The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client...

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~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

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We are so sorry to hear about your unhappiness with the recent support at 1EDISource. Garden of Life has been a valued customer of 1EDISource, Inc. for many years and we have successfully collaborated on a number of successful projects. While there have been some challenges, the most current initiative remains a high priority and we are dedicated to driving its success. Organizationally we are fully committed to providing an exceptional customer experience and will work tirelessly to ensure your problem is solved.

ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.

The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.

Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.

Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.

Ease of use...functionality. It can handle many different kinds of formats inbound and outbound.

Reporting can be better...when mapping, if the user can loop thru the data to test the different situations one mapping to using the different operators.

Ease of use. Very easy to navigate. Setting up the product was very intuitive and seamless. Creating maps for each of the partners we had was no issue at all. A few partners had unique requirements and creating those custom maps was very easy.

Some of the features are buried/hard to find. Once you become familiar with the product, you can work efficiently.

Flexibility to customize and automate using easy to build processes, jobs, and triggers. Do not need to be programming expert.

Initial learning curve was steeper than experienced with other EDI applications. Dashboard layout and design can intimidate and confuse new users.

The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win.

The only cons I can think of are a few minor process items that could be a little more intuitive, but they are by no means a deal breaker.

The support that I receive is class act! Always available when I need them to aid in a problem solving even on a highly customized ERP solution using customized embedded software into the ERP

The way that I have to manipulate data from non edi standards to edi standards to move forward. Importing in data and then export. cumbersome but a work around.

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No cons were added to this review

No pros were added to this review

No cons were added to this review

I like the ability to use HQ to solve all of my custom programming needs in one spot rather than using my ERP. HQ automatically sets up T-sets with new customers so most of the set up is done for you. It is very easy to update sender receiver ID's, create carbon copies for the DSV customers that you don't need to flow through your ERP but rather just forward the 850 to the warehouse for pick, pack and shipping. It is also easy to navigate through the system because the language makes sense. I have over 30 customers that all have different needs but so far every need has been met with HQ.

The only thing that is tuff about the software is figuring out how to use Map Designer but I think with proper trainer it wouldn't be an issue.

Easy and intuitive, even to the least experienced EDI coordinator. The staff has thorough knowledge of the EDI products and has always provided prompt and efficient responses or made knowledgeable recommendations to solve an issue. The friendly and helpful attitudes are awesome and they make one feel like the most important customer they have worked with all year! EDI HQ software is awesome as is the staff.

Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.

We purchased the cloud based version of EDI/HQ, so for me, the biggest advantage is that I don't have to worry about maintenance and upgrades. I can focus on on-boarding our trading partners, which is fairly simple. Support is great. Techs are very knowledgeable and friendly.

No documentation; reference/user guides. If I can't find what I need on TWiki, I have to call support. Support is quick, but sometimes you just want to find the answer yourself. I'm not a big fan of TWiki. I find it cumbersome to use.

I love how I can see the original X12 data plus the mapped data after translation. I love that I can QUICKLY see errors or mapping that is failing based upon business rules. I love how I can see the history so easily. This software has made EDI easier. It has an easy to understand user interface.

My issue has never been with the software. I love the software! I find the SAAS solution to be weak. It really is more of a remote connection with a VPN than a true SAAS. No copy/paste between the 1EDI tools and my desktop. My outlook doesn't work while I have the VPN connection. This truly is the biggest problem 1EDI has.

The automated trading partner and t-set setup functionality saves a lot of manual entry. The mapping tool is very easy to use and provides instant feedback during the creation process. Easy access to alerts and errors. Integrates with other ERP systems nicely via ODBC connections.

I wish there was reporting capability beyond "EDI Reader". We are integrated with Crystal Reports, but it is a tad clunky and only older versions can be used with EDI/HQ. Would like to see a built in report design and scheduling tool.

Set it and forget it. Once we set up our configuration, we is so automated we rarely have to do anything with it.

The interface does take some time getting used to. It might just be the complexity of EDI in general, but the software has a big learning curve.

Easy to set up a new partners, t-sets, jobs and transaction filters. The flexibility of designing the dashboard so that i provides me with everything i need when i log in. The mapping process is easy to use for basic maps.

The mapping process can sometimes be somewhat challenging when doing more complex validation/configuring of the output data.

The ability to automate the entire EDI process. Reporting is excellent, allows us to see every document (in/out) as well as any errors. The GUI interface is very user-friendly - anything you need/want to see can easily be added to the interface

I wish it had built in software for creating custom reports - need to have a Crystal Reports license in order to do custom (adhoc) reports. We have a license so it wasn't a problem for us, but could be an added expense for others.

Flexibility and function. I like how I have the ability to create my own file definitions, processes, triggers and the mapper has a lot of operators to offer.

Can't map any to any file structure. I have a work around for it, but it would be great to be able to map something like XML directly to X12 data.

The product is a good value. It's price point allows a small to medium sized business EDI enable their organization without breaking the bank.

Mapping is a bit challenging at first. Over time, you learn shortcuts and ways to improve on mapping and performance. It's not as intuitive as one would hope.

We have a really old ERP system and we have been able to integrate EDI/HQ with no issues. Reporting dash board customization helps us stay on top of any errors.

I never liked the way old maps needed to be programmed but in the new version it has been simplified.

Having used an onsite legacy EDI system for many years, our goal was to upgrade to a modernized SAAS EDI provider, I chose 1EDI Source and have been very happy with performance, support and features of the product.

Being a SAAS product when network connectivity issues arise the ability to maintain our logistic operations is stained. So we do need to think about an onsite failover on those infrequent occurrences.

Visibility to events is easy to setup, view and filter. The application has a very feature rich set of operators which we are beginning to use with more complexity.

My only wish was that the mappers were closer in functionality. The inbound and outbound mapping tool obviously came from different origins.