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SolarWinds Service Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Last updated: December 2025
SolarWinds Service Desk Alternatives & Competitors (2026)
Top 8 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.3
Value for money
Starting price
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.1
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.2
Value for money
Starting price
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Value for money
Starting price
0.1
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
0.1
Functionality
Service Reporting
5/5
Multi-Channel Communication
5/5
Supplier Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
ManageEngine OpManager Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Achieve holistic IT infrastructure monitoring with OpManager
0.2
Value for money
Starting price
0.1
Functionality
Compliance Management
5/5
IT Asset Management
5/5
Data Import/Export
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
OpenGov Permitting & Licensing
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build an experience applicants and staff love.
0.7
Value for money
No pricing info
Starting price
0.8
Functionality
Reporting/Analytics
5/5
Permit Issuance
5/5
License Inventory
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
FraudNet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based solution for fraud detection.
0.3
Value for money
No pricing info
Starting price
0.1
Functionality
PSD2 Compliant
5/5
Payment Fraud Prevention
5/5
Internal Fraud Monitoring
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.2
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.4
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.2
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
0.2
Value for money
Starting price
Functionality
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Server and website monitoring software
0.1
Value for money
Starting price
0.2
Functionality
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote meeting platform for resolving customers' queries
0.1
Value for money
Starting price
0.2
Functionality
Presentation Streaming
5/5
Monitoring
5/5
File Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.
0.4
Value for money
Starting price
0.1
Functionality
Vulnerability Scanning
5/5
Threat Response
5/5
Real-time Alerts
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simplify, automate, and elevate your inventory management
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Recurring Orders
5/5
For Retail
5/5
Transportation Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Employee management and office collaboration suite
0.2
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
Alerts/Notifications
5/5
Prioritization
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Develop enterprise & customer-facing apps
0.5
Value for money
Starting price
Functionality
Database Support
5/5
User Interface
5/5
Iteration Management
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based application development and runtime environment
0.3
Value for money
Starting price
0.1
Functionality
Deployment Management
5/5
Data Dictionary Management
5/5
Real-Time Analytics
5/5
Top Features
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
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