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PagerDuty Reviews

Reviews summary

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Kenneth D.

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The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

Imran A.

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Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

Pankaj S.

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Cons

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.

Ross D.

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Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.

Yotam A.

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We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Ross D.

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Overall rating

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96%
positive reviews
98%
would recommend this app

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180 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bye Bye to old school on-call practices

Reviewed a year ago

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PagerDuty : A solution to almost every problem you didn't know you had yet

Reviewed a year ago

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy...

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Achieving zero downtime and 24X7 oncall made easier

Reviewed a month ago

Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Pros

- Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation

Cons

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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On-call software with rich features

Reviewed a year ago

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Get alerted when your services go down or on urgent mails from the customer, and track it

Reviewed 4 months ago

PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Pros

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Cons

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution for on-call and incident management for any organisation!

Reviewed a year ago

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Pros

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Cons

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helps me sleep at night

Reviewed a year ago

PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Pros

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Cons

Nothing really. The pricing is fair, the reliability is flawless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pager Duty

Reviewed a year ago

Helps monitor critical systems and alerting

Pros

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Cons

After a few years the price started to increase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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PagerDuty make it feel more like a pleasure than a Duty

Reviewed a year ago

Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Pros

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Cons

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ensure High availability of your product to the end user by integrating it with PagerDuty

Reviewed a year ago

PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Pros

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level...

Cons

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Pager Duty - Proof you get what you pay for

Reviewed 3 years ago

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Pros

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Cons

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, helps us a lot

Reviewed a year ago

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome!

Pros

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Cons

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best option if you need to be alerted for when things go down

Reviewed a year ago

We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Pros

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Cons

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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PagerDuty is the perfect solution for managing our production support team

Reviewed a year ago

PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Pros

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Cons

- Pricing is a bit more than some competitors

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Excellent Service for Orgs with complex alerting needs

Reviewed a year ago

PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Pros

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Cons

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Did everything we needed it to

Reviewed a year ago

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Pros

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Cons

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The standard in on-call notification

Reviewed a year ago

I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Pros

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Cons

The Mobile app sometimes has issues refreshing when there is a lot of activity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does way more than what is on the box if people knows to use it.

Reviewed a year ago

Overall its been amazing and always a friend of operations team now spreading to development teams.

Pros

- Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk.

Cons

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for On-call

Reviewed a year ago

Great!

Pros

I like that we can easily resolve through the app.

Cons

I don't like that we can only have 3 users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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PagerDuty review

Reviewed a year ago
Pros

Good customer support, documentation and API

Cons

Lack of filtering/search options. Not possible to search for specific alerts without the use of the API. It's a pain. No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Value for money

Reviewed a year ago

Web application is seamless and we had to contact support for any kind of question.

Pros

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Cons

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PagerDuty is the defacto incident management software

Reviewed a year ago
Pros

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Cons

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Excellent Product

Reviewed a year ago

Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.

Pros

I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!

Cons

No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!

Overall Rating

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    From 10,000 emails to one actionable alert: PagerDuty

    Reviewed 6 years ago

    I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing...

    Pros

    Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

    Cons

    PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Powers our on-call engineers

    Reviewed a year ago

    Without PagerDuty we could not run our on-call rotation. The learning curve is pretty steep, but once you have things configured correctly its a fantastic tool

    Pros

    - Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies - The wide range of alerts and abilities to interact with the product via multiple channels - Integrates with most tools natively, and there is always email alerts to fall back on - Ability to customize alerts based on email content

    Cons

    - The learning curve is pretty steep - Suffer from alert overload and the AI features are extra

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