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ServicePilot Pricing, Features, Reviews and Alternatives

ServicePilot product overview

What is ServicePilot?

ServicePilot is a high-performance monitoring software solution providing full-stack observability via metrics, traces, and logs. Businesses can collect data from IT infrastructure, networks, applications, and security services to streamline issue resolution.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Training options

Live Online

Documentation

Videos

ServicePilot pricing information

Value for money

4.3

Starting from

435

/momonth

Usage Based

Pricing options

Free plan

Subscription

Free trial

Pricing range

Value for money contenders

ManageEngine Firewall Analyzer

Value for money

ServicePilot

Value for money

ServicePilot features

Functionality

4.7

Total Features98 16 categories

Most valued features by users

API

Monitoring

Activity Dashboard

Reporting/Analytics

Alerts/Notifications

Reporting & Statistics

Real Time Monitoring

Incident Management

ServicePilot users reviews

Overall rating

4.5

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.5/10

Rating distribution

Read all reviews

Overall rating contenders

ServicePilot

Overall rating

ManageEngine Firewall Analyzer

Overall rating

Sylvain L.

Facilities Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

great supervision tools

Reviewed a month ago

Fast and effective

Pros

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons

The negative points are the use of shortcuts, the inability to modify a packaged view

Frederic E.

Insurance, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Very Good Product of Supervision

Reviewed 14 days ago

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

Pros

La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages

Cons

Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées

Jolivet F.

Insurance, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Efficient and very professional product

Reviewed a month ago

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Pros

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Thierry B.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Supervision like you need.

Reviewed a month ago

Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Pros

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Frederic R.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Service Pilot

Reviewed a month ago

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences

Pros

La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.

Cons

La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.

Read all reviews

ServicePilot FAQs and common questions

Q. What type of pricing plans does ServicePilot offer?

ServicePilot has the following pricing plans:
Starting from: $435.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of ServicePilot?

ServicePilot has the following typical customers:
Large Enterprises

Q. What languages does ServicePilot support?

ServicePilot supports the following languages:
English, French, Spanish

Q. Does ServicePilot offer an API?

Yes, ServicePilot has an API available for use.

Q. What other apps does ServicePilot integrate with?

ServicePilot integrates with the following applications:
Webhook Relay

Q. What level of support does ServicePilot offer?

ServicePilot offers the following support options:
Email/Help Desk, Phone Support