I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
From sales and customer service they have all been super helpful and great to work with.
I like the easy interface and the quick ability to reaching out prospect clients.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.