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Top Rated Contact Center Quality Assurance Software with Zendesk

Last updated: September 2026

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23 software options

Zendesk QA logo

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Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

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Playvox logo

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

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EvaluAgent logo

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Cresta logo

AI-based sales enablement solution

Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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ScorebuddyCX logo

AI-powered CX intelligence platform

ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training.

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Centrical logo

Guide frontline employee success and growth

Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Our customers include multinational enterprises such as British Telecom, Microsoft, and Teleperformance

Read more about Centrical

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CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Zendesk Explore logo

Build reports and dashboards with multiple data sources

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t.

Read more about Zendesk Explore

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Sprinklr logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

Read more about Sprinklr

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

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Verint Forecasting and Scheduling logo
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Workforce management & contact center quality assurance tool

Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

Read more about Verint Forecasting and Scheduling

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Leading global provider of AI-powered omnichannel cloud contact center software.

Read more about Bright Pattern

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Omni-Channel Customer Quality Assurance logo
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Cloud-based omni-channel call QA for regulated sectors

Cloud-based AI quality assurance platform auditing all business calls with LLM-driven transcription and real-time coaching.

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Aura365 logo
(0)

Read more about Aura365

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8x8 Contact Center logo

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

Read more about 8x8 Contact Center

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Read more about Amazon Connect

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