MessageBird Pricing, Features, Reviews & Alternatives

MessageBird

Enterprise cloud communications platform

4.54/5 (124 reviews)

MessageBird overview

What is MessageBird?

MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend.

We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.
www.messagebird.com

Pricing

Starting from
$10
Pricing options
One time license
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Italian, Portuguese, Dutch, German, French, Spanish
MessageBird screenshot: MessageBird SMS Messaging APIBuild SMS Server Alerts using Node.JS in 5 minutesMessageBird screenshot: MessageBird Voice APIMessageBird screenshot: MessageBird Programmable Conversations API.MessageBird screenshot: MessageBird Verify APIMessageBird screenshot: WhatsApp Business Solution with MessageBirdMessageBird screenshot: MessageBird Flow BuilderBuild Two Factor Authentication with SMS using PHP in 5 minutesSend an Outbound SMS in 5 minutes with MessageBird (Node.JS)MessageBird Programmable Conversations: One API, Omni-channel AccessBuild Two Factor Authentication with SMS using Node.js in 5 minutesSend an Outbound SMS in 5 minutes with MessageBird (PHP)Build SMS Appointment Reminders using PHP in 5 MinutesBuild SMS Lead Alerts for Sales using Node.js in 5 Minutes

MessageBird user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.5
  4.4
Ritvars R.

MessageBird is an absolute 5-star virtual VOIP telephone service

Used daily for 6-12 months
Reviewed 2018-11-16
Review Source: Capterra

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Pros
1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Cons
1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben S.

This Bird Is HAPPY!

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Pros
Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Cons
I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelvin T.

Competitive pricing

Used occasionally for 1-2 years
Reviewed 2021-03-11
Review Source: Capterra

Pros
Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Cons
There is quite alot of services and can be confusing at first glance.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Samuel C.

Nothing makes up for awful support and an unreliable API

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Pros
* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Cons
* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Response from MessageBird


Hi Samuel,

Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email.

Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Scott C.

Excellent customer support! Great developers

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Pros
I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Cons
The only cons are with from carrier restrictions in the united states and not from messagebird.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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MessageBird pricing

Starting from
$10
Pricing options
One time license
Free
View Pricing Plans

Pay-as-you-go.
Subscriptions (coming soon)

MessageBird features

API
Access Controls/Permissions
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Chat/Messaging
Collaboration Tools
Communication Management
Contact Management
Customizable Branding
IVR / Voice Recognition
Reporting/Analytics

Activity Dashboard (186 other apps)
Data Import/Export (143 other apps)
Live Chat (183 other apps)
Mobile Access (208 other apps)
Reporting & Statistics (201 other apps)
Third Party Integrations (242 other apps)
Video Conferencing (171 other apps)

Videos and tutorials

Additional information for MessageBird

Key features of MessageBird

  • Store and find contact information such as names, addresses, and social media accounts
  • Place/receive calls through voice over IP connection
  • Reminders sent via SMS/text message
  • Automatic reply functionality for incoming messages
  • Detect and remove errors
  • Create, manage, and share multiple calendars
  • Transfers live calls to other agents
  • Create, store and share information, data, and support articles in a centralized database
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • Create and administer polls and surveys
  • Reminders sent via phone voice recordings
  • Drag and drop/visual interfaces that allow non-tech users to build without writing code
  • Keep a record of all calls in and out of a call center
  • Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
  • Add customized logos and colors to the interface
  • Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration
  • Buy necessary items in compliance with established business policies
  • Book appointments via calendar
  • System calls multiple numbers at once and connects the agent to the first number that answers
  • Contests and sweepstakes administered via text messages
  • Automated alerts to upcoming appointments
  • Send and receive multimedia messages (i.e. photos, videos, and audio recordings)
  • Communicate with and outreach to followers/customers/clients in multiple ways
  • Templates for common app use cases
  • Development of applications that are delivered over the internet through a browser
  • Send individual or bulk text messages at predetermined times
  • System that automatically dials calls
  • Allows support from multiple channels including email, live chat, phone, and social media.
  • Follow the delivery of sent items through dispatch notifications, statuses, item location tracking, estimated delivery time etc.
  • Send messages to multiple subscribers at the same time.
  • Computer-telephony integration is the use of computers to manage telephone calls
  • Plan the most time and cost effective routes for drivers / field staff
  • Provide agents with a typical response for common call subject matter
  • Automatically personalize text messages using templates and custom fields
  • End users can schedule appointments online
  • Electronic coupons delivered to a mobile device that can be exchanged for a discount or rebate when purchasing a product or service
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems
  • Recognize and support multiple languages/dialects
  • Ability to work collectively on a project while communicating and sharing information within the system in real time
  • Unique word that contains letters or numbers that identifies specific campaigns
  • Reminders sent for balance/payment due
  • Development of software programs
  • Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
  • Record the audio of phone conversations for quality assurance purposes
  • Screen and filter calls that get sent to voicemail inboxes/answering machines
  • Alerts/notifications within the system
  • Allows for integration with other systems/databases
  • View and track pertinent metrics
  • Schedule repeating appointments based on a duration of time
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Extra layer of security that requires not only a password and username but also something specific to that user
  • Geographic location of visitors determines behavior of the software
  • Secure file sharing between multiple endpoints during remote sessions
  • Monitor and track project related activities based on various metrics
  • Listen in on live phone conversations to train and assess agent performance
  • Short phone numbers that are typically 5 to 6 digits long which are used to opt-in to SMS campaigns/promotions
  • Send and receive text messages in real time
  • Pay employees in multiple countries using correct currencies and correct tax deduction amounts
  • Create quick polls to keep people engaged.
  • The procedure of sending voice calls to a specific queue based on predetermined criteria
  • Manage the rescheduling of appointments
  • Session Initiation protocol (SIP) trunking enables the connectivity to send and receive calls over the internet
View All Features

Benefits

Deliver SMS messages to every country in the world.

Send and receive rich media (including images, video, audio and locations) to and from customers' mobile phones with MMS, RCS and chat messages.

Anonymize calls between employees and customers to maintain their privacy and avoid the need to share contact details or identities.

Calls can be recorded, with calls recordings automatically converted into text transcripts. Callers can also leave voice messages.

Use RCS to enable suggested actions, which allow customers to perform a range of actions from within conversation threads, such as adding events to their calendar and saving tickets in their wallet app.

The MessageBird API can be integrated within any website, app, or software.