PagerDuty Reviews

Schedules and rotas are easy to set up and administer. Call outs are easy to receive and acknowledge. The app makes it easy to respond to an incident.

The app is a little limited. If a user gets a lot of callouts (e.g. multiple services go down) then I don't know of a "select all" option to ACK. Also I believe that users must go into the web version to administer rotas etc...

1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

Pricing (its value over cost depends on the potential revenue loss for your business)

Once monitoring is set up, PagerDuty is peace of mind that our systems are up and running. Something goes wrong, we are alerted right away to take action. The app is what we use the most, specially off hours.

I don't know any conns to be honest. We use it for years and it simply works.

While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations. PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Not having to carry a physical pager, separate phone for being on call The ability to see who's on call when easily Overrides API management of configuration

Lack of an undo feature or revision history It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic Outages mean missing critical alerts

Pager duty is easy to use and setup. Managing multiple schedules is charmingly easy. Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

It can be a little cumbersome to get multiple-schedule rotations in sync

The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events. Moreover PagerDuty has never been down which really speaks a lot about the effort that goes in to making this amazing piece of software

I cannot subscribe to a specific type of pager, or pagers which should get escalated to only me instead of the on-call person.

It solves many of our problems for alerts escalation. I used PagerDuty so far in 3 companies, and it solves many problems.

Web interface is a bit difficult to use. For example: when editing on call schedules — for each edit there's no way to return to previous screen, always I need to go to the top menu, select menu item, another menu item. It can be quite time consuming.

PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.

For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.

- Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

Good uptime, easy integration with other services for oncall and monitoring. Also has easy scheduling, nice phone app.

pricing model (seriously, the price jump per user is completely ridiculous), API limitations - are you supposed to test a prduct properly with larger scale if you don't have basic API implementations available?

The fact that I could get to my alerts and incidents from virtually anywhere, be it when I am working in my office using my machine, or travelling using my phone. I am able to action my incidents and or issues with ease and utmost priority

I wouldn't say there is a thing I dont like.

Complex scheduling and calendar sharing Multiple vendor integrations user identities

no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.

It has good quality but perhaps most importantly it works very well and provides consistent emergency service. It lets us know whenever something goes wrong and helps us provide good service to our customers.

I haven't found anything I don't like about the software.

The use of email, SMS, or phone to communicate alerts efficiently. It also has the ability to escalate based on a user's response.

The calendar override feature is problematic and sometimes doesn't apply when creating an override policy.

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Works consistently, never had an outage, straightforward to setup

No integration with common HR software or calendar software to automatically synchronize vacation with schedules. Would be a huge value-add if it could automatically adjust on-call schedules or provide alerts if someone schedules vacation when they are supposed to be on-call.

I have been using this application for over 2 years now and we use it to monitor our production batch over night. i have never seen this application has missed to alert any failures. Tracking and resolving the incident are very easy.

Mobile applicatiom is not good as web application. No flexibility on swtiching on call persons quickly.

PagerDuty is easy to use and, more importantly, essential for effective tracking of alerts, errors and notifications. With great support for mobile devices, PagerDuty lets me track and manage issues and information wherever I go.

As the rule engine evolves there are few things that cannot be handled without writing code at our end.

You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.

The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.

That it was easy to setup and configure. The cost was a driver.

It is not the easiest to obtain additional licensing.

It is extremely easy to use and offers multiple ways to contact you when a page is sent ensuring you get the message. The fact that it also has the ability to fail over onto another team member should you not receive the message just re-enforces this point.

I dont really have any con's, this software is awesome!

Pager Duty consists of quite simple set up. It provides quick alerts for all sorts of incidents. It is integrated with the most common and famous monitoring and technology sites which is considered to be the most interesting feature. This is the straight forward app that works very well. It's feature of text messaging and phone call are equally helpful. Simply by login on call process, one can easily see schedule for all the team workers involved.

There are not any downsides of this software. One of the issue is setting up escalation levels in the beginning seems to be difficult. While integrating our support, it takes quite long time to make sure whether it is working correctly.

Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up. It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.

There is some rigidity to the scheduling which has some obvious workarounds that work for us. Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that.

Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.