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Enterprise Bot Logo

Enterprise Bot

4.5
(10)

Write a review

Intelligent Omnichannel Conversations

(3)

Enterprise Bot Pricing, Features, Reviews and Alternatives

Enterprise Bot FAQs

Q. What type of pricing plans does Enterprise Bot offer?

Enterprise Bot has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Enterprise Bot?

Enterprise Bot has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Enterprise Bot support?

Enterprise Bot supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Indonesian, Italian, Malay, Portuguese, Portuguese, Portuguese, Spanish, Swedish, Vietnamese


Q. Does Enterprise Bot offer an API?

Yes, Enterprise Bot has an API available for use.


Q. What other apps does Enterprise Bot integrate with?

Enterprise Bot integrates with the following applications:
Automation Anywhere, Anywhere365, SS&C Blue Prism, ServiceNow, UiPath


Q. What level of support does Enterprise Bot offer?

Enterprise Bot offers the following support options:
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Phone Support, Chat, FAQs/Forum

Enterprise Bot product overview

Price starts from

50

/user

Per month

What is Enterprise Bot?

Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.The outcome? Bots that engage and satisfy users, drive increased revenue and minimize costs.

Key benefits of using Enterprise Bot

- Improved Customer Experience
- Enhanced Employee Experience
- Cost savings
- Increased productivity of support personnel
- ROI from day 1
- Seamless customer conversations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
24/7 (Live rep)
Phone Support
Chat
FAQs/Forum

Training options

Live Online
Documentation
Webinars
In Person
Videos

Not sure about Enterprise Bot? Compare it with a popular alternative

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Enterprise Bot pricing information

Value for money

4.4

/5

10

Starting from

50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Enterprise Bot features

Functionality

4.5

/5

10

Total features

153

17 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Mobile Access

Functionality contenders

Enterprise Bot users reviews

Overall Rating

4.5

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

6

3

1

0

0

Overall rating contenders

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Nurul Salimah H.

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Quick chat and live support chat

Reviewed 2 years ago

It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Pros

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Cons

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

ih
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imane h.

Insurance, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very nice experience with Enterprise bot

Reviewed 2 years ago

Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Pros

We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting

Cons

Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat

Yv
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Yoëlle v.

Leisure, Travel & Tourism, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best people and support

Reviewed 2 years ago
Pros

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

Cons

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

GM
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Gloria M.

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for customer care support

Reviewed 2 years ago
Pros

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Cons

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Vendor response

Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!

KS
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Kilian S.

Transportation/Trucking/Railroad, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Innovatives und felxibles Unternehmen

Reviewed 2 years ago

Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.

Pros

Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.

Cons

Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.

Showing original review in German. See translation

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