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Top Rated Contact Center Quality Assurance Software with Call monitoring

Last updated: November 2026

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71 software options

Convin logo

3X your contact center performance with Convin.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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LiveAgent logo

AI help desk for email, chat and calls from $15 per agent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Leading global provider of AI-powered omnichannel cloud contact center software.

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Dialshree logo

Cloud-based contact center solution

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

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Nextiva logo

Cloud AI platform for unified business communications

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

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Cisco Finesse logo

Customer Service solution with digital experience

Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

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Leaptree Optimize logo

Customer experience QA and performance management solution

Leaptree Optimize is a Customer Experience QA and performance management solution designed to help customer service, support, and sales teams enhance quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize enables teams to score more customer interactions, providing faster insights and actionable feedback.

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Klearcom logo

Domestic IVR Mapping In Over 100+ Countries

Boost contact center QA with Klearcom’s IVR testing across 100+ countries. Our automated SaaS platform tests toll and toll-free numbers in real-time, no installation required. AI-driven insights detect and resolve issues 24/7, ensuring seamless service quality and minimizing disruptions globally.

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Talkdesk logo

Customer Experience. Automated.

Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.

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Diabolocom logo

Cloud CCaaS with AI for teams of all sizes

Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

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VQ Online logo

Helping companies keep the promises they make

VQ Online is a web-based quality assurance platform used to improve contact center agent and team performance. Great for 50-5000+ agents. Per user or flat rate pricing. Extremely cost-effective for growing centers with as little as 50 agents.

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Calabrio ONE logo

Comprehensive performance software for contact centers

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

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HiperMe! logo

Unified communications and contact center platform

HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

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EvaluAgent logo

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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CallFinder logo

Speech analytics tool for small to midsize businesses

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

Read more about CallFinder

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Gryphon logo

Cloud GRC platform for enterprise contact governance

Gryphon ONE is a cloud-based enterprise contact governance platform enforcing real-time compliance across voice, SMS, email, and AI.

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CallAI logo

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Aceyus logo

Employee & client experience management for contact centers

Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Read more about Call Center Studio

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Sprinklr Service logo

AI-Native Contact Center Platform

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.

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RapportCMS logo

Complete Call Center Solution

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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ScorebuddyCX logo

AI-powered CX intelligence platform

ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training.

Read more about ScorebuddyCX

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