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CocoFax Logo

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CocoFax is the best online HIPAA-compliant fax solution.

(1)

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CocoFax Pricing, Features, Reviews and Alternatives

CocoFax FAQs

Q. What type of pricing plans does CocoFax offer?

CocoFax has the following pricing plans:
Starting from: $9.99/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of CocoFax?

CocoFax has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does CocoFax support?

CocoFax supports the following languages:
English


Q. Does CocoFax support mobile devices?

CocoFax supports the following devices:
Android


Q. Does CocoFax offer an API?

Yes, CocoFax has an API available for use.


Q. What other apps does CocoFax integrate with?

CocoFax integrates with the following applications:
Microsoft Outlook, Google Docs, Gmail, Google Drive, Slack, Microsoft 365, Google Sheets, Microsoft Word


Q. What level of support does CocoFax offer?

CocoFax offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk

CocoFax product overview

Price starts from

9.99

Per month

Flat Rate

What is CocoFax?

CocoFax is a cloud-based online HIPAA-compliant fax service provider, integrated with Google, Microsoft, Slack, and many others.

Key benefits of using CocoFax

CocoFax’s online fax services are compliant with multiple industry security standards, ensuring safe data transmission and delivery. Users can send faxes to multiple recipients and set up a blacklist for enhanced faxing efficiency. Ulimited faxing and Team Management. The newbie-friendly surface makes it convenient for anyone to send and receive faxes on the go.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
FAQs/Forum
Email/Help Desk

Training options

In Person
Webinars
Documentation
Live Online

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Starting from

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Why am I seeing this?

CocoFax pricing information

Value for money

4.1

/5

49

Starting from

9.99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CocoFax features

Functionality

4.4

/5

49

Total features

9

1 categories

Most valued features by users

Archiving & Retention
Automated Routing
Delivery Tracking
Document Templates
Email to Fax
Fax to Email
Multiple Format Support
Multiple User Accounts

Functionality contenders

CocoFax users reviews

Overall Rating

4.4

/5

49

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.02/10
Rating distribution

5

4

3

2

1

35

6

3

2

3

Pros
The provision of a free fax number makes CocoFax outstanding. The ability to send fax from computer and to send fax from Gmail has been made easy with CocoFax.
Like its integration with gmail, the ability to go back and forth from fax - email, and back again is great.
Cocofax is the best electronic faxing tool when you must remain hipaa compliant in the healthcare industry. It is also very user friendly.
Cons
Inability to determine why a fax will not send. When you buy credits to send large faxes, you don't know how much to buy.
I don't really need to use the service very much, so cost is the problem.
It is not specific to CocoFax, apparently there is no way to "fax" without a fax number.

Overall rating contenders

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HIPAA Compliant electronic faxing

Reviewed 3 years ago
Pros

Cocofax is the best electronic faxing tool when you must remain hipaa compliant in the healthcare industry. It is also very user friendly.

Cons

It is not specific to CocoFax, apparently there is no way to "fax" without a fax number. It would be great to not need a fax number.

Vendor response

Hi there, We're so happy that you are pleased with CocoFax. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that.

HS
AvatarImg

Heather S.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

People do still fax

Reviewed 3 years ago

Technology is amazing, from my little phone and with the receivers printer paper. A show ready menu or cost evaluation is instantly and professionally in the hands of the person I need. New meaning for "From my Kitchen to Yours".

Pros

Now.we are closed and still working but from home, like kitchen table office. Ideas for menu design, ingredient list and all restaurant needs are bring upgraded and shared with each other. Our food purveyor wanted a fax sent so he had an immediate hard copy. A fax? Coco Fax read the easiest and said it did everything we needed. Fast download, Coco Fax easily got the documents ready to send, we could preview and edit and get a fax number for the restaurant, on my phone. It did everything it said and I was easily able to fax a professional document to the person I'm relying on to reduce food costs so their Chef could prepare the menu on site.

Cons

I can't complain, download was quick and does not take space or run down battery. Compatibility was perfect and my papers were faxed with speed, how I wanted and it was from my kitchen table.

Vendor response

Hi Heather, We are incredibly grateful that you took the time out to share your feedback with CocoFax. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team!

AR
AvatarImg

Verified reviewer

Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Work needs to be done- good concept

Reviewed 4 years ago
Pros

The software is very easy to download and get set up. The user interface is slick.

Cons

When it times comes to fax you enter the fax you must go through and hit the add recipient button. That button should be a different color because it seems optional. Last, the app only sent a handful of faxes correctly and it did not receive faxes at all. I had my employee use a real fax machine and I received faxes perfectly. So it appears there is a glitch between sending to and receiving faxes from a real fax machine.

Vendor response

Hi there, Thank you for you review. We are sorry at this time CocoFax failed to meet your expectation. In fact, you can save the number as a contact so you will not have to enter the fax number again. The color is grayed out and will turn green just to let you know that you have entered a valid number. As to the receiving issue, there could be some glitch. You may kindly let us know via chat or email and we would be more than happy to help. Feel free to message us at support@cocofax.com if you have any further questions as we are always here to help.

SG
AvatarImg

Shirley G.

Alternative Dispute Resolution, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Absence of Customer Service

Reviewed 3 months ago

Was great until the server stopped working on March 13, 2024

Pros

Best service especially when calling landlines with fax machines attached

Cons

There is no response from the sales team or customer services

HB
AvatarImg

Henry B.

Management Consulting, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Online FAX services

Reviewed 3 years ago

Avoiding a land line and the cost of service.

Pros

I don't need a separate line for sending or receiving FAX documents.

Cons

I have not yet found a FAX template that I could use outside of email.

Vendor response

Hi Henry, We are incredibly grateful that you took the time out to share your feedback with us. I'm going to pass along your request to our product development team to see if they can consider the template feature. I'll be sure to keep you updated.

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