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Cisco Unified Communications Manager
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication and collaboration management solution
Table of Contents
Cisco Unified Communications Manager - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Cisco Unified Communications Manager overview
What is Cisco Unified Communications Manager?
Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.
Cisco Unified Communications Manager comes with access control functionality that enables administrators to manage different levels of restrictions for security-related permissions as well as add/remove participants and modify configuration settings and passwords. The solution offers a host of features such as call routing and recording, device management, presence information, mobile access, call and session management, high definition (HD) video, and more. Additionally, callers can make anonymous calls using custom presentation names or numbers.
Cisco Unified Communications Manager complies with various authentication, encryption, and communication protocols, facilitating secure data and communication management capabilities. The platform also supports integration with various third-party applications via application programming interfaces (APIs).
Starting price
Alternatives
with better value for money
Pros & Cons
Versatility
Administration
Complexity
Cisco Unified Communications Manager’s user interface
Cisco Unified Communications Manager pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.3
Ease of use
3.7
Customer support
4.1
Reviews sentiment
What do users say about Cisco Unified Communications Manager?
Reviewers indicate Cisco Unified Communications Manager offers robust telephony features, reliable call quality, and flexible phone management for organizations of all sizes. They appreciate its ability to support IP, analog, and soft phones, integrate with third-party tools, and provide advanced call routing, voicemail, and conferencing options. They find the platform rich in features and suitable for complex requirements.
Users report the system can be difficult to configure and not always intuitive, with some describing the interface as dated and complex. They mention that managing phone numbers and user permissions can be confusing, and say training is often necessary to master its capabilities.
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Who uses Cisco Unified Communications Manager?
Based on 78 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Cisco Unified Communications Manager's key features
Most critical features, based on insights from Cisco Unified Communications Manager users:
All Cisco Unified Communications Manager features
Features rating:
Cisco Unified Communications Manager alternatives
Cisco Unified Communications Manager
Starting from
No pricing info
LiveAgent
Starting from
15
Per month
Unitel Voice
Starting from
9.99
Per month
Twilio
Starting from
0.01
Cisco Unified Communications Manager pricing
Value for money rating:
Starting from
No pricing info
User opinions about Cisco Unified Communications Manager price and value
Value for money rating:
To see what individual users think of Cisco Unified Communications Manager's price and value, check out the review snippets below.
Omar G.
IT Server Administrator
Sachin C.
Engineer
Cisco Unified Communications Manager integrations (11)
Cisco Unified Communications Manager support options
Typical customers
Platforms supported
Support options
Cisco Unified Communications Manager FAQs
Cisco Unified Communications Manager has the following pricing plans:
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Cisco Unified Communications Manager?
Cisco Unified Communications Manager has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Cisco Unified Communications Manager support?
Cisco Unified Communications Manager supports the following languages:
English
Q. Does Cisco Unified Communications Manager offer an API?
Yes, Cisco Unified Communications Manager has an API available for use.
Q. What level of support does Cisco Unified Communications Manager offer?
Cisco Unified Communications Manager offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base
