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monday service
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support and service solution
Table of Contents
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monday service - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
monday service overview
What is monday service?
monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.
Beyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.
Key benefits of using monday service
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Coordination
Simplicity
Oversight
Affordability
monday service’s user interface
monday service pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about monday service?
Users say monday service makes project and team management straightforward, with customizable boards, easy task assignment, and clear progress tracking. They find its interface intuitive and user-friendly, helping teams stay organized and communicate efficiently, though some mention a learning curve and occasional setup challenges.
Reviewers appreciate its flexible features, remote access, and strong workflow automation, but note that pricing can be high, especially for larger teams or advanced plans. They report that filtering, searching, and viewing options are helpful, although some wish for more robust filtering and calendar views.
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Who uses monday service?
Based on 108 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
monday service's key features
Most critical features, based on insights from monday service users:
All monday service features
Features rating:
monday service alternatives
monday service
Starting from
26
Per month
Salesforce Sales Cloud
Starting from
25
Per month
TeamSupport
Starting from
45
Per month
SysAid
Starting from
No pricing info
monday service pricing
Value for money rating:
Starting from
26
Per month
User opinions about monday service price and value
Value for money rating:
To see what individual users think of monday service's price and value, check out the review snippets below.
Mouayad S.
aUDITING
Verified reviewer
Anonymity request
monday service integrations (4)
Top integrations
monday service support options
Typical customers
Platforms supported
Support options
monday service FAQs
monday service has the following pricing plans:
Starting from: $26.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of monday service?
monday service has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does monday service support?
monday service supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish
Q. Does monday service offer an API?
No, monday service does not have an API available.
Q. What level of support does monday service offer?
monday service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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