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Carbonite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internet based backup solution
Table of Contents
Carbonite - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Carbonite overview
What is Carbonite?
Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss. In addition to offering unlimited storage space, Carbonite includes the following features - automated backup for files that are added to the computer, automatic file synchronization between all devices in the home office or small business (including mobile devices), and remote access so users can access their files anywhere.
Who uses Carbonite?
Reviews for Carbonite come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Health, Wellness and Fitness (6%), and Computer Software (6%). The most frequent use case for Carbonite cited by reviewers is backup (90% of reviewers).
What do users say about Carbonite pricing?
Most users consider Carbonite a cost-effective solution, citing competitive pricing and affordability for multiple devices. Some reviewers find it expensive compared to competitors, especially for advanced features, and report concerns about unexpected price increases.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Recovery
Affordability
Accessibility
Responsiveness
Retention
Selection
Carbonite’s user interface
Carbonite pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Carbonite?
Users say Carbonite offers reliable, automatic backups and easy file access from multiple devices, providing peace of mind and convenience. They appreciate the simple setup, user-friendly interface, and the ability to select specific files or folders for backup, though some find restores slow and large data recoveries cumbersome. They value the security features and feel their data is safe, but some express concerns about encryption practices and password management.
Reviewers indicate pricing is higher than some competitors, especially for server or large data needs, and note occasional performance slowdowns during backups. They report mixed experiences with customer support and mention occasional bugs or glitches requiring troubleshooting.
Select to learn more
Who uses Carbonite?
Based on 172 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Carbonite's key features
Most critical features, based on insights from Carbonite users:
All Carbonite features
Features rating:
Carbonite awards
Carbonite alternatives
Carbonite
Starting from
4.92
Per month
NinjaOne
Starting from
No pricing info
Microsoft 365 Backup
Starting from
1.50
Per month
JumpCloud Directory Platform
Starting from
3
Per month
Carbonite pricing
Pricing plans
Pricing details:
User opinions about Carbonite price and value
Value for money rating:
Of 38 reviews that provide robust commentary on Carbonite's price and value, 71% mention it in a positive light.
Most users consider Carbonite to be a cost-effective solution for cloud backup, often mentioning its competitive pricing and occasional discounts. They appreciate the affordability of plans, especially for multiple devices, and find the service reliable and easy to use. Users think the pricing is reasonable for the features offered, including backing up external hard drives. Some reviewers find the product a bit expensive compared to competitors, particularly when adding multiple devices or needing more advanced features. They also express concerns about unexpected price increases and the cost of higher-tier packages.
, and
To see what individual users think of Carbonite's cost and value, check out the review excerpts below.
Carbonite customer support
What do users say about Carbonite customer support?
Customer support rating:
We analyzed 21 verified user reviews to identify positive and negative aspects of Carbonite customer support.
A fair number of users highlight fast, courteous, and professional customer support that resolves issues efficiently.
A number of users report difficulty reaching support, inconsistent help, and frustration with tiered escalation and limited availability.
Support options
Training options
To see what individual users say about Carbonite's customer support, check out the review snippets below.
“Couldn't ask for more. When I needed customer support the responses were fast and useful.”
Yechiel L.
“In one instance I needed technical support and they were responsive and helpful”
Linda H.
Sales Agent
“Quit working and customer service was unable to help me get it working again.”
Bill V.
Owner/Agent
Carbonite FAQs
Carbonite has the following pricing plans:
Starting from: $4.92/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Carbonite?
Carbonite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Carbonite support?
Carbonite supports the following languages:
Chinese (Simplified), English
Q. Does Carbonite support mobile devices?
Carbonite supports the following devices:
Android
Q. Does Carbonite offer an API?
No, Carbonite does not have an API available.
Q. What level of support does Carbonite offer?
Carbonite offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum
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