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ServicePilot

Continuous measurement of IT performance and security

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ServicePilot Pricing, Features, Reviews and Alternatives

ServicePilot product overview

What is ServicePilot?

ServicePilot is a high-performance monitoring software solution providing full-stack observability via metrics, traces, and logs. Businesses can collect data from IT infrastructure, networks, applications, and security services to streamline issue resolution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Training options

Live Online
Documentation
Videos

ServicePilot pricing information

Value for money

4.3

/5

6

Starting from

$

435

/momonth
Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServicePilot features

Functionality

4.7

/5

6
Total Features98 16 categories

Most valued features by users

API
Monitoring
Activity Dashboard
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Real Time Monitoring
Incident Management

Functionality contenders

ServicePilot users reviews

Overall rating

4.5

/5

6

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

3

3

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

great supervision tools

Reviewed a month ago

Fast and effective

Pros

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons

The negative points are the use of shortcuts, the inability to modify a packaged view

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very Good Product of Supervision

Reviewed 14 days ago

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

Pros

La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages

Cons

Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Efficient and very professional product

Reviewed a month ago

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Pros

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Supervision like you need.

Reviewed a month ago

Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Pros

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Service Pilot

Reviewed a month ago

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences

Pros

La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.

Cons

La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.

ServicePilot FAQs and common questions

ServicePilot has the following pricing plans:
Starting from: $435.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


ServicePilot has the following typical customers:
Large Enterprises


ServicePilot supports the following languages:
English, French, Spanish


Yes, ServicePilot has an API available for use.


ServicePilot integrates with the following applications:
Webhook Relay


ServicePilot offers the following support options:
Email/Help Desk, Phone Support

Related categories