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Softphone Software with Group Messaging (2026)

Last updated: April 2026

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Key features of Softphone Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Users find the connection reliable and easy to set up, ensuring clear call quality and minimal disruptions. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the ability to easily route and transfer calls, facilitating efficient communication within teams. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users value the convenience of accessing the service via mobile apps, allowing remote work and on-the-go connectivity. 85% of reviewers rated this feature as important or highly important.
  • Caller ID: Reviewers highlight the importance of accurate caller ID for identifying callers and improving customer engagement. 83% of reviewers rated this feature as important or highly important.
  • Call Logging: Users find call logging essential for tracking performance, monitoring calls, and integrating with CRM systems. 82% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers benefit from clear call recordings for training, quality assurance, and resolving client issues. 78% of reviewers rated this feature as important or highly important.
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10 software options

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Tragofone is a WebRTC powered white label softphone for businesses that brings secure VoIP and SIP calling, messaging, and video to Android, iOS, Windows, Linux, and Mac devices. Deploy fast with auto-provisioning and multi-tenancy, brand the app end-to-end, and manage users from one dashboard.

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iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.

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Video conferencing and unified communications software

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Huddle is a video conferencing and unified communications software that helps businesses manage virtual phones, customize hold music, record calls, generate transcriptions, and more on a centralized platform. It allows team members to utilize the built-in instant messaging tool to conduct two-way communications via individual or group chats and file-sharing capabilities.

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3C Plus logo
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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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