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GoContact
Contact Center as a Service (CCaaS) platform
Table of Contents
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GoContact - 2026 Pricing, Features, Reviews & Alternatives
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GoContact overview
What is GoContact?
GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery. The software's key features include IVR (Interactive Voice Response) technology, Smart Scripts for automating processes and improving agent efficiency, and a Dialer for managing outbound call campaigns effectively. These tools empower businesses to create personalized customer interactions, reduce call times, and increase operational efficiency within their contact centers.
Another significant feature of GoContact is its workforce engagement capabilities, including an intuitive Agent and Supervisor Interface, Quality E-learning modules, and Call Recording functionality. These features enable supervisors to monitor agent performance effectively, provide targeted training and coaching, and ensure compliance with quality standards. In addition, the platform offers advanced workforce management tools to optimize scheduling, boost agent productivity, and improve overall team performance.
Moreover, GoContact provides powerful Business Intelligence (BI) and Analytics tools such as Go Analytics, Real-Time Dashboards, and Reporting Analytics to help businesses gain valuable insights into contact center performance and customer interactions. The software also integrates seamlessly with popular CRM platforms like Salesforce and Microsoft Dynamics, enhancing data visibility and enabling more personalized customer interactions. With a strong focus on AI-driven solutions like Voicebots and Chatbots, GoContact empowers businesses to automate responses, improve customer experiences, and drive operational efficiency in their contact centers.
Key benefits of using GoContact
2. Agility in Operations: The software enables savings of 32% on technical human resources required to maintain reporting, IVRs, campaigns, and other daily operations. This agility in day-to-day tasks results in improved operational efficiency and resource utilization.
3. Increased Efficiency: Clients who have switched to GoContact experienced an efficiency increase of over 20%. Furthermore, there was a call time reduction of 15% to 20%, leading to more productive customer interactions and improved service delivery.
4. Cost Reduction: With a pricing model invoiced based on the maximum monthly peak of licenses, GoContact represents cost savings of 26% on operating costs compared to traditional market standards. This cost-effective approach helps businesses optimize their budget allocation for contact center operations.
5. Artificial Intelligence Integration: GoContact leverages the power of artificial intelligence to automate up to 70% of responses to frequent requests and repetitive tasks. By allowing agents to focus on more critical matters, the software improves overall efficiency, reduces human resource costs, and enhances the customer experience.
Starting price
Alternatives
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GoContact’s user interface
GoContact reviews
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No reviews
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GoContact's features
GoContact alternatives
GoContact
Starting from
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Bitrix24
Starting from
61
Per month
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15
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0.01
GoContact integrations (3)
GoContact support options
Typical customers
Platforms supported
Support options
Training options
GoContact FAQs
GoContact has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does GoContact support?
GoContact supports the following languages:
English, French, Portuguese, Spanish
Q. Does GoContact offer an API?
No, GoContact does not have an API available.
Q. What other apps does GoContact integrate with?
GoContact integrates with the following applications:
Salesforce Communications Cloud, Dynamics 365 Customer Voice, Salesforce Platform
Q. What level of support does GoContact offer?
GoContact offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)