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Web.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Website Design and eCommerce Solution
Table of Contents
Web.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Web.com overview
What is Web.com?
From hosting to marketing, Web.com is the one-stop shop for all your website and online needs. Web.com has the best in website design, email and brand protection, social media & marketing automation tools and hosting services to keep your business growing. Our tech experts will help you create an online identity that supports your business goals and provides a consistent look and feel across all of your online assets. We can also help you protect your brand by implementing domain name registration, trademarks, analytics, SSL certificates and more to safeguard it from fraudster attacks.
Who uses Web.com?
By industry, Web.com reviewers are most commonly professionals in retail (47%). The most frequent use case for Web.com cited by reviewers is eCommerce (36% of reviewers).
What do users say about Web.com pricing?
Most users consider Web.com to offer good value for money, appreciating affordable pricing, a free trial, and cost-effective plans for small businesses. Some reviewers feel subscription costs and unexpected charges can be restrictive for larger companies.
Starting price
per month
Pros & Cons
Versatility
Synchronization
Affordability
Stability
Sluggishness
Web.com’s user interface
Web.com pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.7
Ease of use
3.5
Customer support
3.7
Reviews sentiment
What do users say about Web.com?
Users report Web.com offers affordable pricing and a wide range of features for multi-channel inventory and order management. They appreciate its ability to sync inventory across various marketplaces, making it easier to manage listings and sales channels in one place. They find the software generally easy to use and value the integration with major platforms like eBay, Amazon, and Shopify. Some say customer support is responsive and helpful, especially for basic issues.
Reviewers indicate there are frequent bugs, slow updates, and occasional glitches with integrations and listing management. They feel advanced features can be complex, and support quality varies, especially for technical or language-specific problems. They mention documentation is sometimes lacking and note frustrations with inconsistent support and delayed issue resolution.
Select to learn more
Who uses Web.com?
Based on 132 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Web.com's key features
Most critical features, based on insights from Web.com users:
All Web.com features
Features rating:
Web.com alternatives
Web.com
Starting from
1.95
Per month
Adobe Experience Manager
Starting from
No pricing info
Webador
Starting from
1
Per month
Marketing 360
Starting from
No pricing info
Web.com pricing
Starting from
1.95
Per month
Flat Rate
User opinions about Web.com price and value
Value for money rating:
Of 29 reviews that provide robust commentary on Web.com's price and value, 86% mention it in a positive light.
Most users consider Web.com to offer good value for money, appreciating its affordable pricing and the availability of a free trial. They find the hosting plans reasonably priced and cost-effective, especially for smaller businesses. Reviewers appreciate the sliding scale pricing model, which suits new businesses, and the extensive features provided at economical prices. Some users report that the price point is competitive compared to similar services. However, some reviewers feel that the subscription costs can be restrictive for larger companies and mention concerns about unexpected charges and refund issues. Some users also find the website builder's mandatory monthly subscription less appealing.
, and
To see what individual users think of Web.com's cost and value, check out the review excerpts below.
Web.com integrations (7)
Top integrations
Web.com customer support
What do users say about Web.com customer support?
Customer support rating:
We analyzed 62 verified user reviews to identify positive and negative aspects of Web.com customer support.
Widespread user sentiment highlights fast, knowledgeable, and friendly customer support that resolves issues efficiently.
A significant portion of users appreciate the willingness of support staff to go above and beyond, including follow-ups and onboarding help.
Common user feedback notes easy access to support via phone and prompt responses, making users feel valued and supported.
A limited number of users report slow or unresponsive support, language barriers, and difficulty reaching knowledgeable staff for complex issues.
Support options
Training options
To see what individual users say about Web.com's customer support, check out the review snippets below.
“I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.”
Kevin T.
Founder/Owner/General Manager
“Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service.”
Umar S.
Business Owner
“Unfortunately, due to the open support tickets, we haven't been able to use the platform successfully yet - even after paying for the onboarding support package.”
Michael W.
CEO
Web.com FAQs
Web.com has the following pricing plans:
Starting from: $1.95/month
Pricing model: Subscription
Q. What are the benefits of using Web.com?
Web(dot)com was founded with one core goal: to enable small businesses to succeed online.
Every Website or Facebook page they build starts with an in-depth interview with a design consultant. They have design consultants expert at optimizing for Google, Yahoo!®, Bing, and Facebook.
Q. Who are the typical users of Web.com?
Web.com has the following typical customers:
Freelancers, Non Profit, Small Business
Q. What languages does Web.com support?
Web.com supports the following languages:
English
Q. Does Web.com offer an API?
No, Web.com does not have an API available.
Q. What other apps does Web.com integrate with?
Web.com integrates with the following applications:
WordPress
Q. What level of support does Web.com offer?
Web.com offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support
