Kixie PowerCall Reviews

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Sheryl, we're very sorry to hear your experience with Kixie was less than you had hoped for. We pride ourselves on 100% US-based customer service, and we do provide live customer service over the phone, email, and chat. The reason we do not offer pro-rated refunds for service is due to the costs associated with the US-based support resources that we offer, and also the fact we do not require contracts...

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The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

I haven’t come across anything in the software that I have found as a con in over two years of use.

Hi Aaron, thank you for leaving a review and for being a longtime customer!

Saves our users times and energy to call the leads placed in our system.

So far so good. I wish I used them earlier to automate the time.

It is very organized and helpful to my daily work flow.

I don't believe there is anything i dislike about Kixie.

Whenever I run into an issue Great support.

Some bugs that need to be resolved with rolling updates

The ability to call leads at the click of a button has been great. We also have found great benefit in the recording of calls for rep training. Texting has also been very useful.

Can be a bit buggy sometimes, but the support team has been great in helping us figure out any issues.

Easy to use, helpful to record calls incoming and outgoing, excellent text service.

On occasion there are some technical issues, but this is unavoidable with any software or application, and isn't a major problem as issues are resolved quickly when they occur.

I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device. I also like that I can create a "local" number to use

The phone app doesnt have the same functionality as the desktop does

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use. The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team. The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

We will be adding MMS to the mobile app in the future!

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

Hi there, thank you for your feedback! We're glad to hear you're getting more connections with Kixie and HubSpot. We're big fans of HubSpot as well, and we're working with them to make future updates more smooth and seamless. Have a great day!

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Set up a conference call on the fly is one area I think that they can invest in.

You can setup conference with Kixie inside the dashboard

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

The call barging is smooth and the connectivity is really good with proper voice quality

The cost is on higher side when we compare with go auto dial also skype.

Hi Manoj, thank you for taking the time to share your feedback. We're glad to hear you're satisfied with Kixie and happy with the clarity and connectivity of calls!

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Hi Craig! Thank you for sharing your candid feedback. We are always glad to hear how Kixie has helped businesses and individuals achieve their goals. Thank you for continuing to choose Kixie for your business calling & texting needs!

The ability to click to call and being able to send and receive text messages

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

Easy to use, seamless integration, records the calls, has a great dashboard.

Need to configure your internet to prioritize Kixie otherwise it might lag.

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

The price point gets higher than others when your organization grows - Great for small businesses below 10

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Sometimes there are glitches, but it happens with technology

Hi Davina, thank you for sharing your experience with Kixie! We're glad to hear that you're happy with the system, and we're glad to have you as a customer. Have a great day!

We have a call center environment where our reps are outbound dialing all day. I need our software to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.

User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.

Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.

I couldn't find the record option on the extension

Hi Esmerelda, thank you for leaving a review! We're glad you find Kixie helpful and easy to use. For info on call recordings, please see the article linked below, or reach out to our support team via chat or at support@kixie.com. Thanks! https://support.kixie.com/hc/en-us/articles/360009448814-How-Do-I-Control-Settings-for-Call-Recordings-