MessageBird Pricing, Features, Reviews & Comparison of Alternatives

MessageBird

Enterprise cloud communications platform

4.63/5 (116 reviews)

MessageBird overview

MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend.

We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.
www.messagebird.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Italian, Portuguese, Spanish
MessageBird screenshot: MessageBird SMS Messaging APIMessageBird Programmable Conversations: One API, Omni-channel AccessMessageBird screenshot: MessageBird Voice APIMessageBird screenshot: MessageBird Programmable Conversations API.MessageBird screenshot: MessageBird Verify APIMessageBird screenshot: WhatsApp Business Solution with MessageBirdMessageBird screenshot: MessageBird Flow BuilderSend an Outbound SMS in 5 minutes with MessageBird (Node.JS)Build Two Factor Authentication with SMS using Node.js in 5 minutesBuild SMS Appointment Reminders using PHP in 5 MinutesSend an Outbound SMS in 5 minutes with MessageBird (PHP)Build Two Factor Authentication with SMS using PHP in 5 minutesBuild SMS Lead Alerts for Sales using Node.js in 5 MinutesBuild SMS Server Alerts using Node.JS in 5 minutes

MessageBird reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.5
Ritvars Radvilavics

MessageBird is an absolute 5-star virtual VOIP telephone service

Used daily for 6-12 months
Reviewed 2018-11-16
Review Source: Capterra

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Pros
1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Cons
1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy-to-use service, great for testing texting outreach

Used daily for 1-2 years
Reviewed 2018-11-15
Review Source: Capterra

Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Pros
The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Cons
The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sheena Patel

Feedback from TPS Ltd

Used daily for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Pros
Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver. Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database. Easy to export the data onto excel.

Cons
Need to have the ability to export onto excel the entire conversational thread per message/contact. The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Segal

This Bird Is HAPPY!

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Pros
Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Cons
I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Akash Payne

Easy, professional and high quality service

Used daily for 6-12 months
Reviewed 2017-12-13
Review Source: Capterra

Pros
MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Cons
It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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MessageBird pricing

Pricing options
Free trial
View Pricing Plans

Pay-as-you-go.
Subscriptions (coming soon)

MessageBird features

API
Automatic Notifications
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Transfer
Chat
Real Time Analytics
Real Time Reporting

Activity Dashboard (85 other apps)
Call Monitoring (72 other apps)
Caller ID (72 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Additional information for MessageBird

Key features of MessageBird

  • Voice messaging
  • Multilingual text-to-speech
  • Automated forwarding
  • Alert broadcasts
  • Anonymous communications
  • Call recording
  • Call transcription
  • Answering machine detection
  • Two-way messaging
  • Message routing
  • RCS
  • Suggested actions
  • Suggested replies
  • Rich media support
  • Message tracking
  • File sharing
  • Auto concatenation
  • Email to SMS
  • Chat
  • Omni-channel API
  • Delivery reports
  • Two factor authentication
  • Real time analytics
  • Custom Caller ID
  • Contact Database
  • Third Party Integration
  • Monitoring
  • Global Reach
  • Campaign Interface
  • Carrier Route Optimization
  • Custom Sender ID
  • Global Compliance Engine
  • Message Templates
  • Alphanumeric Sender ID
  • Two-Way SMS Messaging
  • OTP Generator
  • Call Controls
  • Cloud IVR
  • Number Masking
  • DTMF
  • OTP Integrations
  • Flow Builder
  • 24/7 Support
  • Cross-Channel functionalities
View All Features

Benefits

Deliver SMS messages to every country in the world.

Send and receive rich media (including images, video, audio and locations) to and from customers' mobile phones with MMS, RCS and chat messages.

Anonymize calls between employees and customers to maintain their privacy and avoid the need to share contact details or identities.

Calls can be recorded, with calls recordings automatically converted into text transcripts. Callers can also leave voice messages.

Use RCS to enable suggested actions, which allow customers to perform a range of actions from within conversation threads, such as adding events to their calendar and saving tickets in their wallet app.

The MessageBird API can be integrated within any website, app, or software.