenever I have a question, I usually get a response within a minute or two. Seriously.

The developers are constantly adding features while improving existing ones. They rely heavily on client feedback and suggestions, and even have a Trello page set up so I can see precisely what they're working on and which stage it's in.

I've had no technical issues. I like the way it looks. I'm already pleased with it, and new features pop up every few weeks to make it even better. I think Scout is head and shoulders above its competition.

Dependable, full-featured software backed by excellent customer service

Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more. Scout has made it easy for me not only to work with the clients I have now to maintain transparent bookings, but also to help organize leads directly on my own website! Any time I've needed help or had a question, I've been responded to by the guys that actually helped build the software within MOMENTS. They're not only helpful, easy to answer questions and extremely motivating, but it's clear that they care about their customers (and mine too!) They even followed up after one owner was having trouble with billing - who does that?! I'm so excited to have found Scout (recommended to me by[SENSITIVE CONTENT HIDDEN]  of City Dog Pack in NYC). They've helped my business grow and my stress levels decrease!

Perfect App for Personalized Care!

My name is Corinne and I'm a manager at  Walk it Like a Dog in Philly. 

Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that:

Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface.  All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed.

Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away.

At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet.

We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it!



I love using Scout

Thanks for the great feedback, Corinne! Appreciated!

Great app for pet services

Hi Enrique, thanks for the amazing review! We appreciate it.

In-app chat and boarding/pet sitting enhancements are on our roadmap for this year 

Overall this software helps pet businesses to keep track of their team and their calendars. Their timer on their app and push notifications are life savers for teams and communication. 

Best pet sitting software

Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one.  The interface was easy to use for me, my employees and my clients.  Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming.  The personal customer service from [SENSITIVE CONTENT] and the Scout team is exceptionally good.

Excellent Software for Dog Walking/Pet Sitting

Great App, Great Developers

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did. 

Great app at a great price for pet care business

The customer support is amazing and I am very happy overall.  Any features that I'm looking for seem to be in the works.  

Customer Support is above and beyone

Scout Software

My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable. 

Game Changer

Overall, very positive. We’ve had a few issues with customers phones not being updated or the app being a little wonky but the team at Scout is always right on it and happy to help. We never feel like we’re left to fend for ourselves because they’re just a simple chat away.

Great product and friendly/responsive staff

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

I can't complain so far. the things I like least aren't deal breakers...just things that I see could get better in the future as the folks there get more input from real people and experiences.

Scout Reviews - Page 2

89 reviews

Scout

Feels like Apple