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Avaya Cloud Office Logo

Unified communications and collaboration

Table of Contents

Avaya Cloud Office - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Avaya Cloud Office overview

What is Avaya Cloud Office?

Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones. Directory integration and one-touch dialing aim to streamline calling.

With the Avaya Cloud Office virtual office app, teams and customers can collaborate through chat, one-on-one calls, and audio/video conferencing. Users can share files, manage meetings, track tasks, and more. Performance is tracked through custom dashboards and built-in reporting tools. Avaya Cloud Office also integrates with more than 100 third party apps, including Office 365, G Suite, Salesforce, and more.

Starting price


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Avaya Cloud Office’s user interface

Ease of use rating:

Avaya Cloud Office reviews

Overall rating

4.2

/5

45

Positive reviews

78

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.7/10
Rating distribution

5

4

3

2

1

22

13

8

1

1

Pros
“The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease.”
EC

Erin C.

Sales Training

“The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.”
GV

Gregorio V.

IT MANAGER

“I like that it is very user friendly and supports call routing.”
MH

Moe H.

Customer Representative

Cons
“The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating.”
LG

Luis G.

Doctor

“It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.”
SG

Shelby G.

QA & Environmental Manager

“Sometime facing problem with integration with other Vendor.”
Verified reviewer profile picture

Rakesh T.

Project Leader

Who uses Avaya Cloud Office?

Based on 45 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
Electrical/Electronic Manufacturing
Financial Services
Telecommunications
Others

Use cases

VoIP
Small Business VoIP and Phone Systems
Audio Conferencing
Contact Center Quality Assurance
IP PBX and PBX Systems

Avaya Cloud Office's key features

Most critical features, based on insights from Avaya Cloud Office users:

Multi-Channel communication
Reporting/Analytics
Video conferencing
Employee coaching tools
Customer experience management
Quality management

All Avaya Cloud Office features

Features rating:

Chat/Messaging
Live chat
Screen sharing
API
Call center management
Conferencing
Contact management
Multi-User collaboration
Presentation streaming
Productivity tools
Unified communications

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Avaya Cloud Office support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Avaya Cloud Office FAQs

Q. Who are the typical users of Avaya Cloud Office?

Avaya Cloud Office has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Avaya Cloud Office support?

Avaya Cloud Office supports the following languages:
English


Q. Does Avaya Cloud Office offer an API?

No, Avaya Cloud Office does not have an API available.

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