Its a great tool that I use daily and wouldnt be able to do my job without it!
Pros
I LOVE this software. In our organisation it is used as an assets DB, Remote control tool and its our patching tool too. As we have offices all over the country its not convenient to go down to the offices every times there is an issue nor is it cost effective for the business, so using CMS is great as we can connect the PCs/ Laptops in seconds to resolve issues and manage machines. The support staff are excellent at resolving any problems quickly and do a thorough job to make sure everything is resolved before closing down the ticket. The training staff are great too! No question is too silly and they are always happy to help with what ever issues / queries we had - IE setting up software deployments and using patch manager.
I would highly recommend CMS for small and large business. Other Verismic products are just as high quality as this one.
Rating breakdown
Likelihood to recommend: 10/10
We are very impressed and happy with the solution. We originally were looking for just a patching solution, but we also got a software deployment tool that works great.
Pros
I was looking into upgrading the patch management solution in my environment for one that had automation and worked with ease. I have my monthly updates scheduled with Cloud Management Suite with ease!
Cons
I have had the solution for over 1 year now and have not had a bad experience yet. I have had a few bugs (this is expected with any new software in an environment) and support was amazing. Always get back to you quickly and very friendly.
Rating breakdown
Likelihood to recommend: 10/10
Outlook windows updates were causing issues and since wsus packages these we could not manage the updates with out a tool, since CMS we are not able to verify the update before deploying.
Pros
The ease of use, we have spent less time managing the program and less time assisting with issues since the deployment of CMS/ Patch Manager.
Cons
Not sure yet seems to work fine on all aspects and functions
Rating breakdown
Likelihood to recommend: 9/10
We have a unique environment where we have 11 total sites and fairly slow links to some of our more remote locations. Pushing windows updates across these links was next to impossible. Cloud Management Suite helps us to fix this issue by allowing the system updates to come down over our faster internet connections at these sites instead of trying to push it across our much slower ELAN.
Pros
The ease of deployment was a huge selling point for my organization. We have been able to include the client on our images which wasn't an option with some of the other solutions that we looked at before purchasing Cloud Management Suite. We also really like the fact that we can upload our own custom install packages into the cloud and push them down to our clients at our 10 remote locations.
Cons
The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again. I think that this is fairly common with web consoles though and is a huge hindrance to our overall workflow.
Rating breakdown
Likelihood to recommend: 10/10
With any software, there is a learning curve and this is no exception. However, from trials of many other patching solutions, this was far and away the most intuitive . The support has helped me understand some of the more common errors and how to correct them on my end.
Pros
CMS has everything I was looking for in an online patching solution. The customer support is always fast and accurate, while offering fantastic solutions beyond what my questions were.
Cons
The remote assistance portion lags to the point where it is not very useful. The FAQ and Help sections are high level, without many answers on more detailed questions.
Rating breakdown
Likelihood to recommend: 10/10
Contact Verismic Software for pricing information or a quote.
How does Cloud Management Suite compare with other IT Management apps?
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