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Lynn R.
Nonprofit Organization Management, 10,001+ employees
Used weekly for 2+ years
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My experience with Sunbird has been great. The ease of use and ease of finding information on their support page is probably the best I've experienced in the DCIM industry or otherwise. Anytime I've had a question and reached out to support, they've responded promptly with a clear answer that allows me to either resolve the issue or pass on the needed information.
I've been thrilled with the update process. It's easy, secure, and accessible. Intuitive and setup how all software should be.
Probably the only con (and it's expected), is the learning curve. That's due to the powerful feature set though, and nothing inherently wrong with the software and how it's setup or executed. It's great on all counts of setup, layout and execution.
Thank you for your feedback. Glad to hear you find the software intuitive.
Michael B.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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Assets are very helpful with the detail you can add. PowerIQ helps with power management to a granular level. The connectivity is also a plus when working in the rack with cabling. Also the "Company Standard" for adding new servers and such is useful.
Moving from 7.X to 8.X was about it. That was on my end not the software.
Thank you for the positive feedback.
Brian J.
Used daily for 1-2 years
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We have been in full control of all our datacenters word wide
The easy way to build our datacenters into dcTrack and the huge difference from spreadsheets to dcTrack. Provides a quick overview as well as being able to produce reports to several departments
Models library could be more correct and updated more often not only once a month. More pic to the 3D view.
Thank you for your positive feedback. We will do mid month updates if requested by a customer, plus you have the ability to create your own models if you need and can set to either have them updated or not when you upload our update
Gregory L.
Computer Hardware, 1,001-5,000 employees
Used daily for 2+ years
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24x7 managing both our Data Centers. Received on time a power, connectivity, humidity and water alarms. Produced a great reports.
dcTrack Classic View can't open a full screen view. It could be a great to have a full vision of the dcTrack configuration
Thank you for your positive feedback. We heard your feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode.
Jason D.
Semiconductors, 10,001+ employees
Used weekly for less than 6 months
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I think Sunbird DCIM is a great product! I think it will help my company in many ways, from tracking assets to being able to have a fully documented Datacenter so that we can direct people where to go and what to do. The ability to interact with PDUs allows up a lot of control over machines and their power, not to mention being able to watch power consumption, which greatly helps with capacity planning.
Sunbird DCIM was easy to get installed and get started. There are many options available to track machines, and the dcTrack and PowerIQ work very well together. The tools can be setup with appropriate roles and authentication so that many members of a team can work with it and update it. Also, when I have had a problem, the support team was able to correct the issue and were very knowledgeable about the product so it did not take long to fix.
The software can be a bit confusing to get around until you use it for a while. There have been a few bugs, but the support team was able to get things sorted out for me.
John D.
Computer Software, 51-200 employees
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We have a lot of PDU's and UPS's distributed around the globe, all with varying firmware and configurations. The need is to bring all those inline easily, and then be able to monitor them. My NMS doesn't have explicit monitoring for our PDU's, so being able to use DCIM and traps makes that a breeze.
Straight forward and easy to install and begin configuring. Logically arranged and understandable in MOST areas but a quick trip to the documentation has cleared up any confusions.
It seems very slow to start-up on login, but I don't know why. Being unable to login to a shell and see the system and processes is frustrating at times like that.
Thank you for the positive feedback. I will follow-up with you on the login speed.
isa i.
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for 2+ years
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With Sunbird Dcim you can conveniently do Data Center Inventory Management. I'm reporting cabinets and servers.
The licensing model can be a problem because it is cabin based.
Thank you for the positive feedback. Yes, we keep it easy and only license dcTrack by cabinet All features are included with no restrictions on the number of sites, devices, sq. footage, sensors, users, etc.
Heng C.
Information Technology and Services, 10,001+ employees
Used other for 1-2 years
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Looks easy and intuitive to use. Low maintenance. Does what it says.
Exporting data needs to be customised correctly otherwise the data is aggregated. But when you have many devices, customising initial report is a chore. Needs to support modern authentication methods.
Thank you for your feedback. We have added support for SAML2 to support single sign on with most identity providers.
Craig W.
Electrical/Electronic Manufacturing, 10,001+ employees
Used daily for 2+ years
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Product is easy to use and view when it is setup. Useful as we have multiple "teams" using Sunbird to look at assets on the floor and for future projects.
Most missing features are easy to request to get added and have a quick turn around response time.
Zach B.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Easy to setup and use. Easy to add devices one at a time or discovery wizard.
The analytics and reports could be cleaner and more powerful. Better exports of them too.
Thank you for the positive feedback. I will reach out to you to discuss your reporting ideas.
Dennis H.
Defense & Space, 10,001+ employees
Used daily for less than 6 months
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The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.
The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.
Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).
Thank you for your positive feedback. That was a very popular ask and so it is now a product feature. You can create unlimited custom fields, edit pick-lists, set default values and customize your page layout. Plus hide fields you done use and make specific fields required. Custom fields can be of any type - date, text, check box, single select pick-list, multi select pick-list, etc.
Mihail U.
Verified reviewer
Computer Networking, 10,001+ employees
Used weekly for 2+ years
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Quite fast response from Support Team, always kind and a vast knowledge with lots of step-by-step help guides. Multiple troubleshooting options etc
Good tool to monitor all equipment easy to use lots of admin/network options
needs more bulk update of devices, eg: Change Timezone or Time on all PDU's , or Connect all PDU's to NTP server by a bulk option. etc
Thank you for the positive review. Have you tried out PDU bluk configuration clone feature? That will all you to set the NTP server and time on all you PDUs. This is a link to a video on how to use this feature. https://support.sunbirddcim.com/support/solutions/articles/24000046504-power-iq-7-0-how-to-restore-and-clone-raritan-and-server-tech-device-configurations
Anonymous Reviewer
Verified reviewer
Airlines/Aviation, 10,001+ employees
Used weekly for 1-2 years
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With Sunbird DcTrack we are able to build and maintain an up-to-date inventory of our data hall equipment. PowerIQ enables us to monitor and quickly respond to alerts and alarms requiring attention and intervention. Both products integrate with our LDAP/AD directory services for centralized domain management. Excellent products supported with knowledgeable technical expertise.
The software functions work as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.
As far as what I like the least about the software, I would be hard pressed to find something of significance.
Thank you for your positive feedback.
Nicholas F.
Government Administration, 501-1,000 employees
Used daily for less than 6 months
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We just started using it be we are loving it.
Training, training, support and training. Sunbird has a huge amount of videos, knowledge articles, and excellent support.
Importing a floor plan could be easier. With that being said, it is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done.
Franz D.
Health, Wellness and Fitness, 501-1,000 employees
Used daily for 2+ years
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optimal powerdistribution management
The Dashboard, the Tree-Struktured Datacenter strukture, ability to add 3rd party products, floorplan integration
Setting up PUE, better sharper graphics would be desireable,
Thank you for the positive feedback and the insight on PUE!
Jason L.
Information Technology and Services, 501-1,000 employees
Used daily for 1-2 years
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The main use I have with DCTrack is getting reports of inventory and tracking who the customers that own the inventory is. The tool makes this easy.
DCTrack makes it easy to visualize the data center and keep an inventory of all of the cabinets. I like the reporting features and the online help is outstanding.
I have no complaints with this product..
Thank you for the positive feedback and sharing your use case.
Bart V.
Retail, 10,001+ employees
Used daily for 2+ years
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great tool to manage our smart pdu's
easy to use gui software works fast good support
Analytics and reports modules are a bit basic
Thank you for the positive feedback! We plan to enhance our charting and reporting features in release 8.1 this year
Peter F.
Government Administration,
Used daily for 2+ years
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Here at NIST we have had multiple support tickets open for various issues. Each one was handled by your staff with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone. Thanks so much for you continued support.
No pros were added to this review
No cons were added to this review
Thank you for your positive feedback.
Alan L.
Banking, 1,001-5,000 employees
Used daily for 2+ years
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We implemented dcTrack and PowerIQ a few years back. The team at Raritan/Sunbird has always been responsive to our suggestions and concerns. The tools have met our needs.
We like the ability within PowerIQ to control our vendor agnostic managed rack power strips.
No cons were added to this review
Thank you for your positive feedback.
Andrew O.
Hospitality, 10,001+ employees
Used daily for 2+ years
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Overall good
Ease of use of the software. GUI looks good
Licensing could be better on the website
Thank you for your feedback. Customer success has always been our number one priority. Reviews and customer user groups are a key source of learning for us.
Colm R.
Computer Hardware, 10,001+ employees
Used daily for 2+ years
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Overall, pleasant communications and openess to discuss moving the product forward
One pane of glass for ALL datacenter assets and information.
Disconnect between new Parts Tracker feature and main Assets feater
Thank you for your review.
John F.
Transportation/Trucking/Railroad, 10,001+ employees
Used weekly for 1-2 years
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We are using DcTrack for inventory control and space management in our new data center. PowerIQ is monitoring our power strips inside the data hall cabinets. The alerting feature informs us right away when devices require immediate attention.
The Sunbird products work as advertised. Both DcTrack and PowerIQ products work well and are easy to use. The Sunbird website is easy to navigate with lots of helpful features and quick videos. Keeping the device models/templates up-to-date is an easy process.
The software has very few drawbacks, but he OS is not a standard Linux environment. It looks like an appliance running CentOS and not supported by our internal Linux team.
Thank you for the positive review and for hosting our Chicago user group meeting this year. Glad hear you find our quick videos helpful.
Brian J.
Government Administration, 10,001+ employees
Used daily for 2+ years
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My experience from the cradle has been top notch and unbelievable. I stared my relationship from Raritan and continue through Sunbird.
Very customized, robust, detailed, and user friendly.
I have non at this time, it just keeps getting better.
Thank you for your positive feedback.
Kevin L.
Used daily for 2+ years
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Its vendor agnostic and awesome! They are very easy to work with. Definitely worth a look!!!!!!!!!
None. There are no cons that I think of, which is great!. I am a happy customer all around!!!!!!!!
Thank you for your positive feedback.
Olcay Y.
Environmental Services, 11-50 employees
Used daily for 2+ years
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very easy to use web interface, good dashboard reports.
Using the Classic view, no single line diagram.
Thank you for the 10 out of 10 rating. The classic view has been fully replaced by the web browser view.