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Top Rated Contact Center Quality Assurance Software with Large enterprises

Last updated: September 2026

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66 software options

Hiya Connect logo
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Branded caller ID solution for business calls

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Hiya is a branded caller ID solution that displays business names, logos, and call reasons on customer phone screens during outbound calls. The platform offers business number registration to help mobile networks recognize calls as legitimate and reduce spam labeling. Hiya provides spam analytics, AI voice detection capabilities, and reputation intelligence that shows how numbers are labeled across different operators.

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Insightful logo

Precision Work Intelligence for bottom-line impact

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Insightful’s QA software shows how agents handle every call, chat, and email—in real time. Smart scorecards track scripts, resolutions, and service quality. Spot issues fast, coach with clear data, and boost performance across your team with powerful, easy-to-use dashboards.

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Zendesk QA logo

Support Quality Assurance Platform

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Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

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LiveAgent logo

Cloud-based customer service platform for all sizes

LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

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Cisco Finesse logo

Customer Service solution with digital experience

Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

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Leaptree Optimize logo

Customer experience QA and performance management solution

Leaptree Optimize is a Customer Experience QA and performance management solution designed to help customer service, support, and sales teams enhance quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize enables teams to score more customer interactions, providing faster insights and actionable feedback.

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Twilio Flex logo

Omnichannel customer communications system

Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.

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LiveCaller logo

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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MaestroQA logo

Cloud-based contact center QA & analytics platform

Cloud-based conversation analytics and QA platform for mid-market and enterprise contact centers, offering AI-powered scoring.

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CallAI logo

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Nextiva logo

Cloud AI platform for unified business communications

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

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RapportCMS logo

Complete Call Center Solution

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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Froged logo

THE one tool for onboarding, engagement & customer support

FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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Castel Detect Live logo

Cloud-based speech recognition solution

Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.

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Zoom Contact Center logo

Omnichannel Contact Center

Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.

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Qfiniti logo

Call center workforce management solution

Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

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Talkdesk logo

Cloud-native AI contact center for enterprises

Cloud-native contact center platform delivering AI-driven customer experience automation across voice, digital channels, and workforce.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

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Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

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Cention logo

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eDesk logo

eDesk; the most scalable eCommerce customer support tool for

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

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