App comparison
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Contact Center Quality Assurance Software
Last updated: April 2026
70 software options
Sponsored
Zoho Desk
5
1.3K
4
766
3
119
2
13
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
Zendesk QA
5
21
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
Read more about Zendesk QA
Insightful
5
127
4
24
3
2
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce Productivity & Analytics
Read more about Insightful
CallAI
5
5
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based call analysis platform
Read more about CallAI
Talkdesk
5
459
4
223
3
35
2
7
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center & customer experience platform
Read more about Talkdesk
Balto
5
6
4
2
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Contact Center at Your Fingertips
Read more about Balto
Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Comprehensive performance software for contact centers
Read more about Calabrio ONE
Convin
5
204
4
26
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
3X your contact center performance with Convin.
Read more about Convin
Rezo
Data-first Contact Center powered by Autonomous Agents
Read more about Rezo
Squaretalk
5
90
4
10
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one contact center platform for sales automation
Read more about Squaretalk
Cordless
Improve phone support for your customers and your agents
Ready to use in minutes.
Improve phone support for your customers and your agents.
Read more about Cordless
Gryphon ONE
5
6
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent Contact Compliance
Read more about Gryphon ONE
CXone Mpower
5
272
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Read more about CXone Mpower
VoiceOwl
Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises
Read more about VoiceOwl
Castel Detect Live
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based speech recognition solution
Read more about Castel Detect Live
MaestroQA
5
3
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
QA software with built-in quality analysis for call centers
Read more about MaestroQA
Sprinklr
5
42
4
34
3
11
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social media management, analytics & strategy planning.
Read more about Sprinklr
Five9
5
231
4
166
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact and call center software
Read more about Five9
Genesys Cloud CX
5
134
4
95
3
23
2
5
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled experience orchestration platform
Read more about Genesys Cloud CX
XM for Customer Experience
5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Read more about XM for Customer Experience
Klearcom
5
9
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Domestic IVR Mapping In Over 100+ Countries
Read more about Klearcom
Medallia Agent Connect
5
16
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback, coaching, and QA for customer support.
Read more about Medallia Agent Connect
QEval
5
8
4
7
3
3
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Quality matters
Read more about QEval
Verint Workforce Engagement
Workforce engagement software
Read more about Verint Workforce Engagement
Verint Forecasting and Scheduling
Workforce management & contact center quality assurance tool
Read more about Verint Forecasting and Scheduling
